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Added 1 hour ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 1 hour ago
RT
Procurement Specialist
Recycle Track Systems
Richmond, BC
- Full-time
We are seeking a detail-oriented procurement professional to support the Procurement & Vendor Partnerships team. This role manages vendor contracts, supports sourcing and RFP activities,…
Added 1 hour ago
AS
Project Engineer (France)
AdaptiveMobile Security
Engineer, BC
- Full-time
Do you have experience working in Customer Operations and/or R&D environments, with the ability to design, develop, and support network-related software? Is your focus is ensuring optimal…
Added 1 hour ago
CC
Sales Associate
CONMED Corporation
AB · Edmonton, AB
- Full-time
Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. Clinical Marketing…
Added 1 hour ago
CC
Sales Associate
CONMED Corporation
Calgary, AB
- Full-time
Respond to customer needs and complaints regarding products and service by developing creative and feasible solutions or working with other related personnel (e.g. Clinical Marketing…
Added 2 hours ago
IW
Product Specialist, Investment Products - Winnipeg, Toronto
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: The Product Specialist, Investment Products provides day-to-day support for IG Wealth Management’s investment product platform and serves as the primary coordinator for…
Added 2 hours ago
CO
Business Advisor
City of Saint John
Saint John, NB
- Full-time
Working across the organization, the Advisor uses customer feedback, service request data, operational trends and frontline insights to identify opportunities to improve how residents…
Added 2 hours ago
TM
Marketing Technology Specialist - 14 Month Contract
Trudell Medical International
London, ON
- Contract
Marketing Technology Specialist – 14 Month Contract
Added 2 hours ago
FS
Outside Sales- Parts & Service- Refuse Equipment
Federal Signal Corporation
Toronto, ON
- Full-time
Support credit control by tracking and collecting customer receivables
Added 2 hours ago
AS
Sage Intacct Construction Implementation Specialist ($5000 Signing Bonus)
Asyma Solutions Ltd.
Canada
- Full-time
…cloud financial management software, implementation, training, support, and long-term customer success. Our Construction practice is a strategic growth lane built around strong design,…
Added 2 hours ago
JE
Sales And Service Specialist
JJ Elevate Accounting Solutions Inc.
Charlottetown, PE
- Contract
Role Description The Sales and Service Specialist is a contract, on-site role based in Charlottetown, PE. The specialist will manage daily client interactions, respond to inquiries, and…
Added 3 hours ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Housing Programs Servicing team, in the Bilingual Senior Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing…
Added 3 hours ago
RH
Information Technology Support Specialist
Robert Half
Kamloops, BC
- $23 to $27 CAD / hour
- Contract
Robert Half is offering a contract opportunity for a IT Support Specialist in the interior of British Columbia, near Kamloops. The individual will be part of our clients IT team, providing…
Added 4 hours ago
ER
Reservations Specialist
Eldorado Resort
Kelowna, BC
- $20.6 CAD / hour
- Full-time
Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will…
Added 4 hours ago
ME
Inventory Specialist - Full Time
Mountain Equipment Company
Whistler, BC
- $20.4 to $23 CAD / hour
- Full-time
The Inventory Specialist role is a frontline position that is focused on driving inventory excellence and customer service. The position works to improve in-store inventory accuracy by…
Added 4 hours ago
B
Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 4 hours ago
A
Manager, Product and Industry Marketing
Autodesk
Montreal, QC
- Full-time
Diriger, encadrer et développer l’équipe de marketing produit et de stratégie couvrant la « Conception éclairée », le support spécialisé, la « Construction industrialisée » et le…
Added 4 hours ago
S
Mitigation Manager
SearchLabs
Burlington, ON
- Full-time
Our client is a Leading Restoration Specialist in the GTA, providing 24‑hour response to the personal and property needs of homeowners and commercial businesses overcoming the devastating…
Added 4 hours ago
NF
Customer Service Specialist
Natural Factors
Coquitlam, BC
- Full-time
Are you passionate about helping customers and creating exceptional service experiences? We're looking for a customer-focused Customer Service Specialist to join our team. In this role,…
Added 4 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Burnaby, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 4 hours ago
CW
Business Development Specialist, full-time position
City Wide Facility Solutions
Vancouver, BC
- $43,000 to $55,000 CAD / year
- Full-time
The primary responsibility of the Business Development Specialist is to make B2B outbound sales calls to prospective clients (offering janitorial and non-janitorial services), qualify…
Added 4 hours ago
J
Senior Practice Specialist | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Hello World Recruitment, founded by Jeremy Corbet, is recruiting an experienced Senior Practice Specialist for an established Canadian insurance brokerage.
Added 5 hours ago
Yardi Support Specialist (2 Year Contract)
Medallion Corporation
Toronto, ON
Job Title: Yardi Support Specialist (2 Year Contract)
Added 5 hours ago
FS
Dispatch / Customer Service Coordinator
Frontier Supply Chain Solutions
Toronto, ON
- $18.5 to $21.5 CAD / hour
We are looking for a detail-oriented Customer Service Specialist to join our team at our North York location. In this role, you’ll be the primary point of contact for clients, ensuring…
Added 5 hours ago
L
Visual Merchandising Specialist | Avalon Mall
lululemon
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…

Frontier Supply Chain Solutions

Dispatch / Customer Service Coordinator

Toronto, ON, Canada

$18.5 to $21.5 CAD / hour

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Job details

Pay: $18.5 to $21.5 CAD / hour
Posting language: English
Posted: Oct 5, 2026

Original job description

Frontier Supply Chain Solutions Inc. is a provider of Canadian and US Customs Services, Trade Consulting, Supply Chain Logistics, including courier, TL and LTL services.

We are looking for a detail-oriented Customer Service Specialist to join our team at our North York location. In this role, you’ll be the primary point of contact for clients, ensuring shipments are tracked and delivered on time. The ideal candidate is proactive, tech-savvy, and able to manage multiple tasks in a fast-paced environment. This role handles on average 115 new tickets a day which come from both small to large account inquiring about the status of their freight.

This role follows a Monday to Friday schedule, with an eight-hour workday beginning at 8:30am and ending at 4:30pm.

As a Customer Service Specialist, you will be responsible for:

Act as the primary point of contact for clients, responding to inquires and providing timely, accurate updates.
Monitor and track shipments, coordinating with partner to ensure on-time delivery.
Investigate and resolve shipment issues using multiple systems and tools, applying strong problem-solving skills.
Effectively prioritize tasks, manage competing deadlines, and perform well in high-pressure environments.
Meet established SLAs for response time and ticket resolution within customer service platforms.
Accurately process inbound customer orders, including detailed client information, product selection and pricing.
Review and verify order details to ensure accuracy, proper billing and efficient payment processing including returns and backhaul entries.
Coordinate with dispatch and warehouse teams to ensure timely and accurate delivery of freight and parcels.
Provide professional customer support via phone and email, addressing inquiries related to order status, pricing and general concerns.
Resolve customer issues with a solution-oriented approach, escalating when necessary and proactively communicating updated or delays.
Act as backup support for your local dispatch board when required.

You and Your skills:

Experience in transportation is considered an asset.
Proficiency in Microsoft Office (Word, Outlook, and Excel).
Ability to analyze, problem solve, prioritize tasks and meet deadlines.
Strong written and verbal communication skills.
Strong organizational skills with the ability to work independently or within a team.
Ability to work in a faced paced environment.

While we thank everyone for their interest please be advised that only those selected for an interview will be contacted.

Frontier is an equal opportunity employer and is committed to Diversity and Inclusion in the Workplace.

For more information about Frontier visit our website at www.frontierscs.com.

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More about this job

Responsibilities

The Customer Service Specialist acts as the primary point of contact for clients, managing shipment tracking and resolving delivery issues. They are responsible for processing orders, maintaining accurate billing records, and coordinating with dispatch and warehouse teams.

Requirements

Candidates should possess strong organizational and communication skills with proficiency in Microsoft Office tools. Experience in the transportation industry is considered an asset for this fast-paced role.

Skills

Customer Service
Shipment Tracking
Logistics
Problem Solving
Microsoft Office
Outlook
Excel
Data Entry
Communication
Time Management
Dispatching
Order Processing
Billing
Conflict Resolution
Attention To Detail

Visa sponsorship

Not detected in the job text

Keywords

Supply Chain
Logistics
Customs Services
Courier
TL
LTL
Customer Service
Shipment Tracking
Dispatch
Microsoft Office
Word
Outlook
Excel
SLA
Order Processing
Billing
Backhaul
Transportation
Data Entry
Problem Solving

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