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Added 4 mins ago
G
Senior Project Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
…the infrastructure division. Reporting to the Senior Project Manager, the Senior Project Coordinator plays a key role in supporting infrastructure…
Added 4 mins ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
…of a growing organization. You have experience with Category Management and are looking for the opportunity to continue your learning and drive change within the plumbing, HVAC/R and…
Added 4 mins ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
…requirements, testing, model-risk approval, live-file shadow, joint change management, and progressive production activation. You will also write the repeatable deployment playbook we reuse…
Added 4 mins ago
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Senior Project Manager - Buildings
Graham
Winnipeg, MB
- Full-time
Graham is actively recruiting for a Project Manager supporting the Building Division. Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall…
Added 4 mins ago
EW
Project Manager
ERCO Worldwide
Saskatoon, SK
- Full-time
Supports use of Management of Change system for plant modifications.
Added 4 mins ago
EW
Senior Plant Process Engineer
ERCO Worldwide
Saskatoon, SK
- Full-time
…to join our Saskatoon team! Under supervision of the Plant Manager, the Senior Plant Process Engineer monitors processes within the plant to improve plant safety, efficiencies, operator…
Added 4 mins ago
BC
Project Manager
BC Children's Hospital Foundation
Vancouver, BC
- Full-time
In this newly created Project Manager role, you will help strengthen our ability to successfully deliver important projects across the Foundation. Reporting to the Program Manager, you’ll…
Added 4 mins ago
FC
Faculty Teaching and Learning Development Consultant
Fanshawe College
London, ON
- Full-time
…plans through collaborative sessions with the faculty hiring manager to meet specific faculty improvement…
Added 4 mins ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
This role will report to VP Sales with a dotted line to Manager, Retail Support & Services, and it will be a Full-time, 40-hour-per-week role. Based at the Abbotsford, BC office, with…
Added 4 mins ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
…requirements, testing, model-risk approval, live-file shadow, joint change management, and progressive production activation. You will also write the repeatable deployment playbook we reuse…
Added 4 mins ago
EI
Project Manager
EBC Inc.
Mississauga, ON
- Full-time
Come build the future with us! As a Project Manager you will plan, organize, direct and control the work of construction sites to ensure they are completed on time, within budget, and at…
Added 4 mins ago
FH
Social Worker, Indigenous Wellness
Fraser Health
Burnaby, BC
- Full-time
…problems, personal concerns, treatment objectives and facilitates change in coping style, behavior, attitude and feelings; participates with the client, families, community supports and the…
Added 4 mins ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
Bachelor’s degree in Business Administration, Project/Operations Management, or a related field (preferred), along with PMP, Agile, Lean, or Change Management certifications (considered an…
Added 4 mins ago
Marketing Coordinator, Consumer Shows
Blue Ant Media Inc.
Toronto, ON
Blue Ant Media (TSX: BAMI) is an international streamer, production studio, advertising sales and rights-management business. The company operates a diverse portfolio of free streaming and…
Added 18 mins ago
D1
Senior Mechanical Project Manager
Division 15 Mechanical
Richmond, BC
- Full-time
Reporting to the Project Director, the Senior Project Manager leads the delivery of complex, multi-million-dollar mechanical construction projects across the commercial, institutional, and…
Added 18 mins ago
LC
Front End Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply…
Added 33 mins ago
SS
Growth Product Manager
Smart, Savvy + Associates (Recruitment Agency)
Vancouver, BC
- Contract
Smart, Savvy + Associates is pleased to partner with Technical Safety BC in their search for a Growth Product Manager in a 18-20 month maternity leave contract.
Added 33 mins ago
S
Operations Manager
Specsavers
Delta, BC
- Full-time
The Operations Manager is primarily responsible for the day-to-day management of Manufacturing and Distribution operations across the British Columbia Distribution Centre. They will provide…
Added 33 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 33 mins ago
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Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Ottawa, ON
- Full-time
Strong understanding of project management disciplines, including scope, schedule, cost, risk, change, stakeholder, and requirements management.
Added 33 mins ago
A
Project Manager
Article
Vancouver, BC
- $92,000 to $107,000 CAD / year
- Full-time
Bachelor’s degree in Business Administration, Project/Operations Management, or a related field (preferred), along with PMP, Agile, Lean, or Change Management certifications (considered an…
Added 33 mins ago
FH
Social Worker, Toxic Drug Response and Priority Populations - Integrated Homeless Action Response Team (IHART) – Abbotsford
Fraser Health Authority
Abbotsford, BC
- $44.85 to $56.02 CAD / hour
- Other
Reporting administratively to the Manager, Clinical Operations and clinically to the Clinical Practice Leader, works within an interdisciplinary team to provide comprehensive services and…
Added 33 mins ago
AC
IT Infrastructure Project Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
Lead ERP Testing development efforts within the confines of appropriate project management methodology, change management and best practices.
Added 33 mins ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…of our internal audit framework built on an enterprise risk management governance model. You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The…
Added 33 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…

Frontier Technologies

Team Lead

Dartmouth, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 1–2 years’ experience in a technician role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title: Team Lead

Department: Frontier Technologies

Reports to: Operations Manager

Hours: Monday to Friday, 8:00 am – 5:00 pm, with flexibility as needed.

Location: NS-HRM, NFL- Avalon, Clarenville, Stephenville, Gander

Position Overview

The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets the standard for quality, safety and customer service, and owns the day-to-day health of their area: its storage locker, equipment and tool inventory, returns, training and technician support.

DUTIES & RESPONSIBILITIEs

In-Field Technician Work (approx. 80% – 4 days per week)

Install, upgrade and disconnect interior and exterior outlets, lines, and telephone, internet and cable services and equipment at customer locations, while delivering exceptional customer service.
Troubleshoot and resolve faults from the pole to the customer premises.
Code jobs accurately and complete all required reporting to specification.
Maintain the assigned vehicle and tools, and keep vehicle stock at the levels needed for all job types.
Complete daily safety checks and assessments, and follow all Safe Job Procedures.
Consistently meet or exceed key performance metrics, including productivity, customer satisfaction, quality and revenue.

Team Lead Responsibilities (approx. 20% – 1 day per week)

Area Operations

Storage lockers: Own the storage lockers in your area, keeping each one clean, organized, safe and up to date.
Inventory: Own the inventory and ordering of equipment, tools and stock for your area, keeping levels stable and accurately tracked, and complete regular locker and inventory audits (for example, monthly cycle counts) with results shared with the Operations Manager.
Purchasing: Notify the Operations Manager of any equipment, tools or stock that needs to be purchased, and submit PO requests in a timely manner.
Returns: Process all returns for your area, ensuring every return is completed on time.
Onboarding & offboarding: Issue tools, equipment, vehicle stock and PPE to new hires, and recover and process everything when a technician leaves.
Fleet: Complete the vehicle inspections for your area and ensure maintenance is up to date, coordinating with the Operations Manager.
Capacity & coverage: Assist with quota and capacity management, and help cover same-day gaps, backfill and time-off coverage in your area.

People & Performance

Quality assurance: Complete a minimum of one quality assurance inspection and one site inspection per month for each technician.
Coaching: Hold a monthly coaching session with each technician, reviewing their weekly scorecard metrics, and document every session. Include driver behaviour coaching using Geotab data. Provide ongoing feedback, set performance goals and recommend performance management plans where applicable.
Job coding & quality follow-up: Audit job coding for accuracy when applicable, and follow up on repeat visits, rework and customer complaints with the technician involved.
Training: Train new hires and deliver refresher training and coaching for existing technicians in your area.
Safety: Lead toolbox and safety meetings on a regular cadence, report incidents, near-misses and vehicle damage, and carry out PPE and safety checks in your area.
Hiring: Assist with the hiring process for potential candidates as needed.

Support & Communication

Point of contact: Be the first point of contact for all technician support in your area, serving as the technical escalation point for field issues.
Communication: Communicate regional needs, risks and opportunities to the Operations Manager.

Experience & Qualifications

High school diploma or equivalent; some post-secondary education is considered an asset.
Minimum of 1–2 years’ experience in a technician role.
Leadership or coaching experience is considered an asset.
Good performance metrics, meeting or exceeding expectations.
Valid provincial driver’s license with a satisfactory driving abstract is an absolute requirement.
Satisfactory criminal background check.
Ability to travel within the assigned area as required.

Skills, Efforts & Attributes

Leadership & coaching – leads by example, gives clear and constructive feedback, and helps others grow.
Technical expertise – strong troubleshooting skills and a trusted resource for the team.
Ownership & accountability – takes responsibility for results, assets and follow-through in their area.
Organization & attention to detail – keeps accurate records, inventory and documentation.
Communication – clear, professional and respectful with technicians, managers and customers.
Customer focus – committed to a positive customer experience on every visit.
Time management & multitasking – balances a full field schedule with team lead duties.
Adaptability – flexible and responsive as priorities and performance expectations change.
Safety mindset – models safe work practices and holds the team to the same standard.
Technology comfort – confident with work order, inventory and scorecard tools.

CORE VALUES

Quality – Ensures the highest quality of work by following proper work procedures to ensure customer satisfaction.
Safety – Follows all safe work procedures to ensure safety at all times.
Improvement – Actively seeks opportunities for continuous improvement, particularly in the overall customer and installation experience, striving for 100% client satisfaction.
Integrity – Conducts all business activities with absolute transparency and integrity.
Well-Being & Happiness – Is passionate about maintaining and enhancing their own well-being and happiness, and promotes this within their team.

Apply About employer

More about this job

Responsibilities

Perform field installation, upgrades, disconnections, troubleshooting, and customer service while meeting quality, safety, and performance standards. Support area operations by managing inventory, equipment, returns, fleet readiness, technician training and coaching, quality inspections, safety, and field escalations.

Requirements

Requires a high school diploma or equivalent, at least 1–2 years of technician experience, a valid provincial driver’s license with a satisfactory driving abstract, and a satisfactory criminal background check. Leadership or coaching experience and post-secondary education are assets; candidates must also be able to travel within the assigned area.

Skills

Leadership
Coaching
Technical Troubleshooting
Inventory Management
Quality Assurance
Safety Compliance
Customer Service
Communication
Organization
Time Management
Job Coding
Training
Fleet Management
Performance Management
Adaptability
Work Order Tools

Visa sponsorship

Not detected in the job text

Keywords

Frontier Technologies
Telecommunications
Internet Services
Cable Services
Telephone Services
Outlet Installation
Line Installation
Fault Troubleshooting
Customer Premises
Safe Job Procedures
Safety Checks
Quality Assurance Inspections
Site Inspections
Job Coding
Inventory Audits
Cycle Counts
Purchase Order Requests
Returns Processing
Personal Protective Equipment
Fleet Inspections
Vehicle Maintenance
Geotab
Technician Scorecards
Performance Coaching
Toolbox Meetings
Incident Reporting
Customer Complaints
Work Orders
Technician Training

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