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Added 6 mins ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 6 mins ago
W
Manager, Purchasing
Worley
Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Project Procurement Manager to join our Edmonton Procurement team. This role is accountable for developing and executing project…
Added 6 mins ago
T
Customer Experience Associate
TD
Prince George, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 6 mins ago
T
Engineer II
TD
Toronto, ON
- Full-time
Work effectively as a team, supporting other members of the team in achieving business objectives and providing client services
Added 21 mins ago
NS
Human Resources Business Partner - People Services
Nova Scotia Health Authority
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
Reporting to the Western Zone People Services Director and working closely with the Senior Human Resources Business Partner and western zone Employee and Labour Relations manager the HRBP…
Added 21 mins ago
NS
Occupational Therapy Assistant - Rehabilitation & Supportive Care
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Internship
Reporting to the Program Manager of the Rehabilitation and Supportive Care Services portfolio, and under the supervision of an Occupational Therapist, the Occupational Therapy Assistant…
Added 21 mins ago
WI
HSE Site Representative
WSP in Canada
AB · Edmonton, AB
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 21 mins ago
WI
HSE Site Representative
WSP in Canada
AB · Alberta, Canada
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 21 mins ago
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Private Banking Associate
CIBC
London, ON
- Full-time
Client Service – Greet customers arriving for meetings and arrange contact with appropriate individual. Effectively deal with front-line duties and any client issues, concerns or problems…
Added 35 mins ago
WI
HSE Site Representative
WSP in Canada
Toronto, ON
- Full-time
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 35 mins ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and…
Added 1 hour ago
Licensed Practical Nurse Educator, Long Term Care
Fraser Health
BC · Hope / Agassiz / Harrison Hot Springs / Kent, British Columbia
Determines education priorities that meet learner needs, in collaboration with the Manager, Team Leader, Resident Care Coordinator, Clinical Nurse Educator and Clinical Resources Nurse as…
Added 1 hour ago
FH
Emergency Psychiatric Liaison Nurse (EPLN)
Fraser Health
Abbotsford, BC
- Full-time
…and other team members of the community mental health team on client care issues, resources and discharge planning process; organizes and participates in interdisciplinary conferences with…
Added 1 hour ago
FH
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
Abbotsford, BC · Mission, BC
- Part-time
…administrative support by performing duties such as reception services, typing material utilizing word processing software, setting up and maintaining filing systems, processing incoming…
Added 1 hour ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
…program, oversee show staff, forge positive relationships with client and verify final billing. The Event Producer is responsible for creating a Scope of Work relevant to the event in…
Added 1 hour ago
EG
Stage Manager - Hybrid
Encore Global
Brampton, ON
- Part-time
A Production Stage Manager is responsible for independent production execution and at times assisting Event Producers and/or Creative Producers on events and projects from inception to…
Added 1 hour ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the…
Added 1 hour ago
T
Manager, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $103,000 to $150,000 USD / year
- Full-time
Toast is recruiting on behalf of a global Big Four professional services firm with more than 10,000 people across Canada, hiring a Manager, Software Delivery Developer for its Gen AI and…
Added 1 hour ago
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Bilingual Facility Services Manager (ENG/FR)
BGIS
Quebec, QC
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 1 hour ago
BT
In-Home Bath Sales
Bath Tune-Up Lakewood and Broomfield
Calgary, AB
- Full-time
…and present quotes, update designs and selections based on client feedback, follow up with leads, and maintain clear communication throughout the sales process. You will also collect…
Added 1 hour ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Toast is recruiting on behalf of one of Canada’s largest professional services firms, a global advisory, audit and tax organization with more than 10,000 people across the country. The…
Added 1 hour ago
PC
Administrative Assistant
PwC Canada
Toronto, ON
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 1 hour ago
PC
Administrative Assistant
PwC Canada
Calgary, AB
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 1 hour ago
PC
Administrative Assistant
PwC Canada
Montreal, QC
- Full-time
Reporting to the Admin Services Manager, the Admin Assistant actively supports the day-to-day business activities of stakeholders in a fast-paced, multitasking environment, often working…
Added 1 hour ago
DH
Senior Events Manager
Delta Hotels and Resorts®
Burnaby, BC
- Contract
Up-sells products and services throughout the event process.

Frontier Technologies

Team Lead

Dartmouth, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 1–2 years’ experience in a technician role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title: Team Lead

Department: Frontier Technologies

Reports to: Operations Manager

Hours: Monday to Friday, 8:00 am – 5:00 pm, with flexibility as needed.

Location: NS-HRM, NFL- Avalon, Clarenville, Stephenville, Gander

Position Overview

The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets the standard for quality, safety and customer service, and owns the day-to-day health of their area: its storage locker, equipment and tool inventory, returns, training and technician support.

DUTIES & RESPONSIBILITIEs

In-Field Technician Work (approx. 80% – 4 days per week)

Install, upgrade and disconnect interior and exterior outlets, lines, and telephone, internet and cable services and equipment at customer locations, while delivering exceptional customer service.
Troubleshoot and resolve faults from the pole to the customer premises.
Code jobs accurately and complete all required reporting to specification.
Maintain the assigned vehicle and tools, and keep vehicle stock at the levels needed for all job types.
Complete daily safety checks and assessments, and follow all Safe Job Procedures.
Consistently meet or exceed key performance metrics, including productivity, customer satisfaction, quality and revenue.

Team Lead Responsibilities (approx. 20% – 1 day per week)

Area Operations

Storage lockers: Own the storage lockers in your area, keeping each one clean, organized, safe and up to date.
Inventory: Own the inventory and ordering of equipment, tools and stock for your area, keeping levels stable and accurately tracked, and complete regular locker and inventory audits (for example, monthly cycle counts) with results shared with the Operations Manager.
Purchasing: Notify the Operations Manager of any equipment, tools or stock that needs to be purchased, and submit PO requests in a timely manner.
Returns: Process all returns for your area, ensuring every return is completed on time.
Onboarding & offboarding: Issue tools, equipment, vehicle stock and PPE to new hires, and recover and process everything when a technician leaves.
Fleet: Complete the vehicle inspections for your area and ensure maintenance is up to date, coordinating with the Operations Manager.
Capacity & coverage: Assist with quota and capacity management, and help cover same-day gaps, backfill and time-off coverage in your area.

People & Performance

Quality assurance: Complete a minimum of one quality assurance inspection and one site inspection per month for each technician.
Coaching: Hold a monthly coaching session with each technician, reviewing their weekly scorecard metrics, and document every session. Include driver behaviour coaching using Geotab data. Provide ongoing feedback, set performance goals and recommend performance management plans where applicable.
Job coding & quality follow-up: Audit job coding for accuracy when applicable, and follow up on repeat visits, rework and customer complaints with the technician involved.
Training: Train new hires and deliver refresher training and coaching for existing technicians in your area.
Safety: Lead toolbox and safety meetings on a regular cadence, report incidents, near-misses and vehicle damage, and carry out PPE and safety checks in your area.
Hiring: Assist with the hiring process for potential candidates as needed.

Support & Communication

Point of contact: Be the first point of contact for all technician support in your area, serving as the technical escalation point for field issues.
Communication: Communicate regional needs, risks and opportunities to the Operations Manager.

Experience & Qualifications

High school diploma or equivalent; some post-secondary education is considered an asset.
Minimum of 1–2 years’ experience in a technician role.
Leadership or coaching experience is considered an asset.
Good performance metrics, meeting or exceeding expectations.
Valid provincial driver’s license with a satisfactory driving abstract is an absolute requirement.
Satisfactory criminal background check.
Ability to travel within the assigned area as required.

Skills, Efforts & Attributes

Leadership & coaching – leads by example, gives clear and constructive feedback, and helps others grow.
Technical expertise – strong troubleshooting skills and a trusted resource for the team.
Ownership & accountability – takes responsibility for results, assets and follow-through in their area.
Organization & attention to detail – keeps accurate records, inventory and documentation.
Communication – clear, professional and respectful with technicians, managers and customers.
Customer focus – committed to a positive customer experience on every visit.
Time management & multitasking – balances a full field schedule with team lead duties.
Adaptability – flexible and responsive as priorities and performance expectations change.
Safety mindset – models safe work practices and holds the team to the same standard.
Technology comfort – confident with work order, inventory and scorecard tools.

CORE VALUES

Quality – Ensures the highest quality of work by following proper work procedures to ensure customer satisfaction.
Safety – Follows all safe work procedures to ensure safety at all times.
Improvement – Actively seeks opportunities for continuous improvement, particularly in the overall customer and installation experience, striving for 100% client satisfaction.
Integrity – Conducts all business activities with absolute transparency and integrity.
Well-Being & Happiness – Is passionate about maintaining and enhancing their own well-being and happiness, and promotes this within their team.

Apply About employer

More about this job

Responsibilities

Perform field installation, upgrades, disconnections, troubleshooting, and customer service while meeting quality, safety, and performance standards. Support area operations by managing inventory, equipment, returns, fleet readiness, technician training and coaching, quality inspections, safety, and field escalations.

Requirements

Requires a high school diploma or equivalent, at least 1–2 years of technician experience, a valid provincial driver’s license with a satisfactory driving abstract, and a satisfactory criminal background check. Leadership or coaching experience and post-secondary education are assets; candidates must also be able to travel within the assigned area.

Skills

Leadership
Coaching
Technical Troubleshooting
Inventory Management
Quality Assurance
Safety Compliance
Customer Service
Communication
Organization
Time Management
Job Coding
Training
Fleet Management
Performance Management
Adaptability
Work Order Tools

Visa sponsorship

Not detected in the job text

Keywords

Frontier Technologies
Telecommunications
Internet Services
Cable Services
Telephone Services
Outlet Installation
Line Installation
Fault Troubleshooting
Customer Premises
Safe Job Procedures
Safety Checks
Quality Assurance Inspections
Site Inspections
Job Coding
Inventory Audits
Cycle Counts
Purchase Order Requests
Returns Processing
Personal Protective Equipment
Fleet Inspections
Vehicle Maintenance
Geotab
Technician Scorecards
Performance Coaching
Toolbox Meetings
Incident Reporting
Customer Complaints
Work Orders
Technician Training

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