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Added 2 mins ago
RB
Relationship Manager Intern, Business Market
Royal Bank of Canada
Surrey, BC
- Full-time
Be on your client’s path, visit your clients on-site to gain a thorough understanding of their business objectives and operations, as permitted
Added 17 mins ago
WC
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- Full-time
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Added 17 mins ago
EI
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EBC Inc.
Mississauga, ON
- Full-time
Reporting to the Executive Assistants supporting the Buildings and Civil divisions, the Office Manager will work collaboratively across the organization and will have responsibility for…
Added 17 mins ago
G
Senior Project Manager - Buildings
Graham
Winnipeg, MB
- Full-time
Graham is actively recruiting for a Project Manager supporting the Building Division. Reporting to Senior Operations Manager, the Project Manager is responsible for providing overall…
Added 17 mins ago
D
Superviseur des services alimentaires
Dexterra
Sainte-Anne-de-Bellevue, QC
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The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…
Added 17 mins ago
EW
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ERCO Worldwide
Saskatoon, SK
- Full-time
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Added 17 mins ago
B
Property Manager
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- Full-time
The Property Manager position supports and assists in the management of commercial real estate in accordance with the Management Agreements. The Property Manager is involved in all aspects…
Added 17 mins ago
ST
Lead Technician
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- Full-time
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Added 17 mins ago
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- Full-time
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Added 17 mins ago
BD
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Added 17 mins ago
CO
Team Lead, Fleet Services
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Beaumont, AB
- $90,750.4 to $118,393.6 CAD / year
- Full-time
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Added 31 mins ago
M
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MaxiCare
Baie-Comeau, QC
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Added 31 mins ago
SD
Cashier Manager, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Kitchener, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
W
(CAN) Pharmacy Assistant
Walmart
Duncan, BC
- Full-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 31 mins ago
W
WM Over the Counter Pharmacy Assistant store 3650
Walmart
Calgary, AB
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 46 mins ago
GO
Maintenance Assistant
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- Full-time
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Added 46 mins ago
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Added 46 mins ago
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Winnipeg, MB
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Added 46 mins ago
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Regular interactions with Building Manager(s) and the Property Manager throughout the day to discuss the building operations, supply requirements, repair needs, concerns, etc. May include…
Added 46 mins ago
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Added 46 mins ago
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- $44.85 to $56.02 CAD / hour
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Added 46 mins ago
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Added 46 mins ago
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Added 46 mins ago
Manager, Business Risk Management Data Visualization, International Banking - Toronto
Scotiabank
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Added 46 mins ago
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Frontier Technologies

Team Lead

Dartmouth, NS, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 1–2 years’ experience in a technician role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title: Team Lead

Department: Frontier Technologies

Reports to: Operations Manager

Hours: Monday to Friday, 8:00 am – 5:00 pm, with flexibility as needed.

Location: NS-HRM, NFL- Avalon, Clarenville, Stephenville, Gander

Position Overview

The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets the standard for quality, safety and customer service, and owns the day-to-day health of their area: its storage locker, equipment and tool inventory, returns, training and technician support.

DUTIES & RESPONSIBILITIEs

In-Field Technician Work (approx. 80% – 4 days per week)

Install, upgrade and disconnect interior and exterior outlets, lines, and telephone, internet and cable services and equipment at customer locations, while delivering exceptional customer service.
Troubleshoot and resolve faults from the pole to the customer premises.
Code jobs accurately and complete all required reporting to specification.
Maintain the assigned vehicle and tools, and keep vehicle stock at the levels needed for all job types.
Complete daily safety checks and assessments, and follow all Safe Job Procedures.
Consistently meet or exceed key performance metrics, including productivity, customer satisfaction, quality and revenue.

Team Lead Responsibilities (approx. 20% – 1 day per week)

Area Operations

Storage lockers: Own the storage lockers in your area, keeping each one clean, organized, safe and up to date.
Inventory: Own the inventory and ordering of equipment, tools and stock for your area, keeping levels stable and accurately tracked, and complete regular locker and inventory audits (for example, monthly cycle counts) with results shared with the Operations Manager.
Purchasing: Notify the Operations Manager of any equipment, tools or stock that needs to be purchased, and submit PO requests in a timely manner.
Returns: Process all returns for your area, ensuring every return is completed on time.
Onboarding & offboarding: Issue tools, equipment, vehicle stock and PPE to new hires, and recover and process everything when a technician leaves.
Fleet: Complete the vehicle inspections for your area and ensure maintenance is up to date, coordinating with the Operations Manager.
Capacity & coverage: Assist with quota and capacity management, and help cover same-day gaps, backfill and time-off coverage in your area.

People & Performance

Quality assurance: Complete a minimum of one quality assurance inspection and one site inspection per month for each technician.
Coaching: Hold a monthly coaching session with each technician, reviewing their weekly scorecard metrics, and document every session. Include driver behaviour coaching using Geotab data. Provide ongoing feedback, set performance goals and recommend performance management plans where applicable.
Job coding & quality follow-up: Audit job coding for accuracy when applicable, and follow up on repeat visits, rework and customer complaints with the technician involved.
Training: Train new hires and deliver refresher training and coaching for existing technicians in your area.
Safety: Lead toolbox and safety meetings on a regular cadence, report incidents, near-misses and vehicle damage, and carry out PPE and safety checks in your area.
Hiring: Assist with the hiring process for potential candidates as needed.

Support & Communication

Point of contact: Be the first point of contact for all technician support in your area, serving as the technical escalation point for field issues.
Communication: Communicate regional needs, risks and opportunities to the Operations Manager.

Experience & Qualifications

High school diploma or equivalent; some post-secondary education is considered an asset.
Minimum of 1–2 years’ experience in a technician role.
Leadership or coaching experience is considered an asset.
Good performance metrics, meeting or exceeding expectations.
Valid provincial driver’s license with a satisfactory driving abstract is an absolute requirement.
Satisfactory criminal background check.
Ability to travel within the assigned area as required.

Skills, Efforts & Attributes

Leadership & coaching – leads by example, gives clear and constructive feedback, and helps others grow.
Technical expertise – strong troubleshooting skills and a trusted resource for the team.
Ownership & accountability – takes responsibility for results, assets and follow-through in their area.
Organization & attention to detail – keeps accurate records, inventory and documentation.
Communication – clear, professional and respectful with technicians, managers and customers.
Customer focus – committed to a positive customer experience on every visit.
Time management & multitasking – balances a full field schedule with team lead duties.
Adaptability – flexible and responsive as priorities and performance expectations change.
Safety mindset – models safe work practices and holds the team to the same standard.
Technology comfort – confident with work order, inventory and scorecard tools.

CORE VALUES

Quality – Ensures the highest quality of work by following proper work procedures to ensure customer satisfaction.
Safety – Follows all safe work procedures to ensure safety at all times.
Improvement – Actively seeks opportunities for continuous improvement, particularly in the overall customer and installation experience, striving for 100% client satisfaction.
Integrity – Conducts all business activities with absolute transparency and integrity.
Well-Being & Happiness – Is passionate about maintaining and enhancing their own well-being and happiness, and promotes this within their team.

Apply About employer

More about this job

Responsibilities

Perform field installation, upgrades, disconnections, troubleshooting, and customer service while meeting quality, safety, and performance standards. Support area operations by managing inventory, equipment, returns, fleet readiness, technician training and coaching, quality inspections, safety, and field escalations.

Requirements

Requires a high school diploma or equivalent, at least 1–2 years of technician experience, a valid provincial driver’s license with a satisfactory driving abstract, and a satisfactory criminal background check. Leadership or coaching experience and post-secondary education are assets; candidates must also be able to travel within the assigned area.

Skills

Leadership
Coaching
Technical Troubleshooting
Inventory Management
Quality Assurance
Safety Compliance
Customer Service
Communication
Organization
Time Management
Job Coding
Training
Fleet Management
Performance Management
Adaptability
Work Order Tools

Visa sponsorship

Not detected in the job text

Keywords

Frontier Technologies
Telecommunications
Internet Services
Cable Services
Telephone Services
Outlet Installation
Line Installation
Fault Troubleshooting
Customer Premises
Safe Job Procedures
Safety Checks
Quality Assurance Inspections
Site Inspections
Job Coding
Inventory Audits
Cycle Counts
Purchase Order Requests
Returns Processing
Personal Protective Equipment
Fleet Inspections
Vehicle Maintenance
Geotab
Technician Scorecards
Performance Coaching
Toolbox Meetings
Incident Reporting
Customer Complaints
Work Orders
Technician Training

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