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Added 7 mins ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To manage the operations of the Pharmacy while on duty, including providing consultation to both customers and health care providers, practice to full scope in providing professional…
Added 7 mins ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…astrodynamics, orbital mechanics, and mission design. You will lead high-level engineering analyses, optimize spacecraft trajectories, and develop simulation models that support critical…
Added 7 mins ago
T
Engineer II
TD
Toronto, ON
- Full-time
…allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience,…
Added 21 mins ago
Manager, Royalty (Finance and Accounting)
Electronic Arts
Vancouver, BC
For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you…
Added 36 mins ago
J
Senior Orbit Dynamics & Mission Analysis Engineer
Jobgether
Canada
- Full-time
…astrodynamics, orbital mechanics, and mission design. You will lead high-level engineering analyses, optimize spacecraft trajectories, and develop simulation models that support critical…
Added 51 mins ago
OH
Director, System Strategy, Planning, Design & Implementation
Ontario Health | Santé Ontario
North Bay, ON
- Full-time
Lead a cross-functional team and collaborate with regional and provincial partners across health sectors to close system gaps, strengthen coordination and deliver results. You will be…
Added 51 mins ago
SG
Head Chef
Sidebar Grill
Chilliwack, BC
- Full-time
Manage day-to-day kitchen operations and lead the culinary team.
Added 51 mins ago
S
Driver Examiner- Part-Time- Orangeville Area
Serco
Orangeville, ON
- Part-time
…Inc. You will be part of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Driver Examiners are based out of…
Added 51 mins ago
The Good Kitchen Department Manager
Goodness Me! Natural Food Market
Burlington, ON
Goodness Me! is currently seeking an experienced and customer-focused, full-time The Good Kitchen Department Manager for our Burlington store location.
Added 1 hour ago
TT
Merchandising Coordinator
The TJX Companies, Inc.
Lethbridge, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
Competitive vacation entitlement that encourages time to rest and recharge
Added 1 hour ago
GO
Director, Workforce Development
Government of Manitoba
Winnipeg, MB
- Full-time
As a member of the division’s management team, the Director is responsible to lead and manage the Workforce Development Unit, reporting to the Executive Director of the Policy and Planning…
Added 1 hour ago
K
Scheduling Manager
Kiewit
Toronto, ON
- Full-time
Eastern Canada District's projects include highways, bridges, mass transit, mine site development & open pit operations, hydroelectric powerhouses, wind-power plants, dams & industrial.…
Added 1 hour ago
CM
Senior HR Generalist
Compass Minerals
Goderich, ON
- Full-time
We are seeking a Senior HR Generalist to join our team. This role supports the full employee lifecycle across multiple Canadian operations, including recruitment, onboarding, labor…
Added 1 hour ago
T
Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
…functions. This Montreal-based Senior Manager, Senior Tech Lead role blends consulting, delivery leadership and hands-on technical work, guiding clients from AI strategy through to secure,…
Added 1 hour ago
BM
Supervisor, Mountain Adventures - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
Daily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc.
Added 1 hour ago
S
Lead Cook
Stacked
Sherwood Park, AB
- Full-time
The Lead Cook oversees kitchen operations, ensuring food quality, efficiency, and cleanliness while managing inventory and waste control.
Added 1 hour ago
E
Technical Property Accountant | Housing
EliseAI
Toronto, ON
- Full-time
…business lines. This team will blend go-to-market, product, operations, and strategy with a mandate to push the frontier of AI and own everything required to take them from idea to market…
Added 1 hour ago
T
Enterprise Architect, AI Engineering – Security & Compliance
Toast
Toronto, ON
- $130,000 to $180,000 USD / year
- Full-time
…Architect, AI Engineering (Security and Compliance), you will lead architecture across the team’s technology portfolio with a focus on security, compliance, risk and production readiness.…
Added 1 hour ago
E
Staff Property Accountant | Housing
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Toronto, ON
- Full-time
…business lines. This team will blend go-to-market, product, operations, and strategy with a mandate to push the frontier of AI and own everything required to take them from idea to market…
Added 1 hour ago
BB
Retail Associate (Full Time)
Best Buy Canada
Fort McMurray, AB
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 1 hour ago
LA
Client Success Manager for Meta Advertising and Appointment-Setting Agency
Limitless Agency
Remote, Canada
- $60,000 to $70,000 USD / year
- Full-time
- Remote
Employment Type: Full-Time, Independent Contractor
Added 1 hour ago
RI
Associate Product Manager
Remarcable, Inc.
Vancouver, BC
- $90,000 to $115,000 CAD / year
- Full-time
Lead agile ceremonies with engineering pods, including sprint planning, backlog prioritization, and retrospectives to ensure steady delivery.
Added 1 hour ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
You will lead the multi-year transformation of how RBC develops and delivers technology, focusing on AI-integrated SDLC frameworks, harness engineering practices, and developer productivity…
Added 1 hour ago
CC
Retail Shift Leader
Canna Cabana
Grande Prairie, AB · Prairie Mall, Grande Prairie, AB
- Part-time
High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world’s most powerful plant and is the second-largest cannabis…

Frontier Technologies

Team Lead

Dartmouth, NS, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum of 1–2 years’ experience in a technician role.
Posting language: English
Posted: Oct 26, 2026

Original job description

Job Title: Team Lead

Department: Frontier Technologies

Reports to: Operations Manager

Hours: Monday to Friday, 8:00 am – 5:00 pm, with flexibility as needed.

Location: NS-HRM, NFL- Avalon, Clarenville, Stephenville, Gander

Position Overview

The Team Lead is a hands-on leader who spends four days a week in the field as a technician and one day a week supporting their area. Reporting to the Operations Manager, the Team Lead sets the standard for quality, safety and customer service, and owns the day-to-day health of their area: its storage locker, equipment and tool inventory, returns, training and technician support.

DUTIES & RESPONSIBILITIEs

In-Field Technician Work (approx. 80% – 4 days per week)

Install, upgrade and disconnect interior and exterior outlets, lines, and telephone, internet and cable services and equipment at customer locations, while delivering exceptional customer service.
Troubleshoot and resolve faults from the pole to the customer premises.
Code jobs accurately and complete all required reporting to specification.
Maintain the assigned vehicle and tools, and keep vehicle stock at the levels needed for all job types.
Complete daily safety checks and assessments, and follow all Safe Job Procedures.
Consistently meet or exceed key performance metrics, including productivity, customer satisfaction, quality and revenue.

Team Lead Responsibilities (approx. 20% – 1 day per week)

Area Operations

Storage lockers: Own the storage lockers in your area, keeping each one clean, organized, safe and up to date.
Inventory: Own the inventory and ordering of equipment, tools and stock for your area, keeping levels stable and accurately tracked, and complete regular locker and inventory audits (for example, monthly cycle counts) with results shared with the Operations Manager.
Purchasing: Notify the Operations Manager of any equipment, tools or stock that needs to be purchased, and submit PO requests in a timely manner.
Returns: Process all returns for your area, ensuring every return is completed on time.
Onboarding & offboarding: Issue tools, equipment, vehicle stock and PPE to new hires, and recover and process everything when a technician leaves.
Fleet: Complete the vehicle inspections for your area and ensure maintenance is up to date, coordinating with the Operations Manager.
Capacity & coverage: Assist with quota and capacity management, and help cover same-day gaps, backfill and time-off coverage in your area.

People & Performance

Quality assurance: Complete a minimum of one quality assurance inspection and one site inspection per month for each technician.
Coaching: Hold a monthly coaching session with each technician, reviewing their weekly scorecard metrics, and document every session. Include driver behaviour coaching using Geotab data. Provide ongoing feedback, set performance goals and recommend performance management plans where applicable.
Job coding & quality follow-up: Audit job coding for accuracy when applicable, and follow up on repeat visits, rework and customer complaints with the technician involved.
Training: Train new hires and deliver refresher training and coaching for existing technicians in your area.
Safety: Lead toolbox and safety meetings on a regular cadence, report incidents, near-misses and vehicle damage, and carry out PPE and safety checks in your area.
Hiring: Assist with the hiring process for potential candidates as needed.

Support & Communication

Point of contact: Be the first point of contact for all technician support in your area, serving as the technical escalation point for field issues.
Communication: Communicate regional needs, risks and opportunities to the Operations Manager.

Experience & Qualifications

High school diploma or equivalent; some post-secondary education is considered an asset.
Minimum of 1–2 years’ experience in a technician role.
Leadership or coaching experience is considered an asset.
Good performance metrics, meeting or exceeding expectations.
Valid provincial driver’s license with a satisfactory driving abstract is an absolute requirement.
Satisfactory criminal background check.
Ability to travel within the assigned area as required.

Skills, Efforts & Attributes

Leadership & coaching – leads by example, gives clear and constructive feedback, and helps others grow.
Technical expertise – strong troubleshooting skills and a trusted resource for the team.
Ownership & accountability – takes responsibility for results, assets and follow-through in their area.
Organization & attention to detail – keeps accurate records, inventory and documentation.
Communication – clear, professional and respectful with technicians, managers and customers.
Customer focus – committed to a positive customer experience on every visit.
Time management & multitasking – balances a full field schedule with team lead duties.
Adaptability – flexible and responsive as priorities and performance expectations change.
Safety mindset – models safe work practices and holds the team to the same standard.
Technology comfort – confident with work order, inventory and scorecard tools.

CORE VALUES

Quality – Ensures the highest quality of work by following proper work procedures to ensure customer satisfaction.
Safety – Follows all safe work procedures to ensure safety at all times.
Improvement – Actively seeks opportunities for continuous improvement, particularly in the overall customer and installation experience, striving for 100% client satisfaction.
Integrity – Conducts all business activities with absolute transparency and integrity.
Well-Being & Happiness – Is passionate about maintaining and enhancing their own well-being and happiness, and promotes this within their team.

Apply About employer

More about this job

Responsibilities

Perform field installation, upgrades, disconnections, troubleshooting, and customer service while meeting quality, safety, and performance standards. Support area operations by managing inventory, equipment, returns, fleet readiness, technician training and coaching, quality inspections, safety, and field escalations.

Requirements

Requires a high school diploma or equivalent, at least 1–2 years of technician experience, a valid provincial driver’s license with a satisfactory driving abstract, and a satisfactory criminal background check. Leadership or coaching experience and post-secondary education are assets; candidates must also be able to travel within the assigned area.

Skills

Leadership
Coaching
Technical Troubleshooting
Inventory Management
Quality Assurance
Safety Compliance
Customer Service
Communication
Organization
Time Management
Job Coding
Training
Fleet Management
Performance Management
Adaptability
Work Order Tools

Visa sponsorship

Not detected in the job text

Keywords

Frontier Technologies
Telecommunications
Internet Services
Cable Services
Telephone Services
Outlet Installation
Line Installation
Fault Troubleshooting
Customer Premises
Safe Job Procedures
Safety Checks
Quality Assurance Inspections
Site Inspections
Job Coding
Inventory Audits
Cycle Counts
Purchase Order Requests
Returns Processing
Personal Protective Equipment
Fleet Inspections
Vehicle Maintenance
Geotab
Technician Scorecards
Performance Coaching
Toolbox Meetings
Incident Reporting
Customer Complaints
Work Orders
Technician Training

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