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Frontline Consulting Services (FCS) Inc

Représentant Du Service à La Clientèle

Mississauga, ON, Canada

The pay range for this position is $24.00 - $25.00/hr. · Contract

Apply About employer

Applications open in a new tab.

Job details

Pay: The pay range for this position is $24.00 - $25.00/hr.
Job type: Contract
Apply by: Nov 8, 2026
Posting language: English · French
Posted: Oct 9, 2026

Original job description

English section of this bilingual listing.

Conseiller(ère) en services bancaires courants / Everyday Banking Advisor (Bilingual English/French)

À propos de l'opportunité

Our client, a Big 5 Bank, is actively looking to hire Everyday Banking Advisors to join their teams in Mississauga, QC.

This role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Receive 40-60 inbound calls per shift.
Manage day-to-day inquiries, including:
- Everyday banking questions
- Account openings
- Password reset assistance
- Credit card charge inquiries
Focus on helping clients when they need us most by responding empathetically to a variety of questions, providing banking solutions, and resolving concerns at the first point of contact.
Contribute to team success by supporting colleagues in meeting client needs.
Cultivate and maintain strong relationships with partners and stakeholders.
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Educate and assist clients with utilizing digital banking tools and capabilities.

Must-Haves

Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.

6+ months of previous call centre or phone-based customer service experience handling a high volume of calls (40+ per day).

Personal flexibility to work shift work, including weekends.

Ability to work on a hybrid schedule (1 day in office per week).

Proven ability to build rapport and maintain client relationships, preferably in the financial or service industry, while working independently and as part of a team.

Soft Skills

Ability to work independently with proven time management, organizational, and problem-solving skills.
Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
Strong digital literacy across smartphones, tablets, laptops, and other devices, with above-average keyboarding, internet navigation, computer navigation, and multitasking skills.
Interest in mobile and digital technologies, with the ability to help clients navigate self-service applications.
Passion for delivering exceptional client experiences and helping clients meet their immediate needs and resolve concerns.

#TEKbank26

Job Type & Location

This is a Contract position based out of Mississauga, ON.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

Read the full bilingual original

Conseiller(ère) en services bancaires courants / Everyday Banking Advisor (Bilingual English/French)

À propos de l'opportunité

Notre client, membre des Big 5 banques, est activement à la recherche de Conseillers(ères) en services bancaires courants pour se joindre à ses équipes de Mississauga, ON sur une base contractuelle.

Cette opportunité est idéale pour les personnes souhaitant intégrer l'une des plus importantes institutions financières du Canada et travailler directement avec ses équipes.

Tâches requises

Interagir de façon proactive avec les clients de la banque par divers canaux de communication afin doffrir une expérience de service à la clientèle exceptionnelle (téléphone/courriel).
Aider les clients lorsquils ont le plus besoin de nous en répondant avec empathie à une variété de questions, en contribuant à lapplication de solutions bancaires et en résolvant les problèmes au premier point de contact.
Répondre à des demandes liées aux opérations bancaires quotidiennes, aux ouvertures de comptes, aux changements de mots de passe, aux demandes concernant les frais bancaires des cartes de crédit, etc.
Contribuer aux résultats de léquipe en soutenant tous les collègues afin de répondre efficacement aux besoins des clients.
Entretenir et maintenir des relations avec les partenaires afin de travailler comme une seule équipe.
Gérer les risques en respectant les routines, processus de conformité et contrôles visant à protéger les intérêts des clients et des actionnaires.
Éduquer et assister les clients dans lutilisation des outils et capacités numériques.

Tâches indispensables

Expérience dans un centre dappel ou en service à la clientèle.
Capacité exceptionnelle à offrir un service à la clientèle de qualité et à démontrer de lassurance lors des interactions avec les clients via plusieurs canaux (téléphone, vidéo, etc.) avec un ton amical, positif et professionnel.
Solide connaissance du numérique sur une variété dappareils (téléphones intelligents, tablettes, ordinateurs portables, etc.), ainsi que de fortes compétences en navigation Internet, informatique et utilisation du clavier.
Excellentes compétences en communication écrite et verbale, avec la flexibilité daccepter divers quarts de travail répondant aux besoins des clients, du lundi au dimanche, entre 7 h et minuit.
Capacité à établir et maintenir des relations avec la clientèle, idéalement dans les secteurs financiers ou de services, tout en travaillant de façon autonome et en équipe.
Désir de créer des expériences clients exceptionnelles et passion daider les clients à répondre à leurs besoins et préoccupations.

Compétences générales

Capacité à travailler de façon autonome avec dexcellentes aptitudes en gestion du temps, organisation et résolution de problèmes.
Excellentes compétences en service à la clientèle et confiance dans les interactions avec les clients via plusieurs canaux.
Forte aisance numérique avec divers appareils technologiques et outils informatiques.
Intérêt pour les technologies mobiles et numériques et capacité à accompagner les clients dans lutilisation des applications libre-service.
Passion pour lexpérience client et désir daider les clients à résoudre leurs préoccupations.

Everyday Banking Advisor (English/French)

About the Opportunity

Our client, a Big 5 Bank, is actively looking to hire Everyday Banking Advisors to join their teams in Mississauga, QC.

This role is an amazing opportunity for someone looking to join a Big 5 Bank and work directly with their teams on a contract basis.

Duties

Receive 40-60 inbound calls per shift.
Manage day-to-day inquiries, including:
- Everyday banking questions
- Account openings
- Password reset assistance
- Credit card charge inquiries
Focus on helping clients when they need us most by responding empathetically to a variety of questions, providing banking solutions, and resolving concerns at the first point of contact.
Contribute to team success by supporting colleagues in meeting client needs.
Cultivate and maintain strong relationships with partners and stakeholders.
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.
Educate and assist clients with utilizing digital banking tools and capabilities.

Must-Haves

Fluency in English and French (reading and verbal is required). Testing will be administered to assess language skills.
6+ months of previous call centre or phone-based customer service experience handling a high volume of calls (40+ per day).
Personal flexibility to work shift work, including weekends.
Ability to work on a hybrid schedule (1 day in office per week).
Proven ability to build rapport and maintain client relationships, preferably in the financial or service industry, while working independently and as part of a team.

Soft Skills

Ability to work independently with proven time management, organizational, and problem-solving skills.
Exceptional client service capability and confidence in engaging clients across multiple channels (phone, video, etc.) using a friendly, positive, and professional tone.
Strong digital literacy across smartphones, tablets, laptops, and other devices, with above-average keyboarding, internet navigation, computer navigation, and multitasking skills.
Interest in mobile and digital technologies, with the ability to help clients navigate self-service applications.
Passion for delivering exceptional client experiences and helping clients meet their immediate needs and resolve concerns.

#TEKbank26

Job Type & Location

This is a Contract position based out of Mississauga, ON.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Workplace Type

This is a hybrid position in Mississauga,ON.

À propos de TEKsystems et TEKsystems Global Services

Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.

Ordonnance sur légalité des chances de San Francisco:
Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA):
Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About TEKsystems and TEKsystems Global Services

Apply About employer

More about this job

Responsibilities

Handle high-volume inbound calls and assist clients with everyday banking inquiries, account openings, password resets, and credit card charges. Provide empathetic first-contact resolutions, guide clients through digital banking tools, collaborate with colleagues and partners, and follow compliance and risk controls.

Requirements

Requires fluency in English and French, at least six months of high-volume call center or phone-based customer service experience, and flexibility to work shifts including weekends. Candidates should have strong client service, communication, digital navigation, multitasking, relationship-building, and independent work skills.

Skills

Bilingual English-French Communication
Call Center Customer Service
High-Volume Call Handling
Client Relationship Building
Banking Support
Problem Solving
Empathy
Verbal Communication
Written Communication
Digital Literacy
Computer Navigation
Internet Navigation
Keyboarding
Multitasking
Time Management
Compliance and Risk Management

Visa sponsorship

Not detected in the job text

Keywords

Everyday Banking
Banking Inquiries
Inbound Calls
Call Center
Customer Service
English
French
Account Opening
Password Resets
Credit Card Charges
Digital Banking
Self-Service Applications
Client Relationships
First-Contact Resolution
Compliance
Risk Management
Smartphones
Tablets
Laptops
Internet Navigation
Computer Navigation
Keyboarding
Multitasking
Hybrid Work
Financial Services

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