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This role will be based in Toronto and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week

FSB GROUP LTD.

VIP Personal Lines CSR - RIBO

Concord, ON, Canada

$58,000 to $78,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $58,000 to $78,000 CAD / year
Job type: Full-time
Apply by: Dec 12, 2026
Experience: Min. 1-2 years of experience servicing VIP clientele.
Posting language: English
Posted: Nov 12, 2026

Original job description

If you are a RIBO-licensed Personal Lines Customer Service Representative with expertise in high-net-worth clients for our VIP department, our growing team wants you!!!!

Responsibilities:

Providing exceptional day-to-day customer service to our high-net-worth clients
Maintain professional relationships with Underwriters and clients
Assist and provide support to Producers
Flexible to perform various assigned tasks
Promotes company features and benefits as part of an ongoing portfolio review and cross-selling
Promotes client loyalty through attention to detail and relationship building
Remains current on all company philosophies and procedures

Qualifications:

Currently holds a RIBO license in good standing
Min. 1-2 years of experience servicing VIP clientele.
You have the ability to communicate effectively with clients, both verbally and in writing
You have excellent interpersonal, organizational and time management skills
You have demonstrated your ability to function effectively in a fast-paced multi-faceted environment
You maintain a positive attitude and are a team player
You have strong analytical and decision-making abilities
You demonstrate the ability to adapt to change
You will support the Broker/Producer by being a liaison with the insurance companies and clients as required
You will provide the first point of contact between underwriters to respond to underwriting questions from Brokers or Underwriters,

We offer our employees:

Paid vacation
Paid Personal/sick days
Salary Range $58,000 - $78,000
Reciprocal days
Group Benefits
Growth within the company
Business casual attire
Company events
Community involvement

This position is currently vacant and open to qualified applicants.

AI Disclosure Statement

We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching, and interview scheduling support). All hiring decisions include human review.

Equal Opportunity Statement

FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability.

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More about this job

Responsibilities

Provide day-to-day service to high-net-worth personal lines clients, maintain professional relationships with clients and underwriters, and support producers. Respond to underwriting questions, assist with portfolio reviews and cross-selling, and promote client loyalty through attentive service and relationship building.

Requirements

Applicants must hold a RIBO license in good standing and have at least 1–2 years of experience servicing VIP clientele. They should have strong communication, interpersonal, organizational, time-management, analytical, and decision-making skills, and be adaptable and effective in a fast-paced team environment.

Skills

High-Net-Worth Client Service
Personal Lines Insurance
Customer Service
Client Relationship Building
Underwriter Liaison
Producer Support
Verbal And Written Communication
Interpersonal Skills
Organization
Time Management
Analytical Skills
Decision-Making
Adaptability
Attention To Detail
Cross-Selling
Teamwork

Benefits

Paid Vacation
Paid Personal/Sick Days
Reciprocal Days
Group Benefits
Growth Within The Company
Business Casual Attire
Company Events
Community Involvement

Visa sponsorship

Not detected in the job text

Keywords

RIBO License
Personal Lines Insurance
VIP Department
High-Net-Worth Clients
Customer Service
Underwriters
Producers
Broker Support
Underwriting Questions
Portfolio Review
Cross-Selling
Client Loyalty
Relationship Building
Insurance Companies
Insurance Brokerage
Fast-Paced Environment
Communication
Organization
Time Management
Analytical Skills
Decision-Making
Adaptability
Teamwork

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Work requirements

Jobs in Canada