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Added 1 day ago
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Site Reliability Engineer
Punt
Vancouver, BC
- $120,000 to $170,000 CAD / year
- Full-time
We’re seeking a Senior Site Reliability Engineer to join Production Engineering, the team that help advance our infrastructure, security, reliability, and platform maturity. This is a…
Added 1 day ago
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Senior Forward Deployment Engineer
Luxoft
Mississauga, ON
- Full-time
Forward Deployed Engineers will conduct targeted, hands-on engagements with development teams that are facing challenges with vulnerability remediation, automated testing, legacy…
Added 1 day ago
Middle/Senior Forward Deployed Engineer (Python, AI)
Exadel
Canada
For the Senior Forward Deployed Engineer level, senior-level experience, including technical delivery leadership across multidisciplinary teams or pods.
Added 2 days ago
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Senior Low-Level Control Engineer
Humanoid
Burnaby, BC
- Full-time
We are looking for a Senior Control Engineer to join our Controls Team in Vancouver, focusing on SW control development and integration of robotic actuators and sensors.
Added 3 days ago
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Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take…
Added 3 days ago
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Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
Forward Deployed Engineering is Baseten’s swat team. We’re deeply technical, great with customers and fast, and we make the platform better with everything we learn in the field. FDEs take…
Added 3 days ago
AI
Senior Forward Deployed AI Engineer (Python, Data & GenAI)
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are looking for a senior Forward Deployed Engineer who combines production-grade software engineering, data engineering, AI application development, and client-facing consulting. You…
Added 3 days ago
FT
Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
FDE Times
Toronto, ON
- Full-time
As a Senior Associate – Cyber Security Forward Deployed Engineer , unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will…
Added 3 days ago
Principal AI Architect
Robots and Pencils
Canada
…cloud, data, and AI. This role is ideal for a deeply experienced engineer who owns the hardest architectural challenges, sets technical direction, and serves as the senior technical voice…
Added 3 days ago
MH
Forward Deployed AI Engineer
MaxPeople HR
Mississauga, ON
- Full-time
We are looking to hire a Forward Deployed AI Engineer with a focus on leading technical pre-sales, scoping commercially viable engagements, and building production applications and…
Added 3 days ago
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Senior Full Stack Software Engineer
True Talent Solutions Partners
Canada
- $200,000 to $275,000 USD / year
- Full-time
Collaborate with forward-deployed engineers and AI researchers to prototype and improve product ideas for industrial customers.
Added 4 days ago
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Founding AI Engineer (Forward Deployed)
CGI
Toronto, ON
- Full-time
We are looking for a Founding AI Engineering professional to help build this capability. This is a senior, hands-on role where you will build real AI products and help shape how they are…
Added 4 days ago
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Director of Business Technology
Liteline
Richmond Hill, ON
- Full-time
…a Director of Business Technology to our leadership team, a senior, hands-on role with ownership of technology across the…
Added 5 days ago
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Forward Deployed AI Engineer
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
This is not a consulting role. It is not a project delivery role. It is not a research position. A Forward Deployed AI Engineer is a production engineer who works embedded inside a client's…
Added 5 days ago
A
Forward Deployed AI Engineer - Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
This is not a consulting role. It is not a project delivery role. It is not a research position. A Forward Deployed AI Engineer is a production engineer who works embedded inside a client's…
Added 6 days ago
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Senior Software Development Engineer in Test (SDET), QA - AI Systems
Nexxa.AI
Remote, Canada
- Full-time
- Remote
You’ll work closely with ML engineers, backend engineers, and Forward Deployed Engineers to define what “good” looks like for an agent operating in high-stakes industrial settings, then…
Added 6 days ago
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Forward Deployed Engineer - Akai
Deel
Canada
- Full-time
As a Forward-Deployed Engineer - Akai at Deel, you'll work directly with our customers - a mix of enterprises and mid-market companies - to understand how their operations really work,…
Added 8 days ago
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GTM Engineer, Growth and Marketing Operations
Punt
Vancouver, BC
- $145,000 to $175,000 CAD / year
- Full-time
We are building AI into how Punt markets and grows across our brands. We are hiring a forward-deployed AI engineer - a hands-on builder and operator - to identify where AI workflows can…
Added 8 days ago
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Senior Machine Learning Engineer
ServiceNow
Toronto, ON
- Full-time
Deliver as a forward deployed engineer. Work closely with customers when the work calls for it. Understanding business requirements and product capabilities to help customers get to value…
Added 8 days ago
X
Senior Full Stack Developer
xMentium
Remote, Canada
- Full-time
- Remote
Our ideal candidate could also contribute as a Forward-Deployed Engineer on our Solutions Delivery Team - a small, tactical group that works directly with customers to deploy and integrate…
Added 8 days ago
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Senior Data Scientist
Mphasis
Calgary, AB
- Full-time
You will work as a forward deployed data scientist: embedded with enterprise clients, turning ambiguous business problems into working analytical and AI solutions, and staying with the work…
Added 9 days ago
Program Director
Lightworks
Toronto, ON
Own project resource management function - ensuring the right people are deployed on the right engagements at the right time and working with the Head of Consulting to forecast capacity…
Added 9 days ago
KG
Senior Data AI Engineer – GenAI & Agentic AI
K&K Global Talent Solutions INC.
ON · Ontario, Canada
- Full-time
Position: Forward Deployed Engineer (Python/PySpark + Claude AI + Data & MLOps)
Added 9 days ago
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Program Director
Lightworks
Toronto, ON
- Full-time
Own project resource management function - ensuring the right people are deployed on the right engagements at the right time and working with the Head of Consulting to forecast capacity…
Added 9 days ago
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Forward Deployed Engineer (Toronto)
LumApps
Toronto, ON
- Full-time
As a Forward Deployed Engineer (FDE), you are the "tip of the spear" for our most strategic initiative. You will solve hard technical truths on the ground, accelerating the adoption of our…

Closed listing

FUEGO.io

Merchant Success Manager

NB, Canada
York, NB, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 11, 2026
Posting language: English
Posted: Jun 21, 2026

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Original job description

Archived listing. The details below describe a past opening.

About FUEGO

At FUEGO, we're on a mission to make mobile commerce smarter, faster, and more delightful. Our AI-native mobile commerce platform powers the mobile apps of some of the world's most iconic brands such as True Classic, Dossier, Kitsch, Dolls Kill, Simple Modern, DRMTLGY, gorjana, Rainbow Shops, DIME® Beauty, nuuds, Comfrt, Tuckernuck, BYLT Basics®, Portland Leather Goods, VICI, Plug, Cuts Clothing, Gamer Supps, Bombshell Sportswear, Laura Geller, MUD/WTR, Popflex, MaryRuth's, Caden Lane, The GLD Shop, VRG GRL, Pela Case, The Collagen Co., FARM Rio, PetLabCo. and many more, giving them a mobile shopping experience as unique as their brand.

Over 10 million Americans shop on mobile apps built on FUEGO. Working directly with the founders, you will get a chance to shape how millions of people shop on their phones every day.

The Role

We are hiring our first Merchant Success Manager to own the post-launch relationship with FUEGO's customers. You are the person they call when they have a question, a request, or a problem. You are the person who understands their business well enough to suggest things they have not asked for yet. And you are the person who keeps them on FUEGO year after year.

This is not a generic CSM role. The thing that makes it work, and the thing that separates this seat from a CSM seat at a typical SaaS company, is deep Shopify fluency. Our customers are sophisticated DTC operators running complex Shopify Plus stores. They expect to talk to someone who already knows what a metaobject is, who understands their existing app stack, and who can tell them whether what they want to do is a 30-minute change or a 3-week project before they have to ask an engineer.

You do not write code. You speak Shopify fluently enough that customers trust you, and you know exactly when to pull in our Forward Deployed Design Engineering team to do the technical work.

What You Will Own

The customer relationship, end to end. Every customer in your book is your customer. You know their team, their business, their goals, their roadmap, and the things that frustrate them. You hold the relationship.
Onboarding handoff and early-life success. When a customer's app launches, you are there. You make sure they know how to use FUEGO, you set them up with the right adoption rituals (push cadence, notification segmentation, content updates), and you measure their first 90 days obsessively.
Strategic guidance. You understand mobile commerce well enough to advise customers on how to use FUEGO better. Push strategy, segmentation, app-exclusive offers, loyalty integration, content cadence, conversion levers. You bring playbooks to the table, not just status updates.
Request triage. Customer requests will land in your inbox every day. You scope them, classify them (configuration, integration, custom build, product gap), and route appropriately. The trivial ones you handle yourself. The complex ones you scope with the FDDE team and own the customer side of the conversation through delivery.
Renewal and expansion. You are responsible for retention and growth in your book. You identify expansion opportunities (additional brands, new features, deeper integrations) and partner with the AE team when commercial work is needed.
Quarterly Business Reviews. You run QBRs with your strategic accounts. You bring data, insights, and a point of view. Customers should leave QBRs with clearer thinking about their mobile channel than they walked in with.
Voice of the customer. You are closer to what is working and what is not than anyone else at the company. You surface patterns to the CEO and CTO clearly and frequently. Product roadmap is shaped in part by what you bring back from the field.
Customer advocacy. Case studies, testimonials, conference speaking opportunities, panel placements, reference calls. You build the customers in your book into FUEGO advocates.

Shopify Expertise Required

This is the non-negotiable bar that makes this role different from a generic CSM seat. You do not need to write code. You do need to speak Shopify like you have lived in it for years, because our customers do.

Shopify Plus admin fluency. You can navigate the Shopify admin without thinking. Products, collections, customers, orders, discounts, navigation, themes, apps, settings. You know where things live and how they connect.
Metafields, conceptually deep. You understand what metafields are, how merchants use them to power custom data on products, variants, collections, customers, and orders. You know the difference between merchant-owned and app-owned definitions. You can look at a customer's metafield setup and tell whether it is clean or a mess.
Metaobjects, conceptually deep. You know what metaobjects are, why they exist, and how merchants use them to model reusable structured content (size guides, ingredient lists, lookbooks, custom collections). You understand how metaobjects are referenced from metafields and surfaced in storefronts.
Theme architecture, at a working level. Online Store 2.0, sections, blocks, dynamic sources, app blocks. You do not need to write Liquid, but you can read it well enough to follow what a customer's theme is doing.
Shopify Plus features. You understand what Shopify Functions, Checkout Extensibility, Shopify Flow, B2B, and Markets do, and when a customer is using them. You know enough to ask the right follow-up questions.
Headless awareness. Hydrogen, Oxygen, Next.js headless implementations. You can identify when a customer is running headless and what that means for their mobile app implementation.
The app ecosystem. You know the major apps in our customers' stacks inside and out: Klaviyo, Attentive, Postscript, Recharge, Skio, Stay AI, Yotpo, Okendo, Loop, Smile, LoyaltyLion, Athos Commerce, Rebuy, Gorgias, Rivo and more. You understand what each one does and how it integrates with mobile.
Mobile commerce category fluency. You understand the unique dynamics of the mobile channel: push notification strategy, app store optimization, deep linking, attribution, retention curves, the difference between web and app conversion patterns.

Prior experience at a Shopify Plus agency, a Shopify ecosystem app (Klaviyo, Attentive, Recharge, Yotpo, etc.), Shopify itself, or a Shopify Plus brand in an ecommerce or growth role are all directly qualifying paths.

Who You Are

You show up smiling. Every day. No exceptions. It does not matter how rough yesterday was. Fake it until you feel it. The energy you bring through the door sets the tone for everyone around you. This is non-negotiable.
3 to 6 years in Customer Success, Account Management, Strategic Accounts, or a senior client-facing role at an agency or a Shopify ecosystem company. Strong candidates from in-house ecommerce or growth roles at Shopify Plus brands will also be considered.
You love customers. You get energy from talking to people, understanding their business, and helping them succeed. If customer work drains you, this role will make you miserable.
You think commercially. Retention, expansion, and revenue are not abstract concepts to you. You think about them constantly and your customers know it without you being heavy-handed about it.
You are organized and disciplined. You are managing a book of accounts, dozens of open requests, and multiple QBR cycles in parallel. Your CRM hygiene is not a chore. It is how you operate.
You write well. Customer Slack threads, status emails, scoping docs, executive summaries. Your writing is clear, brief, and brand-appropriate.
You are technically curious. You do not need to be an engineer, but you find the technical side of Shopify genuinely interesting. You ask follow-up questions because you want to know, not because you have to.
You have judgment. You know when to handle something yourself, when to escalate, when to push back on a customer, and when to say yes. Pattern matching from real experience.
You are calm under pressure. Customers will be unhappy sometimes. Things will break. Launches will slip. You hold the room.
You use AI fluently in your work. ChatGPT, Claude, and similar tools are standard equipment for you, not novelties. You use them to draft customer comms, run analysis, prepare for QBRs, and scale your throughput. We expect every person at FUEGO to operate this way, and we expect you to push us on where we can use AI better in our customer motion.

What We Offer

Compensation: $120,000 to $160,000 OTE (approximately 80/20 base/variable split), with variable tied to gross retention, net retention, and expansion.
Health, dental, and vision coverage for employee and dependents.
Recurring shopping stipend to spend inside FUEGO-powered mobile apps. You sell the product better when you use it like a customer.
Gym membership, fully covered, at the location nearest you.
Flexible PTO to recharge when you need it.

FUEGO is an equal opportunity employer. We evaluate candidates on their ability to do the job and their fit with how we work, nothing else.

About employer

More about this job

Responsibilities

The Merchant Success Manager will own the end-to-end customer relationship, ensuring successful onboarding, strategic guidance, and long-term retention for Shopify Plus merchants. They will act as the primary point of contact for requests, manage QBRs, and serve as the voice of the customer to internal product teams.

Requirements

Candidates must possess 3 to 6 years of experience in customer success or account management with deep, fluent knowledge of the Shopify Plus ecosystem. Strong organizational skills, commercial awareness, and the ability to communicate effectively with both technical and non-technical stakeholders are essential.

Skills

Shopify Plus
Customer Success
Account Management
Metafields
Metaobjects
E-commerce
Mobile commerce
Strategic guidance
Relationship management
Data analysis
CRM
Technical curiosity
Communication
Project scoping
AI tools

Benefits

Health coverage
Dental coverage
Vision coverage
Shopping stipend
Gym membership
Flexible PTO

Visa sponsorship

Not detected in the job text

Keywords

Shopify Plus
Merchant Success
Customer Success
Account Management
Mobile Commerce
Metafields
Metaobjects
Online Store 2.0
Liquid
Klaviyo
Attentive
Recharge
Yotpo
Hydrogen
Oxygen
Next.js
CRM
QBR
AI
ChatGPT
Claude
DTC
Retention
Expansion
Push notifications
App store optimization
Shopify Functions
Checkout Extensibility
Shopify Flow
B2B

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