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Added 6 hours ago
H
Developer
HRVST
Remote, Canada
- $65,000 to $80,000 CAD / year
- Full-time
- Remote
Health, dental, and life insurance: We support your mental and physical well-being so you can do your best work and feel good doing it.
Added 10 hours ago
BT
Full-Stack Developer (1-Year Contract)
Baker Tilly Canada
Vancouver, BC
- Contract
…reviews, testing, release management, deployment, and production…
Added 16 hours ago
Y
Desktop Support Engineer
Yochana
Calgary, AB
- Contract
We are seeking a skilled Desktop Support Technician with a specialization in Print and Meeting Room Support to join our IT team. The successful candidate will provide technical support for…
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Manual dexterity required to use desktop computer and peripherals.
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Calgary, AB
Manual dexterity required to use desktop computer and peripherals.
Added 1 day ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Manual dexterity required to use desktop computer and peripherals.
Added 1 day ago
Customer Service Agent - YSB
The Talent Team at Perimeter Aviation
Sudbury, ON · Greater Sudbury, ON
Provide and support optimal levels of customer sales and service by being cognizant of yourself and/or peers with the coordination and scheduling of day-to-day duties/tasks and/or…
Added 1 day ago
YWG Ramp Agent
The Talent Team at Perimeter Aviation
Winnipeg, MB
Manual dexterity required to use desktop computer and telephones
Added 1 day ago
RC
Business Intelligence Consulting Intern - Summer 2027
RSM Canada
Calgary, AB
- Full-time
…responsible for providing the highest level of operational support to RSM clients and the RSM engagement teams serving those clients. The successful candidate must demonstrate willingness…
Added 1 day ago
KG
Principal Hydrogeologist
Kinross Gold Corporation
Toronto, ON
- Full-time
Provide independent support and guidance to sites and corporate project teams on hydrogeological studies and projects, including both desktop studies and field investigation programs.
Added 1 day ago
CO
2026-75 IT Technician I (FT, Permanent)
City of Dawson Creek
Dawson Creek, BC
- Full-time
The City of Dawson Creek invites applications for a full-time IT Technician I to provide end-user support and operational assistance for the City's information technology services. The…
Added 1 day ago
S
Solution Consultant
Sage
Toronto, ON
- Full-time
Support Corporate and Channel Sales Representatives in producing high-quality sales proposals and supporting materials.
Added 1 day ago
IT Application Analyst (WMS)
Canada Cartage Group of Companies
Mississauga, ON
Coordinate support of local printing, desktop and network systems. This will involve working in tandem with vendors or the IT Infrastructure & Security team.
Added 1 day ago
XT
Technicien Réseau/Network Technician
XTL TRANSPORT INC.
Vaudreuil-Dorion, QC
- Full-time
Sauvegarde du réseau et support de l’infrastructure
Added 1 day ago
UO
Technology and Facility Support Specialist, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
Desktop support for staff/instructors at the downtown campus and the English language program at the main campus
Added 1 day ago
VG
Microsoft Level 1 / Level 2 On-Site IT Support Consultant – 2 Days/Week – Calgary, AB
VNEXT Group
Calgary, AB
- Contract
VNEXT Group is looking for a customer-focused Level 1 / Level 2 On-Site IT Support Consultant based in Calgary to provide end-user support in a Microsoft-based business environment at a…
Added 1 day ago
RD
Administrative Assistant
RBC Dominion Securities
Toronto, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 1 day ago
RU
Business Intelligence Consulting Intern - Summer 2027
RSM US LLP
Calgary, AB · Edmonton, AB · Toronto, ON
- Full-time
…responsible for providing the highest level of operational support to RSM clients and the RSM engagement teams serving those clients. The successful candidate must demonstrate willingness…
Added 1 day ago
OK
Service Desk Technician
One Kids Place
North Bay, ON
- Full-time
Windows operating systems and desktop support
Added 1 day ago
F
IT Service Support
Fugro
Mississauga, ON
- Full-time
The IT Service Support serves as the primary onsite IT resource for the Mississauga office and provides high-quality technical support to local and regional users. The role combines service…
Added 1 day ago
MMT Technician III Portage
Simplot
Portage la Prairie, MB
3+ years related experience and/or training in desktop support.
Added 1 day ago
RB
Administrative Assistant
Royal Bank of Canada
Toronto, ON
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 1 day ago
AS
Quality Engineer
AgileGrid Solutions
Canada
- Full-time
…liquid cooling technology for data centers, supercomputers, and desktop computers. Its solutions are designed and manufactured for use by major technology companies around the…
Added 1 day ago
NOC Analyst
Exchange Technology Services Inc.
Winnipeg, MB
…contact for monitoring, incident response, and operational support within the Network Operations Centre. This role is responsible for proactively monitoring customer environments,…
Added 1 day ago
CEA - Academic Affairs Manager (w)
Alma Mater Society of Queen's University Inc.
Kingston, ON
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high…

Fugro

IT Service Support

Mississauga, ON, Canada

Base salary range for this position is $65K to $85K CAD Annual · Full-time

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Job details

Pay: Base salary range for this position is $65K to $85K CAD Annual
Job type: Full-time
Education: High school diploma
Experience: Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

The IT Service Support serves as the primary onsite IT resource for the Mississauga office and provides high-quality technical support to local and regional users. The role combines service desk, desktop support, site IT operations, infrastructure coordination, asset management, and local project responsibilities. The position works independently to maintain reliable technology services while collaborating with regional and global IT teams and following corporate IT, security, and operational standards.

Base salary range for this position is $65K to $85K CAD Annual

This job posting is for an existing opening in our Mississauga office.

Job Responsibilities

Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
Serve as the primary point of contact for IT incidents and service requests within the Mississauga office as well as regional IT services.
Provide Level 1 and Level 2 onsite and remote support for laptops, desktops, software, Microsoft 365, mobile devices, printers, conference room technology, and approved business applications.
Monitor the health of site technology and provide hands-on support for workstations, network connectivity, wireless access points, switches, communications systems, and local technology equipment.
Act as the local IT focal point and coordinate day-to-day technology support for the Mississauga site.
Collaborate with regional and global infrastructure, security, applications, and other specialist teams to troubleshoot issues and support upgrades, implementations, and maintenance activities.
Coordinate local support for office moves, expansions, conference room upgrades, network changes, and other site technology improvements.
Escalate service risks, recurring issues, and infrastructure concerns proactively.
Investigate, diagnose, resolve, document, and appropriately escalate incidents and service requests in accordance with established service levels and support procedures.
Keep tickets accurate and current, communicate progress clearly, and maintain ownership through resolution.
Assist and train end users in person and remotely while consistently providing professional customer service.
Maintain accurate IT asset and inventory records, including equipment assignments, stock levels, deployments, replacements, returns, and approved disposal activities.
Maintain an appropriate local stock of approved equipment and peripherals and support periodic asset audits.
Assist with software deployment, configuration, upgrades, license tracking, renewals, and compliance with licensing agreements.
Coordinate approved equipment and service requirements with vendors, procurement, office management, and facilities.
Support new-hire onboarding, employee transfers, and offboarding activities, including account, device, access, and equipment requirements.
Administer Microsoft 365 and approved user access requests in accordance with identity, security, and authorization procedures.
Provide end-to-end support for corporate mobile devices and approved endpoint management processes.
Act as the IT focal point for small local projects and contribute to regional and global IT initiatives.
Create and maintain local procedures, technical documentation, support instructions, and knowledge articles.
Identify opportunities to improve service delivery, standardize processes, reduce recurring incidents, and improve the end-user experience.
Participate in IT governance, compliance, security, and audit activities as required.
Incidents and requests are handled accurately, professionally, and within established service targets.
Users receive responsive support and clear communication throughout the support process.
Site technology remains reliable, secure, and properly supported.
Asset, inventory, software, and account records remain accurate and current.
Onboarding, transfers, offboarding, and local technology projects are completed in a timely and coordinated manner.
Documentation, standardization, and continual improvement activities strengthen overall service delivery.
Ensure accordance to company standards, industry standards, QHSSE policy and local regulations.

Job Requirements

Legally authorized to work in Canada, without restrictions.
A High School diploma is required.
Possess a degree in Computer Science, Informatics, Computer Engineering, or a related field is highly preferred.
Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Demonstrated experience serving as a primary onsite IT resource or independently supporting a small to medium-sized office.
Strong working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Active Directory or Microsoft Entra ID, desktop and laptop hardware, mobile devices, printers, and standard collaboration technology.
Practical knowledge of networking concepts, including TCP/IP, wired and wireless connectivity, switches, and access points.
Experience using an enterprise ticketing system and working within ITIL-aligned incident, request, change, and asset management processes.
Experience supporting user onboarding, transfers, offboarding, access administration, software deployment, and IT asset lifecycle activities.
Strong troubleshooting, organization, documentation, customer service, and communication skills.
Ability to prioritize competing demands, work independently, coordinate vendors, and collaborate effectively with regional and global teams.
ITIL Foundation, Microsoft, networking, or endpoint management certifications are considered an asset.
Ability to provide occasional after-hours support and travel within Canada when business needs require it.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

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More about this job

Responsibilities

The IT Service Support acts as the primary onsite resource for the Mississauga office, providing Level 1 and Level 2 technical support for hardware, software, and infrastructure. The role involves collaborating with global teams to maintain technology standards, manage IT assets, and support office projects and user onboarding.

Requirements

Candidates must have at least 7 years of experience in IT support roles and possess a high school diploma, with a degree in a computer-related field preferred. Strong technical proficiency in Windows, Microsoft 365, networking, and ITIL-aligned processes is required, along with the ability to work independently.

Skills

Desktop support
Service desk
Infrastructure support
Microsoft 365
Windows 10/11
Active Directory
Microsoft Entra ID
Networking
TCP/IP
Hardware troubleshooting
Asset management
ITIL
Customer service
Technical documentation
Vendor coordination

Benefits

Career growth opportunities
On-the-job learning
LinkedIn Learning access
Business and technical training

Visa sponsorship

Not detected in the job text

Keywords

IT Service Support
Desktop Support
Infrastructure
Microsoft 365
Windows 10
Windows 11
Active Directory
Microsoft Entra ID
TCP/IP
Networking
ITIL
Asset Management
Hardware
Software Deployment
Endpoint Management
Technical Support
Incident Management
Service Desk
Onboarding
Vendor Management
Documentation
Collaboration
Troubleshooting
Security
Compliance

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