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Added 14 hours ago
FH
Analyst, Business Systems
Fraser Health
Surrey, BC
- Full-time
Collaborate with diverse stakeholders including clinicians, Health Informatics teams, technical specialists, vendors, and project teams to support system enhancements and healthcare…
Added 1 day ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
Surrey, BC
- Temporary
The Lead provides strategic and clinical leadership to clinical planning consistent with the vision and goals of the MEDITECH Expanse (M* Expanse) Program which supports Fraser Health's…
Added 1 day ago
FH
Lead, Health Informatics
Fraser Health
Surrey, BC
- Full-time
Fraser Health Authority is seeking a Lead, Health Informatics to join our Clinical Informatics and Digital Health team. This role provides leadership across health informatics initiatives…
Added 1 day ago
FH
Lead, Clinical Engagement, Meditech Expanse Project
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
The Lead provides strategic and clinical leadership to clinical planning consistent with the vision and goals of the MEDITECH Expanse (M* Expanse) Program which supports Fraser Health's…
Added 1 day ago
F
IT Service Support
Fugro
Mississauga, ON
- Full-time
Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or…
Added 1 day ago
HR
Senior Business Analyst
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability…
Added 1 day ago
SC
Assistant(e)-chef(fe) de laboratoire - Assistant Chief Technologist
Shriners Children's
Montreal, QC · Quebec, QC · Shriners Children's - Quebec
- Full-time
Added 1 day ago
FH
Learning Facilitator/Instructor (Nursing)
Fraser Health
Surrey, BC
- Full-time
…adoption of Clinical Information Systems (CIS) and digital health tools across Fraser Health. In this role, you will provide education, facilitation, and coaching to clinical and…
Added 2 days ago
FH
Learning Facilitator/Instructor (Nursing)
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Full-time
…adoption of Clinical Information Systems (CIS) and digital health tools across Fraser Health. In this role, you will provide education, facilitation, and coaching to clinical and…
Added 2 days ago
MG
System Application Specialist - Clinical Informatics
Michael Garron Hospital
Toronto, ON
- Full-time
Master’s degree in Health Informatics, Information Systems, or related fields (preferred)
Added 2 days ago
HD
Health Informatics Analyst
Hotel Dieu Shaver Health and Rehabilitation Centre
St. Catharines, ON
- Full-time
Reporting to the Director of Health Informatics & Patient Relations, the Health Informatics Analyst will play a critical role in the maintenance and optimization of the Hospital Information…
Added 2 days ago
A
Delivery Lead IM – Redevelopment / IM Delivery Manager
Akkodis
Vancouver, BC
- Contract
Position: Delivery Lead IM – Redevelopment / IM Delivery Manager
Added 2 days ago
P
Senior Customer Project Manager (Mississauga, ON)
Philips
Mississauga, ON
- Full-time
…and trusted advisor following project completion. You will lead technical health and operational reviews, advocate for the customer, and advise on optimization, upgrades, lifecycle…
Added 3 days ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Epidemiology, data science, health informatics, biostatistics, mathematics or a closely related field.
Added 3 days ago
H
Provincial Clinical Manager, Nurse Practitioner Services
HealthCareersInSask.ca
Regina, SK
- Full-time
Strong computer and health informatics skills.
Added 3 days ago
FH
Lead, Health Informatics
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
We are hiring a Full Time Lead, Health Informatics to join our team in Surrey, B.C.
Added 3 days ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Epidemiology, data science, health informatics, biostatistics, mathematics or a closely related field.
Added 3 days ago
Decision Support Analyst II (Hybrid)
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Bachelor’s Degree in a related discipline (Computer Science, Health Informatics, Health Administration, Business, Economics, Health Sciences or Engineering) from…
Added 3 days ago
Decision Support Analyst II (Hybrid)
Health Sciences North
Sudbury, ON
Minimum of a three (3) year Bachelor’s Degree in a related discipline (Computer Science, Health Informatics, Health Administration, Business, Economics, Health Sciences or Engineering) from…
Added 3 days ago
RV
Principal Trainer
Royal Victoria Regional Health Centre
Barrie, ON
- Full-time
For over 20 years, Collingwood General & Marine Hospital (CGMH), Georgian Bay General Hospital (GBGH), Headwaters Health Care Centre (HHCC) and Royal Victoria Regional Health Centre (RVH)…
Added 4 days ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Field of study: Epidemiology, data science, health informatics, biostatistics, mathematics or a closely related field.
Added 4 days ago
RH
Manager of Clinical Informatics - (Must be an RN/RPN
Responsive Health Management
Leamington, ON
- Full-time
The Manager of Clinical Informatics reports to the Director of Care and manages the information technology and compliance related to resident care through coordinating the interRAI LTCF…
Added 4 days ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
Clinical Informatics transforms health care by designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance…
Added 4 days ago
S
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Vancouver, BC
- Full-time
Clinical Informatics transforms health care by designing, implementing, and evaluating information and communication systems to improve patient care, enhance access to care, advance…
Added 4 days ago
NH
LEAD, VIRTUAL HEALTH, ACUTE CARE TOWER
Northern Health - BC
Prince George, BC
- Part-time
…operationalization of virtually enabled care and services, with virtual health technologies for the UHNBC Acute Care Tower project. The Lead will implement hybrid in-person/virtual and…

Fugro

IT Service Support

Mississauga, ON, Canada

Base salary range for this position is $65K to $85K CAD Annual · Full-time

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Job details

Pay: Base salary range for this position is $65K to $85K CAD Annual
Job type: Full-time
Education: High school diploma
Experience: Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

The IT Service Support serves as the primary onsite IT resource for the Mississauga office and provides high-quality technical support to local and regional users. The role combines service desk, desktop support, site IT operations, infrastructure coordination, asset management, and local project responsibilities. The position works independently to maintain reliable technology services while collaborating with regional and global IT teams and following corporate IT, security, and operational standards.

Base salary range for this position is $65K to $85K CAD Annual

This job posting is for an existing opening in our Mississauga office.

Job Responsibilities

Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
Serve as the primary point of contact for IT incidents and service requests within the Mississauga office as well as regional IT services.
Provide Level 1 and Level 2 onsite and remote support for laptops, desktops, software, Microsoft 365, mobile devices, printers, conference room technology, and approved business applications.
Monitor the health of site technology and provide hands-on support for workstations, network connectivity, wireless access points, switches, communications systems, and local technology equipment.
Act as the local IT focal point and coordinate day-to-day technology support for the Mississauga site.
Collaborate with regional and global infrastructure, security, applications, and other specialist teams to troubleshoot issues and support upgrades, implementations, and maintenance activities.
Coordinate local support for office moves, expansions, conference room upgrades, network changes, and other site technology improvements.
Escalate service risks, recurring issues, and infrastructure concerns proactively.
Investigate, diagnose, resolve, document, and appropriately escalate incidents and service requests in accordance with established service levels and support procedures.
Keep tickets accurate and current, communicate progress clearly, and maintain ownership through resolution.
Assist and train end users in person and remotely while consistently providing professional customer service.
Maintain accurate IT asset and inventory records, including equipment assignments, stock levels, deployments, replacements, returns, and approved disposal activities.
Maintain an appropriate local stock of approved equipment and peripherals and support periodic asset audits.
Assist with software deployment, configuration, upgrades, license tracking, renewals, and compliance with licensing agreements.
Coordinate approved equipment and service requirements with vendors, procurement, office management, and facilities.
Support new-hire onboarding, employee transfers, and offboarding activities, including account, device, access, and equipment requirements.
Administer Microsoft 365 and approved user access requests in accordance with identity, security, and authorization procedures.
Provide end-to-end support for corporate mobile devices and approved endpoint management processes.
Act as the IT focal point for small local projects and contribute to regional and global IT initiatives.
Create and maintain local procedures, technical documentation, support instructions, and knowledge articles.
Identify opportunities to improve service delivery, standardize processes, reduce recurring incidents, and improve the end-user experience.
Participate in IT governance, compliance, security, and audit activities as required.
Incidents and requests are handled accurately, professionally, and within established service targets.
Users receive responsive support and clear communication throughout the support process.
Site technology remains reliable, secure, and properly supported.
Asset, inventory, software, and account records remain accurate and current.
Onboarding, transfers, offboarding, and local technology projects are completed in a timely and coordinated manner.
Documentation, standardization, and continual improvement activities strengthen overall service delivery.
Ensure accordance to company standards, industry standards, QHSSE policy and local regulations.

Job Requirements

Legally authorized to work in Canada, without restrictions.
A High School diploma is required.
Possess a degree in Computer Science, Informatics, Computer Engineering, or a related field is highly preferred.
Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Demonstrated experience serving as a primary onsite IT resource or independently supporting a small to medium-sized office.
Strong working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Active Directory or Microsoft Entra ID, desktop and laptop hardware, mobile devices, printers, and standard collaboration technology.
Practical knowledge of networking concepts, including TCP/IP, wired and wireless connectivity, switches, and access points.
Experience using an enterprise ticketing system and working within ITIL-aligned incident, request, change, and asset management processes.
Experience supporting user onboarding, transfers, offboarding, access administration, software deployment, and IT asset lifecycle activities.
Strong troubleshooting, organization, documentation, customer service, and communication skills.
Ability to prioritize competing demands, work independently, coordinate vendors, and collaborate effectively with regional and global teams.
ITIL Foundation, Microsoft, networking, or endpoint management certifications are considered an asset.
Ability to provide occasional after-hours support and travel within Canada when business needs require it.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

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More about this job

Responsibilities

The IT Service Support acts as the primary onsite resource for the Mississauga office, providing Level 1 and Level 2 technical support for hardware, software, and infrastructure. The role involves collaborating with global teams to maintain technology standards, manage IT assets, and support office projects and user onboarding.

Requirements

Candidates must have at least 7 years of experience in IT support roles and possess a high school diploma, with a degree in a computer-related field preferred. Strong technical proficiency in Windows, Microsoft 365, networking, and ITIL-aligned processes is required, along with the ability to work independently.

Skills

Desktop support
Service desk
Infrastructure support
Microsoft 365
Windows 10/11
Active Directory
Microsoft Entra ID
Networking
TCP/IP
Hardware troubleshooting
Asset management
ITIL
Customer service
Technical documentation
Vendor coordination

Benefits

Career growth opportunities
On-the-job learning
LinkedIn Learning access
Business and technical training

Visa sponsorship

Not detected in the job text

Keywords

IT Service Support
Desktop Support
Infrastructure
Microsoft 365
Windows 10
Windows 11
Active Directory
Microsoft Entra ID
TCP/IP
Networking
ITIL
Asset Management
Hardware
Software Deployment
Endpoint Management
Technical Support
Incident Management
Service Desk
Onboarding
Vendor Management
Documentation
Collaboration
Troubleshooting
Security
Compliance

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