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Added 33 mins ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Corrections Systems Portfolio requires a temporary Systems Testing and QA Specialist to support the delivery, maintenance, and product management lifecycle of enhancements to the…
Added 3 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 8 hours ago
KG
Fleet Operations Specialist
KUTHALA GROUP
Brampton, ON
- Full-time
Role Description The Fleet Operations Specialist is a full-time, on-site role based in Brampton, ON. This position is responsible for coordinating daily fleet activities, including vehicle…
Added 10 hours ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Corrections Systems Portfolio requires a temporary Systems Testing and QA Specialist to support the delivery, maintenance, and product management lifecycle of enhancements to the…
Added 13 hours ago
BT
Cloud Accountant
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Assisting with clean-up projects, file maintenance, and process documentation
Added 14 hours ago
Payroll Specialist
Tigercat | MacDonald Steel
Cambridge, ON
Reporting to the Vice President of Finance, the Payroll Specialist is responsible for the accurate, timely, and compliant administration of payroll for more than 2,000 employees across…
Added 19 hours ago
K
People and Culture Specialist
KFC
Vaughan, ON
- Full-time
The People & Culture Specialist plays a key role in delivering a consistent, positive, and engaging employee experience across KFC Canada’s Restaurant Support Centre. As the operational…
Added 23 hours ago
VR
Regional Lead, Regulatory and Air
Vertex Resource Group Ltd.
Sarnia, ON
- Full-time
…regulatory approval, through the construction, operation and maintenance phases, to conclusion and environmental cleanup, Vertex offers a diverse range of services throughout the life cycle…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Corrections Systems Portfolio requires a temporary Systems Testing and QA Specialist to support the delivery, maintenance, and product management lifecycle of enhancements to the…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Corrections Systems Portfolio requires a temporary Systems Testing and QA Specialist to support the delivery, maintenance, and product management lifecycle of enhancements to the…
Added 1 day ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The Corrections Systems Portfolio requires a temporary Systems Testing and QA Specialist to support the delivery, maintenance, and product management lifecycle of enhancements to the…
Added 1 day ago
TG
Accounting Specialist I
The Global Institute for Health and Human Rights
Alameda, SK
- Full-time
Incumbents in the class of Accounting Specialist I are in a specialized, accounting class. This class is distinguished from incumbents in the class of Account Clerk II in that the former…
Added 1 day ago
AC
Process Control Specialist
apetito Canada
Orleans, ON
- Full-time
The Process Control Specialist will support apetito's Value Engineering & Process Optimization program within Product Development. The role will improve the performance, consistency and…
Added 1 day ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Reporting to the a Integrated Director Laboratory Services, is responsible for the implementation, maintenance and improvement of the quality management system and Hospital Point of Care…
Added 1 day ago
SF
Quality Assurance Specialist - 12 Month Contract
Sunrise Farms
Cloverdale, BC
- Contract
…assurance strategies and programs in all aspects of the production…
Added 1 day ago
MN
26-137 - Procurement Specialist
Metis Nation British Columbia
Surrey, BC
- Full-time
The Procurement Specialist owns the development and implementation of procurement process improvements, templates, tools, and SOPs, and leads MNBC’s revenue- and savings-generating…
Added 1 day ago
MN
26-137 - Procurement Specialist
Métis Nation British Columbia
Surrey, BC
- Full-time
The Procurement Specialist owns the development and implementation of procurement process improvements, templates, tools, and SOPs, and leads MNBC’s revenue- and savings-generating…
Added 1 day ago
BH
Warehouse & Yards Materials Specialist
Baker Hughes
Leduc, AB
- Full-time
As a Warehouse & Yards Materials Specialist, you will help support the physical and digital movements inventory of our innovative, unique products. You will be part of the team shipping and…
Added 1 day ago
TC
Regulatory Information Management (RIM) Specialist
Tata Consultancy Services
ON · Ontario, Canada
- $55,000 to $60,000 CAD / year
- Full-time
Participate in process improvement initiatives, system enhancements, testing, validation, and user acceptance activities related to Veeva RIM.
Added 1 day ago
LD
Senior Digital Production Specialist
Loblaw Digital
Toronto, ON
- Full-time
Work directly with stakeholders on collecting briefs, supporting materials, tickets and administrative maintenance required for a clear and concise creative kickoff
Added 1 day ago
A
Quality Assurance Specialist
Agropur
Truro, NS
- Full-time
The Quality Assurance Specialist is responsible for overseeing and the execution of quality assurance and food safety programs at the plant level. This role ensures that all production…
Added 1 day ago
F
IT Service Support
Fugro
Mississauga, ON
- Full-time
Collaborate with regional and global infrastructure, security, applications, and other specialist teams to troubleshoot issues and support upgrades, implementations, and maintenance…
Added 1 day ago
D
Program Delivery & Experience Specialist, Boardroom Program (11 months Secondment)
Deloitte
Toronto, ON
- Full-time
The Program Delivery & Experience Specialist, Boardroom Program will be responsible for providing strong administrative and operational support for programs within the Boardroom Program…
Added 1 day ago
Accounts Receivable Specialist
Alterra Mountain Company
Kelowna, BC
In the last 35 years, we've grown into one of the world's leading helicopter maintenance, repair, overhaul, and manufacturing organizations - trusted across the globe. Today, we are an…
Added 1 day ago
Regional Lead, Regulatory and Air
Vertex Resource Group
Sarnia, ON
…regulatory approval, through the construction, operation and maintenance phases, to conclusion and environmental cleanup, Vertex offers a diverse range of services throughout the life cycle…

Fugro

IT Service Support

Mississauga, ON, Canada

Base salary range for this position is $65K to $85K CAD Annual · Full-time

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Job details

Pay: Base salary range for this position is $65K to $85K CAD Annual
Job type: Full-time
Education: High school diploma
Experience: Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Posting language: English
Posted: Oct 23, 2026

Original job description

Job Description

The IT Service Support serves as the primary onsite IT resource for the Mississauga office and provides high-quality technical support to local and regional users. The role combines service desk, desktop support, site IT operations, infrastructure coordination, asset management, and local project responsibilities. The position works independently to maintain reliable technology services while collaborating with regional and global IT teams and following corporate IT, security, and operational standards.

Base salary range for this position is $65K to $85K CAD Annual

This job posting is for an existing opening in our Mississauga office.

Job Responsibilities

Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
Serve as the primary point of contact for IT incidents and service requests within the Mississauga office as well as regional IT services.
Provide Level 1 and Level 2 onsite and remote support for laptops, desktops, software, Microsoft 365, mobile devices, printers, conference room technology, and approved business applications.
Monitor the health of site technology and provide hands-on support for workstations, network connectivity, wireless access points, switches, communications systems, and local technology equipment.
Act as the local IT focal point and coordinate day-to-day technology support for the Mississauga site.
Collaborate with regional and global infrastructure, security, applications, and other specialist teams to troubleshoot issues and support upgrades, implementations, and maintenance activities.
Coordinate local support for office moves, expansions, conference room upgrades, network changes, and other site technology improvements.
Escalate service risks, recurring issues, and infrastructure concerns proactively.
Investigate, diagnose, resolve, document, and appropriately escalate incidents and service requests in accordance with established service levels and support procedures.
Keep tickets accurate and current, communicate progress clearly, and maintain ownership through resolution.
Assist and train end users in person and remotely while consistently providing professional customer service.
Maintain accurate IT asset and inventory records, including equipment assignments, stock levels, deployments, replacements, returns, and approved disposal activities.
Maintain an appropriate local stock of approved equipment and peripherals and support periodic asset audits.
Assist with software deployment, configuration, upgrades, license tracking, renewals, and compliance with licensing agreements.
Coordinate approved equipment and service requirements with vendors, procurement, office management, and facilities.
Support new-hire onboarding, employee transfers, and offboarding activities, including account, device, access, and equipment requirements.
Administer Microsoft 365 and approved user access requests in accordance with identity, security, and authorization procedures.
Provide end-to-end support for corporate mobile devices and approved endpoint management processes.
Act as the IT focal point for small local projects and contribute to regional and global IT initiatives.
Create and maintain local procedures, technical documentation, support instructions, and knowledge articles.
Identify opportunities to improve service delivery, standardize processes, reduce recurring incidents, and improve the end-user experience.
Participate in IT governance, compliance, security, and audit activities as required.
Incidents and requests are handled accurately, professionally, and within established service targets.
Users receive responsive support and clear communication throughout the support process.
Site technology remains reliable, secure, and properly supported.
Asset, inventory, software, and account records remain accurate and current.
Onboarding, transfers, offboarding, and local technology projects are completed in a timely and coordinated manner.
Documentation, standardization, and continual improvement activities strengthen overall service delivery.
Ensure accordance to company standards, industry standards, QHSSE policy and local regulations.

Job Requirements

Legally authorized to work in Canada, without restrictions.
A High School diploma is required.
Possess a degree in Computer Science, Informatics, Computer Engineering, or a related field is highly preferred.
Have 7 years or more of experience in IT service desk, desktop support, site support, or infrastructure support roles.
Demonstrated experience serving as a primary onsite IT resource or independently supporting a small to medium-sized office.
Strong working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Active Directory or Microsoft Entra ID, desktop and laptop hardware, mobile devices, printers, and standard collaboration technology.
Practical knowledge of networking concepts, including TCP/IP, wired and wireless connectivity, switches, and access points.
Experience using an enterprise ticketing system and working within ITIL-aligned incident, request, change, and asset management processes.
Experience supporting user onboarding, transfers, offboarding, access administration, software deployment, and IT asset lifecycle activities.
Strong troubleshooting, organization, documentation, customer service, and communication skills.
Ability to prioritize competing demands, work independently, coordinate vendors, and collaborate effectively with regional and global teams.
ITIL Foundation, Microsoft, networking, or endpoint management certifications are considered an asset.
Ability to provide occasional after-hours support and travel within Canada when business needs require it.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

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More about this job

Responsibilities

The IT Service Support acts as the primary onsite resource for the Mississauga office, providing Level 1 and Level 2 technical support for hardware, software, and infrastructure. The role involves collaborating with global teams to maintain technology standards, manage IT assets, and support office projects and user onboarding.

Requirements

Candidates must have at least 7 years of experience in IT support roles and possess a high school diploma, with a degree in a computer-related field preferred. Strong technical proficiency in Windows, Microsoft 365, networking, and ITIL-aligned processes is required, along with the ability to work independently.

Skills

Desktop support
Service desk
Infrastructure support
Microsoft 365
Windows 10/11
Active Directory
Microsoft Entra ID
Networking
TCP/IP
Hardware troubleshooting
Asset management
ITIL
Customer service
Technical documentation
Vendor coordination

Benefits

Career growth opportunities
On-the-job learning
LinkedIn Learning access
Business and technical training

Visa sponsorship

Not detected in the job text

Keywords

IT Service Support
Desktop Support
Infrastructure
Microsoft 365
Windows 10
Windows 11
Active Directory
Microsoft Entra ID
TCP/IP
Networking
ITIL
Asset Management
Hardware
Software Deployment
Endpoint Management
Technical Support
Incident Management
Service Desk
Onboarding
Vendor Management
Documentation
Collaboration
Troubleshooting
Security
Compliance

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