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Fundica

Customer Success Coordinator

1117 Sainte-Catherine Ouest, Montreal, QC, H3B 1H9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 21, 2026

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Original job description

Company Description

Fundica is an award winning, AI-powered funding workflow platform licensed to financial institutions, governments, and advisors across North America. Using Fundica, these organizations help businesses easily identify and apply for the most relevant funding while making these organizations next generation, one-stop funding destinations.

Job Description

We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients. You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth.

You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early.

Program eligibility

This position is funded through the Youth Employment Program. To be eligible, you must be:

A post-secondary graduate

Under 30 years old

A Canadian citizen or permanent resident

A first-time participant in the Youth Employment Program

What you will do

Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear
Flag growth and upsell opportunities to the sales team
Work with sales, marketing, and product to improve retention across the customer journey
Log client activity, follow-ups, and leads in our CRM
Support product demos and presentations led by the business development team
Help research and attend industry events and webinars

Qualifications

Post-secondary degree or diploma with a strong grasp of technology
Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
Bilingual, with strong oral and written communication
Interest in sales and business development, with an entrepreneurial streak
Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

Additional Information

What's in it for you?

Work from our downtown office in Montreal (Peel Metro)
Join an enthusiastic and dynamic team in a fast-paced learning environment
Meet influencers in the tech community and expand your personal network
Competitive compensation, including stock options
Monthly team events
Enjoy a kitchen stocked with healthy snacks and beverages

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. We thank you for your interest and unfortunately will only be able to contact those candidates selected for interviews.

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More about this job

Responsibilities

You will manage the day-to-day relationships with clients, including onboarding, training, and driving long-term customer satisfaction and retention. Additionally, you will collaborate with internal teams to identify growth opportunities and document client needs within the CRM.

Requirements

Candidates must hold a post-secondary degree or diploma and have up to 2 years of experience in customer-facing roles. Proficiency in both English and French is required, along with an entrepreneurial mindset and strong technological aptitude.

Skills

Customer success
Onboarding
Training
Relationship management
Sales
Business development
CRM
Communication
Presentation skills
Technology proficiency
Problem solving
Time management

Benefits

Stock options
Healthy snacks and beverages
Team events

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Onboarding
CRM
Sales
Business Development
Funding Platform
AI-powered
Client Relations
Retention
Upselling
Product Demos
Technology
Bilingual
Entrepreneurial
Montreal
Youth Employment Program

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