Customer Service Rep - Laser City

We are looking for fun, friendly and outgoing people to join our Customer Service team in Edmonton!

What does a Customer Service Team Member do?

• Answer incoming phone calls and return voicemails

• Reach out by phone to our past customers to book them in again

• Respond to email inquiries

• Collect payments over the phone and online

• Respond in real time to online chats (yes - a real human answers those!)

• Other tasks as needed

We are currently looking for folks with:

• Tuesday afternoon availability (starting at 3pm or earlier)

• 1 other weekday

• Saturday/Sunday

General Requirements

• 18 years or older

• Genuine empathy for others, with a desire to understand and help

• Very organized and doesn't let things "slip through"

• Excellent computer and internet skills

• Happy, friendly and outgoing, with a positive "can-do" attitude

• Flexible and adaptable

• Excellent communication skills (written and verbal)

Must Have Experience

• Phone Experience

  • Are you pumped to pick up the phone and help customers? Are comfortable starting conversations and asking questions? Great - Our customers are here to have fun, so it’s usually a fun and happy call But, this can’t be your first job answering phones

• Previous Customer Service Experience

  • Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers make happy memories with us

• Experience working in an office + sitting at a desk

  • This job is all office work, so sitting at a desk for your full shift has to be a-okay with you.

• Closing that sale

  • We aren’t pushy about sales, but we are a business. The candidate for this role needs to be able to upsell, close the sale, and ask for the booking. A tiny bit of a competitive spirit will work well.

Please fill in the application form questions so we can get to know you! This is a very communication-heavy role, so if you send us an AI written response that you send to everyone else, well, that probably won't look good. Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc). Tell us why you'd be awesome at this job!

Also, tell us if you're a dog or cat person (this is to see who reads everything....)!

We genuinely look forward to hearing from you!