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Added 10 days ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Director, Compliance supports the execution and enhancement of the Asset Management Compliance Program through operational oversight, regulatory program administration, project…
Added 10 days ago
C
VIP BOH SUPERVISOR
Cineplex
Markham, ON · CPX Markham and VIP
- Part-time
…could include opening and closing the building as the sole Manager on duty. The VIP BOH Supervisor primarily focuses on the back of house areas, in a quick service restaurant style kitchen,…
Added 10 days ago
UH
Clinical Study and Regulatory Specialist I
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 10 days ago
Product Manager
Scotiabank
Toronto, ON
…day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct…
Added 10 days ago
C
Senior Audit Manager, Wealth Management
CIBC
Toronto, ON
- Full-time
Audit Planning and Execution - While you will contribute to developing the division’s risk- based annual audit plan, your main focus will be planning and managing the execution of audits of…
Added 10 days ago
MU
Senior Functional Business Analyst
McGill University
Sherbrooke, QC
- Full-time
The Senior Functional Business Analyst will be fully dedicated to the University's ERP Modernization Program, with a focus on the Student Information Systems (SIS) project. This…
Added 10 days ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON · AJ Billes Distribution Centre [AJBDC]
- Full-time
Define decision rights, forums, reporting cadence, stage gates, approvals, assurance activities, and audit-ready project records. Prepare concise, decision-ready leadership materials.
Added 10 days ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 10 days ago
CT
Project Manager, Supply Chain Automation and Asset Management
Canadian Tire Corporation
Brampton, ON
- Full-time
Define decision rights, forums, reporting cadence, stage gates, approvals, assurance activities, and audit-ready project records. Prepare concise, decision-ready leadership materials.
Added 10 days ago
CC
Coffee Quality & Innovation Manager
Canterbury Coffee
Richmond, BC
- $88,000 to $110,000 CAD / year
- Full-time
…reaches the cup. We are looking for a Coffee Quality & Innovation Manager who brings together a passion for exceptional coffee with strong expertise in sensory evaluation, food safety,…
Added 10 days ago
J&
EH&S Manager
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
Johnson & Johnson is recruiting for a Manager, EH&S to be located in Markham, Ontario.
Added 10 days ago
GD
Senior Manager Network Infrastructure
Groupe Dynamite, Inc Garage
Mont-Royal, QC · Ville Mont-Royal, Quebec
- Full-time
The Senior Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s network infrastructure.
Added 10 days ago
M
Assistant Housekeeping Manager (Maternity Leave Contract: 12-months)
Marriott
Calgary, AB
- Full-time
Understands night audit procedures and being able to comprehend and utilize reports as necessary.
Added 10 days ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 10 days ago
FS
Program Manager
Futran Solutions
Canada
- Contract
The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination,…
Added 10 days ago
J&
EH&S Manager
Johnson & Johnson MedTech
Markham, ON
- Full-time
Johnson & Johnson is recruiting for a Manager, EH&S to be located in Markham, Ontario.
Added 10 days ago
GD
Senior Manager Network Infrastructure
Groupe Dynamite
Mont-Royal, QC
- Full-time
The Senior Manager’s role is to plan, organize, and manage staff and overall operations to ensure the stable operation of the organization’s network infrastructure.
Added 10 days ago
Lead, SAP Functional Solutions (Utility Metering & Customer Technology)
Liberty Utilities
Oakville, ON
…expert and trusted advisor, providing functional expertise and operational support across SAP-enabled business processes. The role is responsible for requirements clarification, business…
Added 10 days ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 10 days ago
O
Senior Manager, Data & AI Technology
OLG
Sault Ste. Marie, ON · Toronto, ON · Foster Drive Office
- Full-time
Support budgeting, forecasting, software license optimization, workforce planning, and resource allocation to make effective use of technology investments and operational resources.
Added 10 days ago
R
Senior Security Analyst
Rates.ca
Toronto, ON
- Full-time
Rates.ca operates high-traffic, regulated financial and insurance platforms where security, data protection and operational resilience are core business requirements. We are building out…
Added 10 days ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
The Marketing Manager provides overall leadership, strategic direction and operational accountability for the Spirit of Math Marketing Department. The role translates organizational growth…
Added 11 days ago
T
Full-Stack Architect
TD
Toronto, ON
- Full-time
Meaningful work is fueled by meaningful performance and career development conversations with your manager.
Added 11 days ago
M
Workday Solutions Delivery Manager
McKesson
Mississauga, ON
- Full-time
The Workday Solutions Delivery Manager is accountable end to end for Workday solution delivery, resource management, and operational performance within the HCM Technology portfolio. The…
Added 11 days ago
CG
Sanitation Supervisor
C.H. Guenther & Son
Calgary, AB
- Full-time
…company. This position is responsible for working with the QA Manager and the quality staff on key programs such as third party audits, regulatory audits, customer audits, departmental…

Futran Solutions

Program Manager

Canada

Contract

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Job details

Job type: Contract
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.

Key responsibilities

Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.

Required qualifications and skills

5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.

Success measures

Accurate, consistent claim decisions and remediation calculations.
Timely resolution of claims, escalations, and cross-functional actions.
Complete audit records and reliable financial and program reporting.

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More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, authorized remediation, fulfillment, escalations, and customer communications. Coordinate cross-functional action owners, maintain auditable records, report program and financial metrics, and improve claim workflows and tools.

Requirements

Requires 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates should be skilled in interpreting contractual requirements, assessing evidence, making consistent decisions, driving cross-functional work, communicating professionally, documenting thoroughly, and using Excel and Microsoft 365.

Skills

Claims Management
Contract Administration
Eligibility Assessment
Policy Interpretation
Remediation Calculations
Program Management
Cross-Functional Coordination
Escalation Management
Customer Communication
Conflict Resolution
Financial Reporting
Risk Management
Audit Documentation
Process Improvement
Microsoft Excel
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Due Diligence
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Approvals
Financial Exposure
Program Reporting
Claims Workflows
Calculators
Dashboards
Operating Procedures
Audit Records
Contractual Obligations
Microsoft Excel
Microsoft 365
Channel Partners
Cross-Functional Coordination

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