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Added 3 mins ago
IF
Analyste en intelligence d'affaires - Expérience client et conseiller
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…d’expérience, de produits numériques, de technologies, de données, d’opérations, de distribution et de marketing afin de faciliter l’accès, la compréhension et l’utilisation des…
Added 3 mins ago
Demand Planner
Andrew Peller Limited
Oakville, ON
Under the supervision of the National Demand Planning Manager, the Demand Planner will be responsible for providing and maintaining a valid five-year trade channel forecast using historical…
Added 3 mins ago
H
Executive Director
HealthCareersInSask.ca
Cupar, SK
- Full-time
…OF SCOPE EXECUTIVE DIRECTOR who will be responsible for the operations of this 45 bed level 3 and 4 long-term care facility, located only 45 miles northeast of…
Added 3 mins ago
Finance Strategic Business Advisor
University of Saskatchewan
Saskatoon, SK
…implement broader Administration initiatives. Reporting to the Manager, Finance Advisory Services, the SBA is a strategic finance partner, providing support to leadership in colleges or…
Added 3 mins ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Complete assigned tasks and paperwork as delegated by management team. This may include some accounting, basic data analysis and processing
Added 18 mins ago
R
Senior Software Development Engineer, Customer Success Engineering
Remitly
Burnaby, BC
- Full-time
…experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need, whenever they need it. As a member of this team, you will be…
Added 18 mins ago
CE
Front of House Manager - National 10th
Concorde Entertainment Group
Calgary, AB
- Full-time
A manager contributes to all front of house operations and is responsible for several functions including but not limited to scheduling, inventory control, coordination of sales, guest…
Added 18 mins ago
T
Senior Analyst, Reporting - Model Management and Analytics (5600)
TD
Toronto, ON
- Full-time
…Risk-Weighted Asset (RWA) reporting processes, as well as ongoing operations supporting expected credit loss provisioning under…
Added 18 mins ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Partner with Legal, Operations, Technology, Finance, Distribution, and investment teams to support compliance initiatives.
Added 18 mins ago
SL
Senior Associate, Financial Controls - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Working closely with key stakeholders (such as finance, operations, or corporate teams), to proactively identify changes to processes that should be assessed from a controls perspective to…
Added 18 mins ago
SM
Senior Associate, Financial Controls - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Working closely with key stakeholders (such as finance, operations, or corporate teams), to proactively identify changes to processes that should be assessed from a controls perspective to…
Added 18 mins ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Partner with Legal, Operations, Technology, Finance, Distribution, and investment teams to support compliance initiatives.
Added 33 mins ago
B
Client Services Assistant
BMO
Newmarket, ON
- Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 33 mins ago
B
Customer Service Representative
BMO
Corner Brook, NL
- Part-time
Added 33 mins ago
Senior Buyer
Domtar Products
Port Mellon, BC
As a valued member of our Procurement Team and working with the support of the Manager, Supply Chain, you will source, procure and manage inventory of designated commodities. Lead strategic…
Added 33 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
The Senior Product Manager is accountable for the strategy, roadmap, and success of a significant Capital Markets product or complex business capability. The role partners with business,…
Added 33 mins ago
Senior Manager and Team Lead, Credit Risk, Retail
Scotiabank
ON · Mississauga, ON
Support and ensure resources are available and scheduled for Deal Support (Contact Centre Internal to ACE) in partnership with Sr Manager Deal Operations Support and Delivery.
Added 33 mins ago
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 33 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive…
Added 33 mins ago
AW
Estates Administrator, Temporary
Aviso Wealth
Remote, Canada
- $55,000 to $65,000 CAD / year
- Temporary
- Remote
Reporting to the Manager, Operations, the Estates Administrator is responsible for the processing of estates settlements and tax reporting for registered and non-registered accounts within…
Added 33 mins ago
AW
Estates Administrator, Temporary
Aviso Wealth
Remote, Canada
- $55,000 to $65,000 CAD / year
- Temporary
- Remote
Reporting to the Manager, Operations, the Estates Administrator is responsible for the processing of estates settlements and tax reporting for registered and non-registered accounts within…
Added 48 mins ago
W
Senior Regional Business Administration Manager
Wellington-Altus
Toronto, ON
- Full-time
Reporting to the Regional Manager, Ontario, the Senior Regional Business Administration Manager will utilize their significant administrative, leadership and operational experience in the…
Added 48 mins ago
MF
Manager, Mortgage Operations
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto, ON
- Other
As a Manager in the Mortgage Finance team, you will be part of a team that is responsible for the execution and analysis of various financial and risk management transactions for the…
Added 1 hour ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
Added 1 hour ago
T
Administrator
Tirecraft
Cambridge, ON
- $23 CAD / hour
- Full-time
…receivable and accounts payable, supporting store-level financial operations, and maintaining strong communication with store teams. Responsibilities include processing daily financial…

Futran Solutions

Program Manager

Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.

Key responsibilities

Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.

Required qualifications and skills

5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.

Success measures

Accurate, consistent claim decisions and remediation calculations.
Timely resolution of claims, escalations, and cross-functional actions.
Complete audit records and reliable financial and program reporting.

Apply About employer

More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, authorized remediation, fulfillment, escalations, and customer communications. Coordinate cross-functional action owners, maintain auditable records, report program and financial metrics, and improve claim workflows and tools.

Requirements

Requires 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates should be skilled in interpreting contractual requirements, assessing evidence, making consistent decisions, driving cross-functional work, communicating professionally, documenting thoroughly, and using Excel and Microsoft 365.

Skills

Claims Management
Contract Administration
Eligibility Assessment
Policy Interpretation
Remediation Calculations
Program Management
Cross-Functional Coordination
Escalation Management
Customer Communication
Conflict Resolution
Financial Reporting
Risk Management
Audit Documentation
Process Improvement
Microsoft Excel
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Due Diligence
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Approvals
Financial Exposure
Program Reporting
Claims Workflows
Calculators
Dashboards
Operating Procedures
Audit Records
Contractual Obligations
Microsoft Excel
Microsoft 365
Channel Partners
Cross-Functional Coordination

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