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Added 7 mins ago
B
Technical Program Manager
Bite
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
…responsive, prepared, and genuinely invested in our customers'…
Added 7 mins ago
A
Growth Marketing Manager
ArboStar
Remote, Canada
- Full-time
- Remote
You'll manage paid advertising, local SEO, analytics, reporting, and client relationships while working closely with Sales and Customer Success to convert opportunities into paying clients.
Added 7 mins ago
SH
Loyalty & Guest Feedback Coordinator
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BC · West Vancouver, BC
- Full-time
Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful…
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PC
Senior Manager Cyber Generalist
PwC Canada
Toronto, ON
- Full-time
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AF
Product Manager
ATB Financial
AB · Edmonton, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 7 mins ago
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Business Development Manager – RMC Solutions
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Ottawa, ON
- Full-time
Work with Customer & Engineering Success, Product, and Marketing to validate technical fit and share what you’re hearing in the market
Added 23 mins ago
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Service Technician - Shop_CA
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Brooks, AB
- Full-time
…complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently. They are also responsible for providing quality service to customers and…
Added 37 mins ago
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Data Engineer Intern/Co-op (Winter 2027)
TD
Toronto, ON
- Full-time
Added 37 mins ago
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Store Manager
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Fort Saskatchewan, AB
- Full-time
Our collaborative, energetic, and friendly managers contribute to the success of our stores. At NAPA, we believe that an excellent manager is distinguished by their leadership skills,…
Added 37 mins ago
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Commercial Glazing Service Superintendent
Synectics Inc.
Calgary, AB
- Full-time
This role involves working closely with the Service Manager to coordinate service operations, oversee project activities, and maintain high standards of workmanship and customer service.…
Added 38 mins ago
Mechanical Project Engineer
Domtar Products
Port Mellon, BC
Reporting to the Engineering Manager, the Project Engineer is responsible for leading and managing Capital Expenditure (CapEx) and Major Maintenance projects from initial planning and scope…
Added 38 mins ago
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Retail Assistant Store Manager
Skechers
Edmonton, AB
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 38 mins ago
S
Retail Assistant Store Manager
Skechers
Calgary, AB
- Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 38 mins ago
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Personal Banker Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 38 mins ago
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Specialist, Designated Beauty Advisor (DBA) - Cartier
Holt Renfrew
Vancouver, BC
- Full-time
Maintain solid relationships with buyer, vendor, and selling manager
Added 52 mins ago
Ops Support Rep Shipment Resolution - Burnaby - Temporary
Purolator
Burnaby, BC
Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
Added 52 mins ago
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Manager, Ramp Operations - Full-Time (5304)
Cargojet
Vancouver, BC
- Full-time
The Manager, Ramp Operations oversees airport ground operations by planning and directing activities, mainly aircraft handling, cargo movement, aircraft servicing, and equipment…
Added 52 mins ago
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Gestionnaire des perspectives d’affaires (Mandat de 12 mois) | Business Insights Manager – 12 months mandate
Organon
Kirkland, QC
- Full-time
Le gestionnaire des perspectives d’affaires (Business Insights Manager - BIM) agit à titre de partenaire stratégique clé de l’entreprise et de principal point de contact pour la génération…
Added 52 mins ago
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Expeditor
Royal Vancouver Yacht Club
Vancouver, BC
- Part-time
Undertake additional duties to contribute to team and guest experience success
Added 1 hour ago
A
Area Manager
Avana
Saskatoon, SK
- Full-time
…culture is rooted in collaboration, accountability, and shared…
Added 1 hour ago
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Produce Department Manager Full Time Day
No Frills
Humboldt, SK
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 1 hour ago
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9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
…in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every…
Added 1 hour ago
NN
Sales Support Manager - Montreal (m/f/d)
Nordex North America
Montreal, QC
- Internship
The role of Sales Support Manager directly supports Nordex’s mission to develop and deliver clean power plants that make 100% renewable energy a reality for the world. As the Sales Support…
Added 1 hour ago
UO
ESL Student Support, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
Reporting to the Manager, Customer Service and Operations, the position is responsible for planning and executing student excursions and providing customer and clerical support for high…
Added 1 hour ago
Sales Manager
Northland Properties
Vancouver, BC
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…

Futran Solutions

Program Manager

Canada

Contract

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Job details

Job type: Contract
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.

Key responsibilities

Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.

Required qualifications and skills

5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.

Success measures

Accurate, consistent claim decisions and remediation calculations.
Timely resolution of claims, escalations, and cross-functional actions.
Complete audit records and reliable financial and program reporting.

Apply About employer

More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, authorized remediation, fulfillment, escalations, and customer communications. Coordinate cross-functional action owners, maintain auditable records, report program and financial metrics, and improve claim workflows and tools.

Requirements

Requires 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates should be skilled in interpreting contractual requirements, assessing evidence, making consistent decisions, driving cross-functional work, communicating professionally, documenting thoroughly, and using Excel and Microsoft 365.

Skills

Claims Management
Contract Administration
Eligibility Assessment
Policy Interpretation
Remediation Calculations
Program Management
Cross-Functional Coordination
Escalation Management
Customer Communication
Conflict Resolution
Financial Reporting
Risk Management
Audit Documentation
Process Improvement
Microsoft Excel
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Due Diligence
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Approvals
Financial Exposure
Program Reporting
Claims Workflows
Calculators
Dashboards
Operating Procedures
Audit Records
Contractual Obligations
Microsoft Excel
Microsoft 365
Channel Partners
Cross-Functional Coordination

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