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Added 14 mins ago
Health Care Aide - 0.4 to 0.7 FTE
Optima Living
Calgary, AB
In collaboration with the Recreation Manager, assists residents with participation in preferred social and recreational activities and provides one-on-one recreation as needed.
Added 14 mins ago
Demand Planner
Andrew Peller Limited
Oakville, ON
Under the supervision of the National Demand Planning Manager, the Demand Planner will be responsible for providing and maintaining a valid five-year trade channel forecast using historical…
Added 14 mins ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…Shift: Weekdays, Job Category: Management, Position: District…
Added 14 mins ago
S
Project Manager 2, BCCA
Sanya’k̓ula
Vancouver, BC
- Full-time
…safety is inherent in all aspects of this position.The Project Manager II leads and co-ordinates all aspects of the current projects undertaken by the department. The role will ensure the…
Added 17 mins ago
A(
Marketing & Retail Sales Coordinator
ADL (Amalgamated Dairies Limited)
Charlottetown, PE
- Full-time
Reporting to the Marketing & Promotions Manager, the Marketing & Retail Sales Coordinator supports the execution of marketing campaigns, promotions, in-store initiatives, and related…
Added 29 mins ago
PW
Community and Special Projects Coordinator
Pavilion Women's Centre
Haileybury, ON
- Full-time
- Temporary
Maintain committee financial reports with the Finance Manager
Added 29 mins ago
R
Project Manager - AdFarm
RR46
Calgary, AB
- Full-time
As the Project Manager, you are responsible for supporting work as it moves through all phases of projects through the internal process of the agency and within the delivery of…
Added 29 mins ago
T
Project Manager
Thales
Ottawa, ON
- Full-time
Thales has a vacancy for a Project Manager (PM) who will be responsible for the delivery of the assigned project, its business rhythm and all associated governance aspects in order to…
Added 29 mins ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Track project milestones, deliverables, and stakeholder communications.
Added 29 mins ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Track project milestones, deliverables, and stakeholder communications.
Added 29 mins ago
M
Sr. Manager, Workforce Readiness
McKesson
Mississauga, ON
- Full-time
The Senior Manager, Workforce Readiness is responsible for designing, executing, and integrating change management strategies that support major technology, process, and organizational…
Added 34 mins ago
CI
Marketing manager
CDC Inc.
Peterborough, ON
- $86,000 to $115,000 CAD / year
- Full-time
- On-site
Write and edit press releases, newsletter and communications materials
Added 44 mins ago
Senior Buyer
Domtar Products
Port Mellon, BC
As a valued member of our Procurement Team and working with the support of the Manager, Supply Chain, you will source, procure and manage inventory of designated commodities. Lead strategic…
Added 44 mins ago
RB
Manager, Graphic Design, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Restaurant Brands International is looking for a Manager, Graphic Design to join the Burger King Canada team. This is an exciting opportunity working alongside the Marketing team, leading…
Added 44 mins ago
LM
Manager, Workplace Operations & Executive Support - Canada
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
The Manager, Workplace Operations & Executive Support, Canada leads the safe, effective and consistent operation of Liberty Mutual Canada workplaces and the Canadian Centralized Executive…
Added 44 mins ago
PG
Manager, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at…
Added 44 mins ago
CH
Co-ordinator, Growth Services
Co-operative Housing Federation of Canada (CHF Canada)
Ottawa, ON
- Full-time
Under the direction of the Manager, Co-operative Housing Growth and Development, the Co-ordinator, Growth Services supports initiatives that build capacity, strengthen team coordination,…
Added 59 mins ago
RB
Relationship Manager, Commercial Financial Services
Royal Bank of Canada
Thunder Bay, ON
- Full-time
As our Relationship Manager Intern, you are in a proactive, face-to-face client relationship role in RBC’s Commercial Banking platform. The program is based primarily in a Commercial Centre…
Added 59 mins ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
Working closely with Loopio’s Customer Experience Leaders, Product, and other cross-functional departments developing digital communications for Loopio’s customers
Added 59 mins ago
CC
Retail Shift Leader
Canna Cabana
Burlington, ON · Guelph Line, Burlington, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 1 hour ago
Delivery Driver & Warehouse Team Member
Big Country Pet Co.
Calgary, AB
Communicate with the Logistics Manager, Warehouse Manager, and Order Fulfillment Team regarding deliveries and customer issues.
Added 1 hour ago
BA
Director of Marketing, Events & Community Growth
Boutique Awesome
Longueuil, QC
- Full-time
Education: a completed college or university credential in marketing, communications, business, event management or a related field (DEC, AEC, bachelor’s degree or equivalent). Relevant…
Added 1 hour ago
LC
Manager, Brand Technology Production Support
Loblaw Companies Limited
Brampton, ON
- Full-time
The Marketing and Brand Technology and Implementation Team is looking for a Production Support Manager to lead end-to-end production support, service reliability, and maintenance across…
Added 1 hour ago
DT
Merchandising Assistant Manager
Dollar Tree Stores
Brampton, ON
- Full-time
As a Merchandise Assistant Manager at Dollar Tree, you’ll join our Store Manager in leading a dynamic team of associates and creating positive experiences for the communities we serve. In…
Added 1 hour ago
DT
Assistant Manager I
Dollar Tree Stores
Chilliwack, BC
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:

Futran Solutions

Program Manager

Canada

Contract

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Job details

Job type: Contract
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.

Key responsibilities

Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.

Required qualifications and skills

5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.

Success measures

Accurate, consistent claim decisions and remediation calculations.
Timely resolution of claims, escalations, and cross-functional actions.
Complete audit records and reliable financial and program reporting.

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More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, authorized remediation, fulfillment, escalations, and customer communications. Coordinate cross-functional action owners, maintain auditable records, report program and financial metrics, and improve claim workflows and tools.

Requirements

Requires 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates should be skilled in interpreting contractual requirements, assessing evidence, making consistent decisions, driving cross-functional work, communicating professionally, documenting thoroughly, and using Excel and Microsoft 365.

Skills

Claims Management
Contract Administration
Eligibility Assessment
Policy Interpretation
Remediation Calculations
Program Management
Cross-Functional Coordination
Escalation Management
Customer Communication
Conflict Resolution
Financial Reporting
Risk Management
Audit Documentation
Process Improvement
Microsoft Excel
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Due Diligence
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Approvals
Financial Exposure
Program Reporting
Claims Workflows
Calculators
Dashboards
Operating Procedures
Audit Records
Contractual Obligations
Microsoft Excel
Microsoft 365
Channel Partners
Cross-Functional Coordination

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