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Added 7 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · North York Thrift Store
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 7 mins ago
C
VIP BOH SUPERVISOR
Cineplex
Markham, ON · CPX Markham and VIP
- Part-time
The VIP BOH Supervisor is an hourly role with varying weekly hours. The VIP BOH Supervisor assists the salaried Management team with the running of the theatre building during scheduled…
Added 7 mins ago
PT STOCK COORDINATOR - CALL IT SPRING - WEST EDMONTON MALL
The Aldo Group Inc / Le Groupe Aldo Inc.
Edmonton, AB
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 7 mins ago
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Director, Senior Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 7 mins ago
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation - Toronto, ON
Scotiabank
Toronto, ON
Senior Manager, Product Manager, Global Capital Markets (GCM) Transformation – Toronto, ON
Added 7 mins ago
PG
Manager, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
As a Planning Manager at Spark, you will oversee a team of media professionals in developing ideas and activations that drive human connections. You will lead the team in pursuing…
Added 7 mins ago
AG
Business Development Manager, Mining & Materials
AnalytiChem Group
Canada
- Full-time
The Business Development Manager, Mining & Materials will drive sales growth and lead generation for OREAS Certified Reference Materials across North America.
Added 7 mins ago
MM
Strategic Sourcing Associate
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- $53,736 to $62,980 CAD / year
- Full-time
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 7 mins ago
CL
Key Account Manager
Canadian Linen / Quebec Linge
Toronto, ON
- Full-time
We have an opening for a Key Account Manager, Strategic Accounts within our Canadian Linen Operations.
Added 22 mins ago
Specialist - Engineering Change Analyst
L3Harris Technologies
ON · Waterdown, ON
Serve as a subject matter expert for engineering change processes, tools, product structures and configuration management practices.
Added 22 mins ago
Financial Analyst
ATS Automation
Cambridge, ON
…people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production…
Added 22 mins ago
WF
Master Data Control Analyst
West Fraser
Toronto, ON
- Full-time
Reporting to the Master Data Control Manager, the Master Data Control Analyst is responsible for working with business users and IT to provide hands-on support for enterprise master data…
Added 22 mins ago
M&
Account Manager/Executive- HR Division
McLean & Company
Toronto, ON
- Full-time
The Inside Account Executive - HR Division is a hybrid Account Management/Account Executive role focused on ensuring our clients are serviced and renew year-over-year while also leveraging…
Added 22 mins ago
Senior Fullstack Developer (Python) - AI features team
AlayaCare
Montreal, QC
…Data & Intelligence division. Reporting to the Engineering Manager, you will contribute to both frontend and backend architecture and implementation, helping guide the team in designing…
Added 22 mins ago
B
Product Manager III, Account Acquisition
Bankjoy
Remote, Canada
- Full-time
- Remote
Mentor and coach the product owner to ensure effective documentation, agile ceremonies, and Jira task management.
Added 22 mins ago
LI
Scaled Customer Success Manager
Loopio Inc.
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
…department, focused on helping customers win in their response management efforts through a digital-led customer…
Added 22 mins ago
R(
Assistant Store Manager - West Oaks Mall
Reitmans (Canada) Ltée/Ltd
Abbotsford, BC
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 38 mins ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
…advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and…
Added 38 mins ago
OD
Administrative Assistant
Overhead Door
Saskatoon, SK
- Full-time
…Assistant located in the Saskatoon Branch. Reporting to the General Manager, the Receptionist/administrative Assistant is responsible for general office administrative duties as described…
Added 38 mins ago
T
Administrator
Tirecraft
Cambridge, ON
- $23 CAD / hour
- Full-time
Present expense invoices to the Store Manager for approval before entering accounts payable and submitting them to the Corporate Administrator for payment processing
Added 38 mins ago
FG
FOX CLOTHING - Shift Lead - Yorkdale Mall
Fox Group Canada Inc.
Toronto, ON
- Part-time
Open and close the store as needed and act as management in the absence of the Assistant and Store Manager
Added 38 mins ago
T
Technical Program Manager
Tekshapers
Mississauga, ON
- Full-time
We are looking for an experienced Project/Program Manager with strong delivery management skills, expertise in Agile methodologies (Scrum and SAFe), and the ability to drive initiatives…
Added 38 mins ago
QM
Retail Assistant Manager
Quantum Management Services Ltd.
Toronto, ON
- $28 CAD / hour
- Contract
Our client is seeking a detail-oriented Retail Assistant Manager to oversee daily retail activities. The role focuses on store operations, customer service, inventory management, vendor…
Added 38 mins ago
BA
Director of Marketing, Events & Community Growth
Boutique Awesome
Longueuil, QC
- Full-time
Get the details ready for a great event: staffing, publisher requirements and deadlines, prizes, product availability, registration and team briefs. Coordinate with store leadership and…
Added 38 mins ago
L&
Gérant(e) de Magasin/Retail Store Manager (6-Month Contract) - Galeries D'Anjou
Lindt & Sprüngli (Canada), Inc
Montreal, QC
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Retail Store Manager for our Lindt store in the Galeries D'Anjou location. The ideal candidate must possess strong…

Futran Solutions

Program Manager

Canada

Contract

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Job details

Job type: Contract
Experience: 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description:

The Storage Guarantees Claims Manager owns Storage guarantee claims from intake through resolution, including eligibility validation, remediation decisions, fulfillment coordination, escalation management, and program reporting.

Key responsibilities

Review claims and validate compliance with applicable Terms & Conditions.
Conduct due diligence, resolve information gaps, document decisions and rationale, and maintain complete, auditable claim records.
Use approved calculators and program rules to determine remediation, including vouchers, credits, additional capacity, replacements, returns, refunds, or other authorized remedies.
Initiate and track remediation fulfillment, required approvals, and financial or operational actions through closure.
Own claim timelines and coordinate Product Management, Sales, Support, Finance, Operations, Order Management, channel partners, and other action owners.
Identify delays, risks, exceptions, control issues, and customer impact; resolve them within established authority and escalate promptly when intervention is required.
Manage communications with internal teams, channel partners, and customers regarding claim requirements, status, outcomes, and commonly asked questions.
Represent professionally, maintain customer confidence, and apply program policies and contractual obligations consistently.
Track and report guarantees issued; claims submitted, approved, and denied; remediation type and cost; cycle time; outstanding actions; financial exposure; and trends.
Maintain and improve claim workflows, calculators, dashboards, templates, and operating procedures.

Required qualifications and skills

5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field.
Ability to interpret contractual requirements, assess evidence, apply policy consistently, and make objective eligibility decisions.
Strong analytical and problem-solving skills, with the ability to manage multiple guarantee programs across various products and adapt quickly to changing priorities.
Proven ability to drive complex cross-functional work without direct authority and hold action owners accountable.
Clear, professional communication and conflict-resolution skills with internal teams, channel partners, customers, and senior stakeholders.
High attention to detail, strong documentation discipline, and proficiency with Microsoft Excel and Microsoft 365.

Success measures

Accurate, consistent claim decisions and remediation calculations.
Timely resolution of claims, escalations, and cross-functional actions.
Complete audit records and reliable financial and program reporting.

Apply About employer

More about this job

Responsibilities

Manage storage guarantee claims from intake through resolution, including eligibility decisions, authorized remediation, fulfillment, escalations, and customer communications. Coordinate cross-functional action owners, maintain auditable records, report program and financial metrics, and improve claim workflows and tools.

Requirements

Requires 5+ years of experience in claims, warranty or contract administration, program management, operations, compliance, finance, or a related field. Candidates should be skilled in interpreting contractual requirements, assessing evidence, making consistent decisions, driving cross-functional work, communicating professionally, documenting thoroughly, and using Excel and Microsoft 365.

Skills

Claims Management
Contract Administration
Eligibility Assessment
Policy Interpretation
Remediation Calculations
Program Management
Cross-Functional Coordination
Escalation Management
Customer Communication
Conflict Resolution
Financial Reporting
Risk Management
Audit Documentation
Process Improvement
Microsoft Excel
Microsoft 365

Visa sponsorship

Not detected in the job text

Keywords

Storage Guarantees
Claims
Terms And Conditions
Eligibility Validation
Due Diligence
Remediation
Vouchers
Credits
Additional Capacity
Replacements
Returns
Refunds
Approvals
Financial Exposure
Program Reporting
Claims Workflows
Calculators
Dashboards
Operating Procedures
Audit Records
Contractual Obligations
Microsoft Excel
Microsoft 365
Channel Partners
Cross-Functional Coordination

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