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Customer Service Advocate
- Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Posting language
- English
- Posted
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Job Description
Job Title: Customer Service Advocate
Posting Start Date: 9/25/26
Job Description:
Position Overview
The Specialist- Customer Service – is responsible to follow customer backorder through the order flow process until order is allocated and shipped. The Specialist-Customer Service is responsible and accountable to ensure that orders do not encounter unnecessary delays due to the many variables that affect order flow. Specialist-Customer Service to pro-actively advise Sales/Customer of any potential issues so that all parties can work towards resolution.
Responsibilities
Job Title: Customer Service Advocate
Posting Start Date: 9/25/26
Job Description:
Position Overview
The Specialist- Customer Service – is responsible to follow customer backorder through the order flow process until order is allocated and shipped. The Specialist-Customer Service is responsible and accountable to ensure that orders do not encounter unnecessary delays due to the many variables that affect order flow. Specialist-Customer Service to pro-actively advise Sales/Customer of any potential issues so that all parties can work towards resolution.
Responsibilities
- Daily follow up on lines in reject for 8+ days, including lines that fell off. Ensure sales is aware of any sample orders in reject. Identify any opportunities for business improvement and automation and propose solutions. Provide support for sales on how to properly use the electronic NCNR. Act as a resource person for salespeople who have questions about their rejected lines.
- Review price increase SQL data and make suggestions for improvement. Provide sales with price increase information. Ensure data is accurate and matches with the prices that sales has been provided.
- Ensure that all vendor code and manufacturer code combinations are in the Estimated Dock Date file so that all transit times are displayed on TOPS. Request overrides for manufacturer codes that have multiple ship methods or locations.
- Weekly : All PBO with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days.
- Weekly : All Interco transfers with no commit date linked to CBO in the 90 day required/bonds must have a date by 14 days.
- Ensure all actions are documented in the Backlog Management tool (TOPS)
- Sales Requests
- Respond to Sales requests linked to core responsibilities in a timely fashion
- Clearly Communicate all issues
- University Education (preferred) and 3-5 years of previous customer service experience in a fast paced dynamic environment.
- Operating knowledge of Microsoft Office (Excel, Access, Outlook)
- Strong Interpersonal and communication skills
- Comprehensive training and mentorship program
- Exposure to cutting-edge embedded systems technologies
- Opportunity to work on diverse projects with key customers.
- Clear path for career progression within the organization
- Collaborative and innovative work environment
- Wellness program.
- Onsite gym and fitness studio with scheduled group classes - think yoga, aerobics.
- Employee lounge for you to rest and recharge.
- Subsidized employee cafeteria with delicious meals and snacks.
- Shuttle bus from Montreal Downtown to our facility in Kirkland
More about this job
Responsibilities
Track customer backorders and rejected order lines through allocation and shipment, proactively identifying delays and communicating issues to Sales and customers. Maintain accurate pricing and transit-time data, document actions in TOPS, support sales requests, and identify process improvements and automation opportunities.
Requirements
A university education is preferred, along with 3–5 years of customer service experience in a fast-paced environment. Candidates should have working knowledge of Microsoft Office, including Excel, Access, and Outlook, as well as strong interpersonal and communication skills.
Skills
- Customer Service
- Order Flow Management
- Backorder Follow-Up
- Sales Support
- Issue Resolution
- Process Improvement
- Automation
- Electronic NCNR Support
- Price Increase Analysis
- Data Accuracy
- Backlog Management
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Interpersonal Communication
- Documentation
Benefits
- Comprehensive Training And Mentorship Program
- Exposure To Embedded Systems Technologies
- Career Progression Opportunities
- Collaborative Work Environment
- Wellness Program
- Onsite Gym And Fitness Studio
- Employee Lounge
- Subsidized Cafeteria
- Shuttle Bus
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Logistics
- Administrative
- Manufacturing
Keywords
- Customer Service
- Backorders
- Order Flow
- Rejected Orders
- Order Allocation
- Order Shipment
- Sales Support
- Electronic NCNR
- Price Increases
- SQL Data
- Estimated Dock Date
- Vendor Codes
- Manufacturer Codes
- Transit Times
- TOPS
- Backlog Management
- Microsoft Office
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Process Improvement
- Automation
- Embedded Systems
- Customer Communication