Junior Systems Operator
- Kirkland, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 1 year experience operating the aforementioned systems
- Posting language
- English
- Posted
Original job description
Position Overview
This position is responsible for monitoring, backup and restoration of different platforms. The I.T. operator will act as a first level liaison with telecom partners (AT&T, Bell, BT etc.) and ensure smooth operation of global I.T. services as well as perform escalation/notification procedures
Working Conditions:
- Must available to work shifts (24hrs/7days week)
Responsibilities
- Ensure smooth operation of global system hardware and software
- Monitor hardware performance of different systems (NT servers, Tandem, Bserver, Unix, etc.)
- Monitor and log errors for support groups
- Run and analyze systems backups
- Monitor and troubleshoot network connectivity for global distributors and branches
- Effectively answer all user calls for different departments (helpdesk, switchboard, printshop, and customer care from 17:00-08:30 during the week (Mon.-Fri.) and 24/hrs/day on weekends.
Qualifications and Experience
- High school diploma
- Minimum 1 year experience operating the aforementioned systems
- Strong knowledge and use of MS office
- DEC in I.T. would be an asset
- Experience in a similar environment would be an asset
- Must have solid experience within an operating department
- Excellent communication skills
Why join us
Our Approach To Employee Wellness Is Holistic, Which Is Why Alongside Competitive Salaries, And Excellent Health And Dental Benefits, Corporate Employees Have Access To The Following:
- Wellness amenities such as an onsite gym, fitness studio, and employee lounge
- Group RRSP plan to take care of the future you
- Onsite medical clinic and telemedicine
- Daily shuttle bus from two downtown locations
- Subsidized employee café with delicious meals and snacks
Future Electronics is taking a hybrid approach to work. We value collaboration and working together, which our offices facilitate, combined with working remotely.
Future Electronics is an equal opportunity employer.
More about this job
Responsibilities
Monitor global system hardware and software, run and analyze backups, log errors, and troubleshoot network connectivity across distributors and branches. Provide first-level liaison with telecom partners, follow escalation and notification procedures, and respond to user calls across several departments.
Requirements
A high school diploma and at least one year of experience operating the listed systems are required, along with strong Microsoft Office skills and solid operating-department experience. An IT DEC and experience in a similar environment are assets, and strong communication skills are required.
Skills
- Systems Monitoring
- Backup And Restoration
- Hardware Performance Monitoring
- Error Logging
- Backup Analysis
- Network Troubleshooting
- Telecom Partner Liaison
- Incident Escalation
- User Support
- Microsoft Office
- NT Servers
- Tandem Systems
- Bserver
- Unix
- Communication
Benefits
- Health Benefits
- Dental Benefits
- Onsite Gym
- Fitness Studio
- Employee Lounge
- Group RRSP Plan
- Onsite Medical Clinic
- Telemedicine
- Daily Shuttle Bus
- Subsidized Employee Café
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Global IT Services
- Systems Operations
- Hardware Monitoring
- Software Monitoring
- Backup And Restoration
- Backup Analysis
- NT Servers
- Tandem
- Bserver
- Unix
- Network Connectivity
- Telecom Partners
- AT&T
- Bell
- BT
- Error Logging
- Escalation Procedures
- Notification Procedures
- Help Desk
- Switchboard
- Print Shop
- Customer Care
- Microsoft Office
- IT Operations
- Shift Work