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Client Relationship Manager
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- $68,000 CAD / year
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Futurpreneur

Client Relationship Manager

Toronto, ON, Canada

$68,000 CAD / year · Full-time

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Job details

Pay: $68,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Experience: 2-3 years of experience in a client support/client relation, financial/economic or banking role
Posting language: English
Posted: Oct 9, 2026

Original job description

About Futurpreneur

Futurpreneur is a national non-profit organization that empowers young, diverse entrepreneurs, ages 18-39 to start, buy and grow their businesses in Canada, by providing loans with mentorship and resources.

Founded in 1996, we have helped more than 20,000 young entrepreneurs launch over 15,600 businesses, promoting entrepreneurship among Canadian youth as a critical pillar for strengthening the economy while generating employment opportunities, and fostering a sustainable future.

Futurpreneur is a founding member of the G20 Young Entrepreneurs' Alliance, the Canadian member of Youth Business International and the Canadian host of Global Entrepreneurship Week (GEW).

Our Purpose (why we exist): To drive inclusive Canadian prosperity by fostering the success of young entrepreneurs

Our Mission (what we do every day to achieve our purpose):To empower diverse entrepreneurs ages 18-39 by providing loans with mentorship and resources to help them start and buy successful businesses that contribute to sustainable and inclusive economic prosperity, in their communities and across Canada.

Our Values (how we work - our core principles & commitments): We are mission-driven, collegial & collaborative, diverse & inclusive, and accountable & transparent.

Here's the opportunity: Client Relationship Manager

As a Client Relationship Manager, you will play an integral role in the continued growth of the organization's overall success. You will be responsible for assisting young entrepreneurs with creating and developing successful applications for all Futurpreneur programs and services, while maintaining an exceptional level of client satisfaction and ensuring regional targets are met and/or surpassed.

This existing role is a full-time, permanent position based in Toronto, ON, The incumbent will be work on a hybrid work model requiring minimum 2 days in the office per week. Please note that during the training period, additional in-office days may be required.

What you will do:

Screening of Entrepreneur Applications

Conduct a summary review of the application including business plan and cash flow to determine eligibility for programs and funding
Communicate potential issues surrounding the eligibility (including business plan, industry, timing, etc)
Conduct analysis of credit report to determine if entrepreneur qualifies for financing from Futurpreneur Canada and/or co-funding partner
Determine funding limits, communicate credit issues and refer to credit improvement supports to entrepreneur to improve their financial literacy

Program Application - Consultation with Entrepreneurs

Review application including business plan and cash flow to determine business viability and help the entrepreneur update the application to meet the standards of Futurpreneur Canada
Evaluate submissions and provide feedback and coaching necessary to build viable business plans and cash-flows that meet Futurpreneur application requirements for the program
Compile and evaluate all additional documentation required to submit a complete application to National Adjudication
Summarize pertinent information not found in the submission that will affect adjudication reviews
Evaluate workflow based on quality and quality of applicants and predict likely disbursement months or dates

Program Application - Consultation with Partners

Answer application related questions as needed
Review Partner submitted applications to determine viability using Business Risk Predictor and by known Futurpreneur requirements
Assist Partner in helping applicants understand what is expected from an application submission, including documents and timelines
Provide support to the business development team in training partners on program details and the submission of quality applications
Summarize pertinent information not found in the submission that will affect adjudication's reviews
Submit completed application to National Adjudication

Program Application - Conditions

Prepare and communicate program acceptance and outstanding conditions necessary for disbursement
Ensure that mentor matching requests are sent to the mentoring specialist's team
Collect and evaluate required conditional documents
Prepare, sign and submit loan agreements, promissory note and other required legal documents
Communicate with compliance, applicants and mentors to ensure the loan is disbursed

Program Application - Internal Relations and Compliance

Work directly with adjudication, entrepreneur-in-residence and loans teams to ensure entrepreneur applications are within eligibility requirements
Consult with business development team on strategies to increase mentor and entrepreneur interest
Other duties as assigned

What you will have:  

Relevant experience may include education with a focus on Business Administration/Finance or equivalent hands-on career experience
2-3 years of experience in a client support/client relation, financial/economic or banking role
Strong customer service experience with a desire to support the customer
Strong expertise in financial analysis
Exemplary skills in achieving organizational goals
Proactive approach to conflict resolution
Excellent attention to detail
Clear and confident communicator, skilled at engaging and connecting with diverse audiences
Collaborative and adaptable team player, bringing a proactive, solutions-focused mindset
Strong organizational skills, able to balance multiple priorities effectively in a dynamic hybrid work environment
Demonstrate curiosity and a growth mindset, embracing and championing change
Bilingualism in French & English (spoken & written) is an asset
Alignment with Futurpreneur's values and commitment to the mission/purpose of the organization
Be a role model for Futurpreneur's organizational culture by creating a positive impact at every touchpoint with people

HOW TO APPLY:

Qualified candidates are invited to submit their resume and cover letter by October 26, 2026. This opportunity is open to both internal and external candidates, and applications may be considered until the role is filled.

Note: Futurpreneur only uses AI to assist in the initial assessment of applications, and all applications are still reviewed by a member of the recruitment team.

What we offer:

At Futurpreneur, we offer a comprehensive Total Rewards package designed to support your well-being, professional growth, and work-life balance.

Our package includes a fair base salary, discretionary bonus, extensive health and dental benefits, and a supportive, flexible work environment.

We embrace a hybrid work model with flexible hours, a work-from-abroad policy, and generous time off - including paid vacation, personal days, summer hours and an end of December office closure.

We are dedicated to ensuring fair, competitive, and transparent compensation. Salaries are regularly reviewed and benchmarked to uphold internal equity and reflect our values. The starting salary for this role is $68,000 per annum and is set at this amount.

To prioritize health and wellness, we provide comprehensive health and dental coverage, a health spending account, mental wellness support, and a RRSP matching program. We also invest in learning and development through a learning allowance, a coaching program, and access to an e-learning platform.

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More about this job

Responsibilities

Screen entrepreneur applications by assessing eligibility, credit, business plans, cash flows, and supporting documents, and coach applicants and partners to prepare viable, complete submissions. Coordinate application adjudication and loan conditions, prepare legal loan documents, and work with internal teams to support compliant disbursement and regional targets.

Requirements

Candidates should have 2–3 years of experience in client support or relations, finance, economics, or banking, along with strong customer service and financial analysis expertise. Relevant business administration or finance education, or equivalent hands-on experience, is expected; strong communication, organization, attention to detail, adaptability, and a collaborative, solutions-focused approach are also important, while English-French bilingualism is an asset.

Skills

Customer Service
Financial Analysis
Credit Analysis
Business Plan Evaluation
Cash Flow Analysis
Application Screening
Risk Assessment
Entrepreneur Coaching
Conflict Resolution
Communication
Attention To Detail
Partner Training
Compliance
Organization
Collaboration

Benefits

Discretionary Bonus
Health Benefits
Dental Benefits
Health Spending Account
Mental Wellness Support
RRSP Matching Program
Learning Allowance
Coaching Program
E-Learning Platform
Flexible Hours
Work-From-Abroad Policy
Paid Vacation
Personal Days
Summer Hours
End-Of-December Office Closure

Visa sponsorship

Not detected in the job text

Keywords

Entrepreneurship
Non-Profit Organization
Customer Service
Financial Analysis
Credit Report Analysis
Business Plans
Cash Flow
Application Screening
Program Eligibility
Business Viability
Risk Assessment
Business Risk Predictor
Loan Financing
Co-Funding
National Adjudication
Mentorship
Partner Training
Compliance
Loan Agreements
Promissory Notes
Financial Literacy
Business Development
French-English Bilingualism
Hybrid Work

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