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Fuze HR Solutions

Group Benefits Manager

Mississauga, ON, Canada

Pay: Compensation-$80k-$100k+benefits
Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

We are looking for an experienced Group Benefits Manager to lead group benefits administration for small-group clients.

This is a hands-on leadership role combining client relationship management, benefits administration, system expertise, and team leadership. The successful candidate will help build and grow the benefits administration function, establish efficient processes, and ensure clients receive accurate, timely, and high-quality service.

Key Responsibilities

Oversee day-to-day benefits administration and ensure accurate, timely service delivery.
Manage client relationships and act as a trusted advisor to plan sponsors.
Lead client onboarding, including requirements gathering, system configuration, testing, data validation, implementation, and post-launch support.
Become the internal expert on the benefits administration platform, including configuration, troubleshooting, and system capabilities.
Investigate and resolve complex client, system, and operational issues.
Work closely with clients, insurance carriers, technology teams, and internal stakeholders.
Manage team workload, priorities, deadlines, and service levels.
Develop and document processes, workflows, controls, and best practices.
Monitor service performance and prepare reports, dashboards, and scorecards.
Support recruiting, training, coaching, and development of the benefits administration team.
Participate in sales activities, including system demonstrations and RFP responses.
Interpret contracts, plan documents, carrier agreements, and administrative policies.
Identify opportunities to improve processes, efficiency, and the overall client experience.

Qualifications

7+ years of experience in group benefits administration, preferably with a TPA serving small groups or within an insurance company.
Strong knowledge of:
Extended Health Care (EHC)
Dental
Life and AD&D
Disability
Critical Illness
Health Spending Accounts (HSA)
Personal Spending Accounts (PSA)
Knowledge of insured and self-insured benefit plans, premium calculations, rate development, and reserve management.
Experience interpreting plan documents, contracts, carrier agreements, and administrative policies.
Strong experience managing client relationships and working directly with plan sponsors.
Experience with benefits onboarding, implementation, configuration, testing, and troubleshooting.
Experience working with benefits administration and online enrollment platforms.
Previous leadership, coaching, or team management experience.
Demonstrated ability to build processes and improve operational efficiency.

Compensation-$80k-$100k+benefits

Apply About employer

More about this job

Responsibilities

Lead day-to-day group benefits administration, client relationships, onboarding, and issue resolution while serving as the internal expert on the benefits administration platform. Manage team priorities and service performance, develop operational processes, and support team development, sales activities, and improvements to the client experience.

Requirements

Requires 7 or more years of group benefits administration experience, preferably with a small-group TPA or insurance company, along with strong knowledge of a range of benefit plans and insured and self-insured arrangements. Candidates should have experience with client relationships, plan interpretation, platform onboarding and configuration, troubleshooting, team leadership, and operational process improvement.

Skills

Group Benefits Administration
Benefits Onboarding
Benefits Implementation
System Troubleshooting
Plan Sponsor Advisory
Team Leadership
Process Improvement
Service Performance Reporting
Extended Health Care
Dental Benefits
Life and AD&D Benefits
Disability Benefits
Health Spending Accounts
Self-Insured Benefit Plans

Visa sponsorship

Not detected in the job text

Keywords

Group Benefits Administration
Third-Party Administrator
Small-Group Clients
Extended Health Care
Dental
Life and AD&D
Disability
Critical Illness
Health Spending Accounts
Personal Spending Accounts
Insured Benefit Plans
Self-Insured Benefit Plans
Premium Calculations
Rate Development
Reserve Management
Plan Documents
Carrier Agreements
Benefits Administration Platform
Online Enrollment Platforms
System Configuration
Testing
Data Validation
Client Onboarding
Service Levels
Process Documentation
Workflows
Controls
Dashboards
Scorecards
RFP Responses

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