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Fuze HR Solutions

Industrial Customer Service Representative

St. Catharines, ON, Canada

Compensation- upto $55k+benefits · Full-time

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Job details

Pay: Compensation- upto $55k+benefits
Job type: Full-time
Apply by: Dec 9, 2026
Experience: 3-5 years of experience with customer service
Posting language: English
Posted: Nov 9, 2026

Original job description

realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

What you will be doing:

Act as first point of contact for customers via phone, email or in-person (sales counter).
Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
Provide after-hours on-call customer support, when required/assigned.
Conduct outbound sales calls to service assigned accounts and promote increased profitability.

Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.

Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
Provide in-person counter sales and other branch-specific support as required.
Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

Mathematical skills
Proficiency in English is required, and being bilingual in French is considered an asset
Effective problem-solving ability
3-5 years of experience with customer service
Evidence-based decision-making skills
Basic computer literacy
Analytical skills
Clear and effective verbal and written communication
Post-secondary education
Knowledge of customers, products, industry, and vendors
Ability to manage multiple competing priorities, and deal with stress effectively • Attention to detail

Compensation- upto $55k+benefits

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More about this job

Responsibilities

Serve as the first point of contact for customers, process orders and quotes, resolve concerns, and build relationships with customers and vendors. Handle shipping, receiving, inventory tracking, counter sales, account outreach, and related documentation while coordinating with internal teams and carriers.

Requirements

The role requires 3–5 years of customer service experience, post-secondary education, basic computer literacy, and knowledge of customers, products, the industry, and vendors. Candidates should demonstrate strong communication, problem-solving, mathematical and analytical skills, attention to detail, and the ability to manage competing priorities; English proficiency is required, while French is an asset.

Skills

Customer Service
Order Processing
Product Sourcing
Quoting
Problem-Solving
Shipping and Receiving
Inventory Management
Sales
Communication
Mathematical Skills
Analytical Skills
Attention to Detail
Decision-Making
Time Management
Stress Management

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Freight Selection
Customer Invoicing
Product Sourcing
Quoting
Quote Follow-Up
Order Expediting
Customer Concern Resolution
Proof Of Delivery
Vendor Relationships
After-Hours Customer Support
Outbound Sales
Counter Sales
Shipping And Receiving
Carrier Coordination
Inventory Management
Warehouse Coordination
Documentation
Problem-Solving
Decision-Making
Basic Computer Literacy
English
French

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