Industrial Customer Service Representative

realize this vision together.

We are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:

What you will be doing:

1. Act as first point of contact for customers via phone, email or in-person (sales counter).
2. Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
3. Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
4. Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
5. Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
6. Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
7. Provide after-hours on-call customer support, when required/assigned.
8. Conduct outbound sales calls to service assigned accounts and promote increased profitability.

Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.

1. Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
2. Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
3. Provide in-person counter sales and other branch-specific support as required.
4. Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.

What you will bring to your team:

1. Mathematical skills
2. Proficiency in English is required, and being bilingual in French is considered an asset
3. Effective problem-solving ability
4. 3-5 years of experience with customer service
5. Evidence-based decision-making skills
6. Basic computer literacy
7. Analytical skills
8. Clear and effective verbal and written communication
9. Post-secondary education
10. Knowledge of customers, products, industry, and vendors
11. Ability to manage multiple competing priorities, and deal with stress effectively • Attention to detail

Compensation- upto $55k+benefits