IT Administrator
- Toronto, ON, Canada
- North York, ON, Canada
Salary: $75,000 - $85,000 · Full-time
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Job details
- Pay
- Salary: $75,000 - $85,000
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Position Overview
The IT Administrator is responsible for maintaining the organization’s IT infrastructure and delivering day-to-day technical support to employees. This hands-on role covers end-user support, hardware and software management, network connectivity, account administration, and IT security.
The successful candidate will take ownership of technical issues, support employee onboarding and offboarding, and establish organized processes for managing IT requests and equipment. Working with a high degree of independence, the IT Administrator will also identify opportunities to improve systems, strengthen security, and support the organization’s evolving technology requirements.
Salary: $75,000 - $85,000
Key Responsibilities
End-User Support and Technical Troubleshooting
We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.
We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
The IT Administrator is responsible for maintaining the organization’s IT infrastructure and delivering day-to-day technical support to employees. This hands-on role covers end-user support, hardware and software management, network connectivity, account administration, and IT security.
The successful candidate will take ownership of technical issues, support employee onboarding and offboarding, and establish organized processes for managing IT requests and equipment. Working with a high degree of independence, the IT Administrator will also identify opportunities to improve systems, strengthen security, and support the organization’s evolving technology requirements.
Salary: $75,000 - $85,000
Key Responsibilities
End-User Support and Technical Troubleshooting
- Provide first-line technical support for employees experiencing hardware, software, application, and connectivity issues.
- Diagnose and resolve problems involving Windows workstations, Microsoft 365 applications, peripherals, and office technology.
- Respond to support requests promptly, minimizing disruptions to daily business operations.
- Communicate technical information clearly to users with varying levels of IT knowledge.
- Configure, deploy, and maintain laptops, desktops, mobile devices, and related peripherals.
- Install operating systems, applications, updates, and required security tools.
- Manage user onboarding and offboarding, including account creation, access permissions, device allocation, and equipment recovery.
- Maintain an accurate inventory of IT assets and coordinate hardware replacements, upgrades, and repairs.
- Monitor and troubleshoot office network infrastructure, including wired and wireless connections.
- Assist with the administration of network components, VPN access, and secure connectivity for employees.
- Manage user accounts, permissions, and access across Microsoft 365, Entra ID, and other organizational platforms, including eDirectory where applicable.
- Provide basic administration of file storage, email services, cloud platforms, and server environments.
- Coordinate with external technical specialists and internet service providers to resolve infrastructure issues.
- Maintain meeting room technology, including displays, projectors, audio equipment, and video conferencing systems.
- Troubleshoot Microsoft Teams meetings and other collaboration tools.
- Ensure conference room equipment is operational and provide technical assistance during meetings when required.
- Establish and maintain a consistent process for receiving, prioritizing, tracking, and resolving IT support requests.
- Implement practical tracking methods while evaluating suitable helpdesk or ticket management solutions.
- Support the selection and rollout of a formal ticketing platform as business needs develop.
- Develop and maintain IT procedures, troubleshooting instructions, user guides, and frequently asked questions.
- Apply operating system updates, software patches, antivirus protection, and other security controls.
- Monitor potential security risks and promote compliance with internal IT policies and recommended practices.
- Support regular data backup activities and verify that backup processes are functioning as expected.
- Assist with basic disaster recovery planning and the maintenance of reliable business systems.
- Identify opportunities to improve system reliability, access controls, and overall IT security.
- Work with external IT providers, hardware suppliers, telecommunications companies, and other vendors to resolve technical issues.
- Coordinate equipment repairs, warranty claims, service requests, and infrastructure maintenance.
- Follow up on outstanding issues to ensure services are delivered effectively and within agreed timelines.
- Diploma or degree in Information Technology, Computer Science, Systems Administration, or a related discipline; equivalent practical experience will also be considered.
- Approximately three or more years of experience in IT support, desktop support, helpdesk operations, or systems administration.
- Strong working knowledge of Windows 11, Microsoft 365, computer hardware, software installation, and end-user troubleshooting.
- Experience configuring and deploying computers, mobile devices, printers, and other office equipment.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, VPNs, and network connectivity troubleshooting.
- Experience administering user accounts, permissions, and access controls across Microsoft 365, Entra ID/Azure AD, or comparable directory services.
- Familiarity with endpoint protection, security updates, malware prevention, and general IT security practices.
- Ability to manage multiple technical requests, prioritize competing demands, and provide responsive customer service.
- Strong organizational, documentation, communication, and problem-solving skills.
- Ability to work independently, exercise sound judgment, and take initiative in improving IT processes.
- Relevant industry certifications, such as CompTIA A+, CompTIA Network+, or Microsoft endpoint administration certifications.
- Exposure to Microsoft Intune, mobile device management (MDM), or other endpoint management platforms.
- Familiarity with virtualization, cloud infrastructure, and basic server administration.
- Experience supporting network hardware, firewalls, switches, wireless access points, and remote access solutions.
- Previous responsibility for supporting conference room technology and video conferencing platforms.
- Experience developing or improving IT service desk procedures, asset tracking, and support documentation.
- Background in a small or mid-sized organization where adaptability, ownership, and the ability to manage a broad range of IT responsibilities are important.
We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.
We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
More about this job
Responsibilities
Provide day-to-day technical support and administer the organization’s devices, user accounts, Microsoft 365 environment, network connectivity, and conference room technology. Maintain IT security, asset records, support processes, documentation, and backups while coordinating with vendors and identifying improvements to systems and services.
Requirements
Requires a diploma or degree in IT, computer science, systems administration, or a related field, or equivalent practical experience, plus approximately three or more years in IT support or systems administration. Candidates should have strong Windows 11 and Microsoft 365 skills, knowledge of networking and directory services, familiarity with endpoint security, and the ability to prioritize requests and work independently.
Skills
- End-User Support
- Windows 11
- Microsoft 365
- Hardware and Software Troubleshooting
- Device Configuration and Deployment
- User Account Administration
- Entra ID
- Network Troubleshooting
- TCP/IP, DNS, and DHCP
- VPN Administration
- Endpoint Security
- IT Asset Management
- IT Service Management
- Technical Documentation
- Backup and Disaster Recovery
- Conference Room Technology
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Security & Safety
Keywords
- Windows 11
- Microsoft 365
- Entra ID
- Azure AD
- eDirectory
- Microsoft Teams
- Microsoft Intune
- Mobile Device Management
- TCP/IP
- DNS
- DHCP
- VPN
- Wireless Networking
- Endpoint Protection
- Antivirus
- Operating System Updates
- Software Patching
- IT Asset Management
- Helpdesk
- Ticket Management
- Data Backup
- Disaster Recovery
- Server Administration
- Virtualization
- Firewalls
- Network Switches
- Wireless Access Points
- CompTIA A+
- CompTIA Network+
- Video Conferencing