Closed listing
Patient Services Specialist - Part-Time
- Gander, NL, Canada
Part-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Part-time
- Closing date
- Working hours
- 20-29 hours per week
- Posting language
- English
- Posted
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Original job description
Archived listing. The details below describe a past opening.
Our FYidoctors - Gander clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing vacancy!
In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.
This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Friday.
What You’ll Do
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
In this role, you’ll deliver exceptional service and support, enhancing the lives of our patients in a dynamic, and rewarding environment that values teamwork and collaboration.
This position is a part-time role working 20-29 hours per week. Our clinic is open Monday to Friday.
What You’ll Do
- Greet and welcome patients to the clinic, manage patient check-in and check-out and engage with patients in person, by phone, and via email
- Perform pre-testing to support comprehensive eye care
- Coordinate appointments, prepare prescription printouts, and manage billing and payments
- Manage eyewear pick-ups and perform minor repairs and adjustments on eyewear
- Deliver exceptional customer service ensuring a positive patient experience
- Support clinic operations by performing additional duties as required
- Previous retail experience is considered an asset
- Ability to multi-task and thrive in a fast-paced environment
- Proficiency with technology and computers, including MS Office Suite
- Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
- Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics)
- Comprehensive benefits package featuring exceptional optical coverage
- Rapid and ongoing growth, providing a consistently challenging and rewarding environment
- A workplace culture that fosters collaboration and teamwork
- Continuous training and development opportunities to support your career growth
FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eyecare provider. Our purpose is simple: enhance the lives of our patients. If you're excited about joining a team that puts patients first and enjoys the process, you belong with us! Our doctor-led, patient-first approach has driven our rapid growth. At FYi, you'll have a meaningful impact on people's lives and have fun doing it.
At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.
More about this job
Responsibilities
Welcome and assist patients in person, by phone, and by email, including managing check-in and check-out, pre-testing, appointments, prescriptions, billing, and payments. Support eyewear pick-ups and minor repairs, deliver a positive patient experience, and help with other clinic operations as needed.
Requirements
Previous retail experience is an asset, along with the ability to multitask in a fast-paced environment and proficiency with computers and Microsoft Office. Strong communication and interpersonal skills, teamwork, adaptability, and the ability to manage changing priorities are also sought.
Skills
- Patient Service
- Customer Service
- Patient Check-In And Check-Out
- Pre-Testing
- Appointment Coordination
- Billing And Payments
- Eyewear Repairs And Adjustments
- Multitasking
- Technology Proficiency
- Computer Skills
- Microsoft Office
- Communication
- Interpersonal Skills
- Teamwork
- Adaptability
- Managing Changing Priorities
Benefits
- Quarterly Bonuses
- Optical Coverage
- Training And Development Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Retail
Keywords
- Patient Services
- Eye Care
- Patient Check-In
- Patient Check-Out
- Pre-Testing
- Appointment Coordination
- Prescription Printouts
- Billing
- Payments
- Eyewear Pick-Ups
- Eyewear Repairs
- Eyewear Adjustments
- Customer Service
- Patient Experience
- Clinic Operations
- Retail Experience
- Microsoft Office Suite
- Computers
- Teamwork
- Communication
- Multitasking
- Adaptability
- Changing Priorities