Regional Coach/Regional Manager
- Halifax, NS, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Join our team as a Regional Coach/Regional Manager! In this role, you'll oversee and provide leadership and coaching to a group of optometry practices in the Halifax Regional Municipality.
What You'll Do
FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is simple: enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.
At FYihealth group, our values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.
What You'll Do
- Contributing to consistent, high quality patient experiences in a multi-unit, cross-functional environment encompassing retail, manufacturing/lab, and doctor services in order to deliver the key results of the organization
- Preparing the organization for quality improvement by advising on activities such as team building, interpersonal communications, meeting facilitation, and coaching and leadership skills.
- Providing effective on-the-job training and guidance to team members, making use of company-provided programs. Deliver clear, motivating, and constructive feedback in a timely manner.
- Analyzing store financial data and make recommendations for improvement to a practice’s retail business and profitability.
- Ensuring consistent campaigns and communications across consumer engagement points. Reinforce the vision and brand initiatives of FYidoctors across all touch points.
- Coaching employees to better understand how their practice can continuously improve, observing practice operations and opportunities for change. Help practices to collect and use data to assess the effectiveness of certain activities.
- Helping practices to plan for and manage change by setting goals, strategizing, and problem solving, and assist by providing tools and support through challenging situations.
- Driving strategic growth and revenue with a strong regional focus.
- Perform additional duties as needed to support the team and organizational goals
- A minimum of five years’ experience in a retail or hospitality team management setting across multiple business locations
- A minimum of four years’ experience in a leadership or managerial role
- A Business diploma and/or degree preferred
- Excellent coaching and personnel development skills; Excellent team building and management capabilities
- Ability to set clear goals, establish accountabilities, and create a motivating and positive work environment
- Strong influencing and negotiating skills; Sound judgement and thorough problem solving and decision making abilities
- Excellent interpersonal communication, both verbal and written
- Knowledge of current optical theory and merchandise
- General PC knowledge including Microsoft Office suite (Word, PowerPoint, Excel, and Outlook)
- A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively
- Ability to travel throughout the region on a weekly basis and a valid driver's license
- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture
- An organization that gives back locally and nationally, and supports you in doing so as well
FYihealth group is Canada's leading diversified healthcare organization comprised of FYidoctors, Visique, BonLook, and solis optics. Doctor-led, professionally managed, and patient-focused, the organization concentrates on delivering outstanding eye care with patient-centric products and services. Our purpose is simple: enhance the lives of our patients. We are Canada’s fastest-growing eye care provider with our Canadian-owned ophthalmic lens manufacturing facility and distribution center.
At FYihealth group, our values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal opportunity employer and are happy to provide accommodations, should they be required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used to ensure an accessible candidate experience and team member experience.
More about this job
Responsibilities
Lead and coach a group of optometry practices, supporting consistent patient experiences, team development, operational improvement, and effective change management. Analyze practice financial performance, strengthen retail profitability, reinforce brand initiatives, and drive regional growth and revenue.
Requirements
Candidates need at least five years of retail or hospitality team management experience across multiple locations and at least four years in a leadership or managerial role; a business diploma or degree is preferred. Strong coaching, team management, communication, financial analysis, and problem-solving abilities are required, along with optical merchandise knowledge, Microsoft Office skills, a valid driver's license, and the ability to travel throughout the region weekly.
Skills
- Coaching
- Leadership
- Team Building
- Personnel Development
- Multi-Location Management
- Financial Analysis
- Profitability Improvement
- Strategic Growth
- Revenue Generation
- Change Management
- Problem Solving
- Decision Making
- Interpersonal Communication
- Negotiation
- Microsoft Office
- Optical Merchandise Knowledge
Benefits
- Two Free Pairs of Glasses and Lenses Per Year
- Ongoing Growth and Development Opportunities
- People-First Culture
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Healthcare
- Retail
- Sales
- Customer Service & Support
Keywords
- Optometry Practices
- Patient Experience
- Retail
- Hospitality
- Manufacturing
- Optical Laboratory
- Doctor Services
- Team Building
- Interpersonal Communication
- Meeting Facilitation
- On-the-Job Training
- Financial Data Analysis
- Retail Profitability
- Consumer Engagement
- Brand Initiatives
- Practice Operations
- Continuous Improvement
- Data Assessment
- Change Management
- Strategic Growth
- Revenue Generation
- Microsoft Office
- Word
- PowerPoint
- Excel
- Outlook
- Optical Theory
- Optical Merchandise
- Regional Travel
- Valid Driver's License