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Added 2 mins ago
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Channel Development Manager
Survalent
Mississauga, ON
- Full-time
The grid is transforming - and you could be at the center of it. Survalent is looking for a Channel Development Manager to build and grow the partner ecosystem behind some of North…
Added 2 mins ago
RE
Inside Sales Representative
Robertson Electric Wholesale
Vaughan, ON
- Full-time
We house the largest inventory to better service our customers and deliver on sales commitments.
Added 2 mins ago
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C-Store Assistant Manager
Co-op
Whitewood, SK
- Full-time
The Assistant Manager is responsible for supporting the manager in day-to-day operations of the gas bar, and cardlock as well as preparing and administering sales, margin, expenses,…
Added 2 mins ago
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Gas Bar Manager Trainee
Co-op
Brandon, MB
- Full-time
The Gas Bar Manager Trainee is a developmental leadership position designed to prepare high-potential team members for future Gas Bar Manager opportunities. Through a structured blend of…
Added 2 mins ago
MH
New Home Advisor
Mattamy Homes
Canada
- Full-time
This role will work on a 4 day per week schedule including Saturday & Sunday
Added 2 mins ago
Client Services Specialist - Mississauga, ON
Intertek Canada
Mississauga, ON
Qualification: Experience in 3rd party certification operations is preferred. Two years or higher education degree/certificate is required.
Added 18 mins ago
GC
Supervisor Food Service Full-Time
Group Compass Ltee
Alliston, ON
- Full-time
The Day Shift Cafeteria Supervisor is responsible for overseeing the daily operations of the cafeteria during breakfast and lunch service · As a Day Shift Cafeteria Supervisor, you will:
Added 18 mins ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
EMCO Corporation
Quebec, QC
- Full-time
Added 18 mins ago
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Medical Director - Oncology
Lilly
Toronto, ON
- Full-time
…least 50% of the time), determined in collaboration with your manager and based on business…
Added 32 mins ago
PC
Sr. Software Engineer
Priority Commerce
Waterloo, ON
- $115,000 to $142,000 CAD / year
- Full-time
…managers, a designer, and business partners in [e.g., treasury operations, sales,…
Added 33 mins ago
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Practice Manager
Transcounts
Langley (District), BC · Langley, BC
- Full-time
The Practice Manager leads the delivery for 30–50 small bookkeeping clients and ensures their Finance & Accounting operations run smoothly, accurately, and with an excellent customer…
Added 33 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Victoria, BC
Travel required: 2 days per week working out of town and away from home
Added 33 mins ago
Delivery Driver
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Fort McMurray, AB · Ft McMurray, AB
If you thrive on a dynamic blend of physical work, driving, exemplary customer service, and sales, then this role is tailor-made for you! Canadian Linen seeks a driven Customer Service…
Added 33 mins ago
SC
Produce Clerk (Part Time)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brant, ON
- Part-time
Loading and unloading of product for the sales floor
Added 48 mins ago
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Personal Banking Associate
TD
Toronto, ON
- Full-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 48 mins ago
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Lead Customer Service Representative
Circle K
Riverview, NB
- Full-time
Night shift premium
Added 1 hour ago
PF
Regional Retail Manager
People Finders Personnel
Markham, ON
- Full-time
Report clearly: submit weekly regional reports to the National Manager with commentary on sales, labour, HR, customer experience and inventory
Added 1 hour ago
PW
Station Manager– Freight Forwarding
Priority Worldwide
Pointe-Claire, QC
- Full-time
The Station Manager will oversee Air and Ocean import and export operations, customer service, compliance, sales support, and station performance. The role will work closely with corporate…
Added 1 hour ago
CC
Senior Account Manager - Demand Response
CLEAResult Canada
Toronto, ON
- $50 to $55 CAD / hour
- Full-time
A technical sales background, which is a must-have.
Added 1 hour ago
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Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
…onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather…
Added 1 hour ago
GM
Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
…onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather…
Added 1 hour ago
DSW: Co-Manager
DSW-Designer Shoe Warehouse
Vaughan, ON
As a Co-Manager at DSW, you will report to the Store Manager and in partnership, lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 1 hour ago
YI
E-Commerce Manager
YM INC.
Toronto, ON
- Full-time
The E-Commerce Manager is responsible for developing a world-class shopping experience online. You will play a key role in shaping an engaging, and high-performing e-commerce experience…
Added 1 hour ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Halifax, NS
- Contract
…onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather…
Added 1 hour ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Toronto, ON
- Contract
…onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather…

G MASS Consulting

Senior Program Lead, Client Integration

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: 3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Posting language: English
Posted: Nov 10, 2026

Original job description

G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client Integration team.

This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to end, working across Fund Accounting, Investor Services, Operations, Technology and Business Development. They will be a trusted, senior point of contact for clients' senior management throughout onboarding.

The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client onboardings, conversions and transformation programs. They will understand target operating models and the impact of structural decisions, and be comfortable managing C-suite stakeholders. The successful candidate will be senior enough to engage clients and executives with credibility and steady a challenging program, while remaining hands-on, delivery-focused and able to make an immediate impact in a fast-paced environment.

The role is offered as an initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance and fit.

Responsibilities:

Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through to go-live and transition to business as usual.
Define program scope, governance, milestones and delivery plans, ensuring clear ownership and accountability across competing priorities and dependencies.
Act as the senior point of contact for clients during onboarding, managing expectations and relationships with client senior management and third parties.
Coordinate Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development so that internal workflows meet each client's unique requirements.
Support new business by participating in sales pitches, RFP/RFI responses and Proofs of Concept, and contribute to Administration Agreement (AA) and SLA negotiations.
Identify and manage risks and issues on high-risk programs, escalating where required and recommending company-wide solutions.
Produce high-quality status reporting and MIS for clients and the executive management team, with a strong emphasis on operational risk, escalation and complaints management.
Direct virtual delivery teams, including AVPs and project managers, and manage pipeline, resourcing and work allocation across concurrent programs.
Drive global best practice, standardisation and continuous improvement across the Client Integration function.

Requirements

A strong, demonstrable track record of delivering large-scale client onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather than a pure IT project management background.
7+ years in the financial services industry, including 5+ years of project or program management and 3+ years of client services within asset management.
Solid knowledge of the alternatives fund lifecycle and the fund administration operating model, including fund accounting, investor services and middle office, and of how target operating model decisions affect clients and service delivery.
Proven knowledge of Listed and OTC products, and genuine interest in the hedge fund and wider alternatives industry.
Proven business analysis experience, with the ability to translate client requirements into workflows and delivery plans.
Excellent stakeholder management and influencing skills, with the credibility to engage client and internal stakeholders up to C-suite level, and to challenge where necessary.
3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Excellent written and verbal communication skills, including preparation of status reporting and materials for executive audiences.
Degree qualified or holding a related professional qualification; a formal project management qualification, accounting background or relationship management experience is advantageous.

Benefits

Length: Initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance

Office: Toronto, Halifax, Malvern (Pennsylvania), Miami, Dallas, Jersey City or New York (hybrid; 3-4 days on-site requirement); USA-wide candidates open to relocation considered

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More about this job

Responsibilities

Lead complex client integrations, conversions, and strategic programs from planning through go-live, coordinating cross-functional teams and managing client relationships. Oversee governance, risks, reporting, resourcing, and continuous improvement while supporting business development and executive stakeholders.

Requirements

Requires a strong track record delivering complex client onboardings or conversions in fund administration, alternative services, or comparable investment operations, with at least 7 years in financial services and substantial program management and client services experience. Candidates should understand alternative fund operations and listed and OTC products, and demonstrate senior stakeholder management, business analysis, and virtual team leadership capabilities.

Skills

Program Management
Project Management
Client Onboarding
Fund Administration
Alternative Investments
Fund Accounting
Investor Services
Stakeholder Management
Business Analysis
Risk Management
Resource Management
Team Leadership
Operational Model Design
Executive Reporting
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Client Integration
Fund Administration
Alternative Investments
Hedge Funds
Fund Accounting
Investor Services
Middle Office
Listed Products
OTC Products
Client Onboarding
Fund Launches
Conversions
Target Operating Model
Program Governance
Business Analysis
Risk Management
Operational Risk
Escalation Management
Complaints Management
RFP/RFI Responses
Proofs Of Concept
Administration Agreements
Service Level Agreements
Executive Reporting
Resource Planning
Matrixed Teams
Continuous Improvement

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Work requirements

Jobs in Canada