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Added 12 mins ago
YI
E-Commerce Manager
YM INC.
Toronto, ON
- Full-time
Support the Ecommerce team with digital strategies that will help drive sales, new customer acquisition and growth within Canada and US
Added 12 mins ago
HE
Marketing Intern
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
At Hype Events, we bring brands and people together through face-to-face marketing, promotional campaigns, and customer engagement. We're looking for motivated, curious individuals who want…
Added 12 mins ago
YI
Bilingual (French/English) POS Technical Support
YM INC.
Toronto, ON
- Full-time
Place service calls for register equipment that is not functional
Added 12 mins ago
MA
Line Service Professional
Million Air Tallahassee
Calgary, AB
- Full-time
Are you excited to provide a level of customer service unrivaled by the competition?
Added 12 mins ago
MA
Line Service Ramp Agent
Million Air Tallahassee
Calgary, AB
- Full-time
Are you excited to provide a level of customer service unrivaled by the competition?
Added 12 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Halifax, NS
- Contract
…of how target operating model decisions affect clients and service…
Added 12 mins ago
YI
Fashion Assistant Buyer
YM INC.
Toronto, ON
- Full-time
Added 12 mins ago
YI
Technical Quality Control Specialist – Footwear
YM INC.
Toronto, ON
- Full-time
Support the buying team to analyze customer product complaints, returns and store feedback to spot defects by style, supplier and construction
Added 12 mins ago
YI
Men’s Fit Model/Merchandise Assistant – Fashion
YM INC.
Toronto, ON
- Full-time
…goods and awesome deals. We’re committed to delivering great customer service and our priorities reflect our customer’s enthusiasm for today’s generation. We want you to take pride in being…
Added 12 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Toronto, ON
- Contract
…of how target operating model decisions affect clients and service…
Added 12 mins ago
C
Account Executive - B2B Hardware Sales and Solutions
CareTek
Brampton, ON
- Full-time
Deliver responsive customer service: own order status, issue resolution and escalations through to delivery and invoice.
Added 12 mins ago
P
Customer Service & Order Coordinator
PheedLoop
Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 12 mins ago
HE
Retail Sales Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
Whether you bring experience in retail, hospitality, sales, or customer service, or are looking to begin a career in a new industry, we provide the training and support to help you develop…
Added 12 mins ago
HE
Entry level Event Assistant
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
You might be coming from retail, hospitality, customer service or university - or simply looking for an opportunity to build practical experience in a people-focused environment.
Added 12 mins ago
K
Platform Backend Engineer (Go, Distributed Systems & Event Streaming)
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Toronto, ON
- Full-time
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive…
Added 12 mins ago
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class 1 truck driver
Steve's Livestock Transport
Blumenort, MB
- Full-time
Record cargo information, hours of service, distance travelled and fuel consumption
Added 12 mins ago
MA
Line Service Professional
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Richmond, BC
- Full-time
Are you excited to provide a level of customer service unrivaled by the competition?
Added 12 mins ago
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(CAN) Préposé à l’accueil
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Montreal, QC
- Full-time
…creating a welcoming and positive shopping experience for every customer. By delivering exceptional customer service and supporting sales floor operations, you help build customer trust and…
Added 12 mins ago
LC
Fruits et légumes Commis temps partiel jour Embauche feu vert
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Longueuil, QC
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La capacité de déplacer jusqu’à 50 lb et à être constamment en déplacement pendant un quart de travail complet
Added 12 mins ago
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Carvery Student Part Time Day Greenlight Requisition
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- Part-time
…staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a…
Added 12 mins ago
Corporate Store Manager A - Store
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Dartmouth, NS
Must have both POS and cash handling experience
Added 12 mins ago
C
Food Services Manager
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- Full-time
At least one year of front-of-house and customer service experience
Added 27 mins ago
CF
Sprinkler Fitter - Service
Classic Fire + Life Safety
Toronto, ON
- Full-time
Communicate with customers effectively and ensure the customer is receiving valuable quality service.
Added 27 mins ago
CF
Back Shop Assistant
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…for system upgrades, through to preventative maintenance and…
Added 27 mins ago
JI
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G MASS Consulting

Senior Program Lead, Client Integration

Halifax, NS, Canada

Contract

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Applications open in a new tab.

Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: 3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Posting language: English
Posted: Nov 10, 2026

Original job description

G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client Integration team.

This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to end, working across Fund Accounting, Investor Services, Operations, Technology and Business Development. They will be a trusted, senior point of contact for clients' senior management throughout onboarding.

The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client onboardings, conversions and transformation programs. They will understand target operating models and the impact of structural decisions, and be comfortable managing C-suite stakeholders. The successful candidate will be senior enough to engage clients and executives with credibility and steady a challenging program, while remaining hands-on, delivery-focused and able to make an immediate impact in a fast-paced environment.

The role is offered as an initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance and fit.

Responsibilities:

Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through to go-live and transition to business as usual.
Define program scope, governance, milestones and delivery plans, ensuring clear ownership and accountability across competing priorities and dependencies.
Act as the senior point of contact for clients during onboarding, managing expectations and relationships with client senior management and third parties.
Coordinate Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development so that internal workflows meet each client's unique requirements.
Support new business by participating in sales pitches, RFP/RFI responses and Proofs of Concept, and contribute to Administration Agreement (AA) and SLA negotiations.
Identify and manage risks and issues on high-risk programs, escalating where required and recommending company-wide solutions.
Produce high-quality status reporting and MIS for clients and the executive management team, with a strong emphasis on operational risk, escalation and complaints management.
Direct virtual delivery teams, including AVPs and project managers, and manage pipeline, resourcing and work allocation across concurrent programs.
Drive global best practice, standardisation and continuous improvement across the Client Integration function.

Requirements

A strong, demonstrable track record of delivering large-scale client onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather than a pure IT project management background.
7+ years in the financial services industry, including 5+ years of project or program management and 3+ years of client services within asset management.
Solid knowledge of the alternatives fund lifecycle and the fund administration operating model, including fund accounting, investor services and middle office, and of how target operating model decisions affect clients and service delivery.
Proven knowledge of Listed and OTC products, and genuine interest in the hedge fund and wider alternatives industry.
Proven business analysis experience, with the ability to translate client requirements into workflows and delivery plans.
Excellent stakeholder management and influencing skills, with the credibility to engage client and internal stakeholders up to C-suite level, and to challenge where necessary.
3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Excellent written and verbal communication skills, including preparation of status reporting and materials for executive audiences.
Degree qualified or holding a related professional qualification; a formal project management qualification, accounting background or relationship management experience is advantageous.

Benefits

Length: Initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance

Office: Toronto, Halifax, Malvern (Pennsylvania), Miami, Dallas, Jersey City or New York (hybrid; 3-4 days on-site requirement); USA-wide candidates open to relocation considered

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More about this job

Responsibilities

Lead complex client integrations, conversions, and strategic programs from planning through go-live, coordinating cross-functional teams and managing client and executive relationships. Oversee governance, risks, reporting, resourcing, and delivery quality while supporting new business and driving standardization and continuous improvement.

Requirements

Requires substantial program or project management experience delivering client onboardings, fund launches, or conversions in fund administration, alternative services, or comparable investment operations, along with strong knowledge of alternatives fund operations and listed and OTC products. Candidates should have senior stakeholder and client management skills, business analysis capability, and experience leading virtual teams; a degree or related professional qualification is required, while formal project management or accounting qualifications are advantageous.

Skills

Program Management
Project Management
Client Integration
Client Onboarding
Fund Administration
Alternative Investments
Fund Accounting
Investor Services
Stakeholder Management
Business Analysis
Risk Management
Resource Management
Team Leadership
Operational Model Design
Status Reporting
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Client Integration
Fund Administration
Alternative Investments
Hedge Funds
Fund Lifecycle
Fund Accounting
Investor Services
Middle Office
Listed Products
OTC Products
Client Onboarding
Fund Launches
Conversions
Target Operating Model
Program Governance
Business Analysis
Risk Management
Operational Risk
Escalation Management
Complaints Management
RFP/RFI Responses
Proofs Of Concept
Administration Agreements
Service Level Agreements
Executive Reporting
Virtual Teams
Resource Planning
Continuous Improvement

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Work requirements

Jobs in Canada