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Added 12 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Halifax, NS
- Contract
The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client…
Added 12 mins ago
PS
Information Technology Security Manager
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- Full-time
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Added 12 mins ago
GM
Senior Program Lead, Client Integration
G MASS Consulting
Toronto, ON
- Contract
The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client…
Added 27 mins ago
CF
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Added 42 mins ago
PH
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Added 42 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Toronto, ON
- Full-time
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 42 mins ago
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Added 42 mins ago
PH
Nurse, Clinical Informatics Specialist
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…from the Team Lead, Site Supervisor, Laboratory Operations Manager, or Program Head/Medical Microbiologist as appropriate on customer service…
Added 42 mins ago
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…dynamic team based in Edmonton, AB. Reporting to the Project Manager, you will be responsible for taking off reinforcing steel and related products for the purpose of pricing the project,…
Added 42 mins ago
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Added 42 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 42 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 42 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation.…
Added 42 mins ago
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Added 1 hour ago
C
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Added 1 hour ago
AM
Ticket Management
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…products sold by Andau Medical. Reporting to the Customer Support Manager, it is important for this role to increase customer satisfaction, loyalty, and retention by meeting customers…

G MASS Consulting

Senior Program Lead, Client Integration

Halifax, NS, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 10, 2026
Experience: 3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Posting language: English
Posted: Nov 10, 2026

Original job description

G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client Integration team.

This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to end, working across Fund Accounting, Investor Services, Operations, Technology and Business Development. They will be a trusted, senior point of contact for clients' senior management throughout onboarding.

The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client onboardings, conversions and transformation programs. They will understand target operating models and the impact of structural decisions, and be comfortable managing C-suite stakeholders. The successful candidate will be senior enough to engage clients and executives with credibility and steady a challenging program, while remaining hands-on, delivery-focused and able to make an immediate impact in a fast-paced environment.

The role is offered as an initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance and fit.

Responsibilities:

Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through to go-live and transition to business as usual.
Define program scope, governance, milestones and delivery plans, ensuring clear ownership and accountability across competing priorities and dependencies.
Act as the senior point of contact for clients during onboarding, managing expectations and relationships with client senior management and third parties.
Coordinate Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development so that internal workflows meet each client's unique requirements.
Support new business by participating in sales pitches, RFP/RFI responses and Proofs of Concept, and contribute to Administration Agreement (AA) and SLA negotiations.
Identify and manage risks and issues on high-risk programs, escalating where required and recommending company-wide solutions.
Produce high-quality status reporting and MIS for clients and the executive management team, with a strong emphasis on operational risk, escalation and complaints management.
Direct virtual delivery teams, including AVPs and project managers, and manage pipeline, resourcing and work allocation across concurrent programs.
Drive global best practice, standardisation and continuous improvement across the Client Integration function.

Requirements

A strong, demonstrable track record of delivering large-scale client onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather than a pure IT project management background.
7+ years in the financial services industry, including 5+ years of project or program management and 3+ years of client services within asset management.
Solid knowledge of the alternatives fund lifecycle and the fund administration operating model, including fund accounting, investor services and middle office, and of how target operating model decisions affect clients and service delivery.
Proven knowledge of Listed and OTC products, and genuine interest in the hedge fund and wider alternatives industry.
Proven business analysis experience, with the ability to translate client requirements into workflows and delivery plans.
Excellent stakeholder management and influencing skills, with the credibility to engage client and internal stakeholders up to C-suite level, and to challenge where necessary.
3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Excellent written and verbal communication skills, including preparation of status reporting and materials for executive audiences.
Degree qualified or holding a related professional qualification; a formal project management qualification, accounting background or relationship management experience is advantageous.

Benefits

Length: Initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance

Office: Toronto, Halifax, Malvern (Pennsylvania), Miami, Dallas, Jersey City or New York (hybrid; 3-4 days on-site requirement); USA-wide candidates open to relocation considered

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More about this job

Responsibilities

Lead complex client integrations, conversions, and strategic programs from planning through go-live, coordinating cross-functional teams and managing client and executive relationships. Oversee governance, risks, reporting, resourcing, and delivery quality while supporting new business and driving standardization and continuous improvement.

Requirements

Requires substantial program or project management experience delivering client onboardings, fund launches, or conversions in fund administration, alternative services, or comparable investment operations, along with strong knowledge of alternatives fund operations and listed and OTC products. Candidates should have senior stakeholder and client management skills, business analysis capability, and experience leading virtual teams; a degree or related professional qualification is required, while formal project management or accounting qualifications are advantageous.

Skills

Program Management
Project Management
Client Integration
Client Onboarding
Fund Administration
Alternative Investments
Fund Accounting
Investor Services
Stakeholder Management
Business Analysis
Risk Management
Resource Management
Team Leadership
Operational Model Design
Status Reporting
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Client Integration
Fund Administration
Alternative Investments
Hedge Funds
Fund Lifecycle
Fund Accounting
Investor Services
Middle Office
Listed Products
OTC Products
Client Onboarding
Fund Launches
Conversions
Target Operating Model
Program Governance
Business Analysis
Risk Management
Operational Risk
Escalation Management
Complaints Management
RFP/RFI Responses
Proofs Of Concept
Administration Agreements
Service Level Agreements
Executive Reporting
Virtual Teams
Resource Planning
Continuous Improvement

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Work requirements

Jobs in Canada