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Added 4 mins ago
YI
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The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client…
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GM
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GM
Vice President, Client Integration (Program/Project Manager)
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…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
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GM
Vice President, Client Integration (Program/Project Manager)
G MASS Consulting
Halifax, NS
- Full-time
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…
Added 35 mins ago
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Added 35 mins ago
GM
Vice President, Client Integration (Program/Project Manager)
G MASS
Remote, Canada
- Full-time
- Remote
…virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical…

G MASS Consulting

Vice President, Client Integration (Program/Project Manager)

Halifax, NS, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Vice President, Client Integration to join their North American Client Integration team.

This is a senior, client-facing delivery role, leading client integrations, conversions and strategic projects. The VP manages virtual project teams responsible for new client onboarding, service delivery change and sales support. The Client Integration team is the client's central point of contact, both technical and operational, throughout onboarding, and engages the senior management of every organisation that interacts with the firm's Fund Services business.

The client requires a strong, seasoned project manager from the fund administration or alternatives servicing space, who has been there and done it on client onboarding and transformation. They will understand target operating models and the impact of structural decisions, engage confidently up to C-suite level, and keep pace with a fast-moving, high-volume onboarding environment. The VP also coaches, manages and develops a group of Assistant Vice Presidents, drives global best practice and standardisation, and plays an active part in winning new business.

The role is offered as a permanent position.

Responsibilities:

Lead and oversee client integrations, conversions and strategic projects, including new client launches, New Business Existing Client (NBEC) launches, onboarding of ancillary services and major SLA changes.
Coordinate internal and external stakeholders so that project scope is documented, agreed and completed at the planning phase, and that internal workflows capture each client's unique requirements.
Participate in marketing and sales pitches, demonstrating the firm's workflows, best practices and technology, and support RFP/RFI responses.
Act as a direct source of information to Business Development, manage requested Proofs of Concept and contribute to Administration Agreement (AA) and SLA negotiations.
Oversee and manage strategic initiatives within the Client Integration team, and actively participate in departmental and company-wide projects and process improvements.
Identify issues and concerns on high-risk projects and recommend company-wide solutions.
Track projects, progress, status and deadlines, and produce MIS reporting for the executive management team.
Actively manage operational risk, including monthly status reporting on key developments to external clients and executive management, with a strong emphasis on escalation and complaints management.
Manage virtual project teams and the pipeline, project and resourcing plan, ensuring fluid work forecasting and allocation.
Lead, recruit, train and develop a group of AVPs, partner with Senior Vice Presidents on the resolution of complex client issues, and ensure adherence to departmental procedures and policies.

Requirements

Degree educated or holding a relevant professional qualification.
5+ years' project management experience in fund administration or investment operations, delivering client onboardings, conversions and transformation programmes (rather than a purely IT background).
3+ years in client services within asset management, ideally with a fund administrator or alternatives servicing provider.
3+ years managing people and resources.
Experience in financial services, with a genuine interest in the markets and the hedge fund space.
Business analysis experience, a good grasp of target operating models and their structural impact, and knowledge of listed and OTC products.
Confident communicator, able to build credibility with clients and internal stakeholders up to C-suite while running several projects at pace.
Takes ownership, works collaboratively and brings fresh ideas to drive continuous improvement.
Strong Microsoft Office skills.
Desirable: accounting or middle office background, a formal project management qualification, or relationship management experience.

Benefits

This is a permanent contract

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More about this job

Responsibilities

Lead client integrations, conversions, onboarding, and strategic projects, coordinating internal and external stakeholders and managing project scope, timelines, risks, reporting, and resources. Lead and develop a team of Assistant Vice Presidents, support sales and business development, and drive consistent practices and process improvements across the organization.

Requirements

Requires a degree or relevant professional qualification, at least five years of project management experience in fund administration or investment operations, and at least three years each in asset-management client services and people management. Candidates should bring business analysis and target operating model knowledge, financial markets and hedge fund familiarity, strong client-facing communication skills, and the ability to manage multiple projects at pace.

Skills

Project Management
Client Onboarding
Client Integration
Fund Administration
Investment Operations
Client Services
Business Analysis
Target Operating Models
Stakeholder Management
People Management
Risk Management
Resource Planning
Process Improvement
Sales Support
RFP/RFI Responses
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Fund Administration
Alternative Asset Services
Client Integration
Client Onboarding
Client Conversions
Strategic Projects
New Business Existing Client (NBEC)
Fund Services
Investment Operations
Asset Management
Hedge Funds
Target Operating Models
Business Analysis
Listed Products
OTC Products
Administration Agreements
Proofs of Concept
RFP/RFI
Business Development
Operational Risk
Escalation Management
Complaints Management
MIS Reporting
Resource Planning
Process Improvement
Microsoft Office

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Work requirements

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