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Added 16 mins ago
CC
Senior Account Manager - Demand Response
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- $50 to $55 CAD / hour
- Full-time
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Added 16 mins ago
GM
Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own…
Added 16 mins ago
GM
Senior Program Lead, Client Integration
G MASS
Remote, Canada
- Contract
- Remote
This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own…
Added 31 mins ago
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Added 46 mins ago
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Added 46 mins ago
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Senior Program Lead, Client Integration
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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Remote, Canada
- Full-time
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Added 6 hours ago
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G MASS

Senior Program Lead, Client Integration

Remote, Canada

Remote

Contract

Apply on jobs.workable.com About employer

Applications open in a new tab.

Job details

Job type: Contract
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Experience: 3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Posting language: English
Posted: Nov 10, 2026

Original job description

G MASS Consulting are partnered with a leading global fund administration and alternative asset services provider, as they seek a Senior Program Lead to join their North American Client Integration team.

This is a senior delivery leadership role at a time of significant growth, leading the firm's most complex client integrations, conversions and strategic programs. The Program Lead will own large, multi-workstream onboardings for alternative investment managers end to end, working across Fund Accounting, Investor Services, Operations, Technology and Business Development. They will be a trusted, senior point of contact for clients' senior management throughout onboarding.

The client requires a strong, seasoned program or project manager from the fund administration or alternatives services provider space, who has repeatedly delivered complex client onboardings, conversions and transformation programs. They will understand target operating models and the impact of structural decisions, and be comfortable managing C-suite stakeholders. The successful candidate will be senior enough to engage clients and executives with credibility and steady a challenging program, while remaining hands-on, delivery-focused and able to make an immediate impact in a fast-paced environment.

The role is offered as an initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance and fit.

Responsibilities:

Lead the firm's largest and most complex client integrations, conversions and strategic programs end to end, from scoping and planning through to go-live and transition to business as usual.
Define program scope, governance, milestones and delivery plans, ensuring clear ownership and accountability across competing priorities and dependencies.
Act as the senior point of contact for clients during onboarding, managing expectations and relationships with client senior management and third parties.
Coordinate Fund Accounting, Investor Services, Operations, Technology, Legal and Business Development so that internal workflows meet each client's unique requirements.
Support new business by participating in sales pitches, RFP/RFI responses and Proofs of Concept, and contribute to Administration Agreement (AA) and SLA negotiations.
Identify and manage risks and issues on high-risk programs, escalating where required and recommending company-wide solutions.
Produce high-quality status reporting and MIS for clients and the executive management team, with a strong emphasis on operational risk, escalation and complaints management.
Direct virtual delivery teams, including AVPs and project managers, and manage pipeline, resourcing and work allocation across concurrent programs.
Drive global best practice, standardisation and continuous improvement across the Client Integration function.

A strong, demonstrable track record of delivering large-scale client onboardings, fund launches or conversions as a program or project manager within a fund administrator, alternatives services provider or comparable investment operations environment, rather than a pure IT project management background.
7+ years in the financial services industry, including 5+ years of project or program management and 3+ years of client services within asset management.
Solid knowledge of the alternatives fund lifecycle and the fund administration operating model, including fund accounting, investor services and middle office, and of how target operating model decisions affect clients and service delivery.
Proven knowledge of Listed and OTC products, and genuine interest in the hedge fund and wider alternatives industry.
Proven business analysis experience, with the ability to translate client requirements into workflows and delivery plans.
Excellent stakeholder management and influencing skills, with the credibility to engage client and internal stakeholders up to C-suite level, and to challenge where necessary.
3+ years of people and resource management experience, including leading and coaching virtual or matrixed delivery teams.
Excellent written and verbal communication skills, including preparation of status reporting and materials for executive audiences.
Degree qualified or holding a related professional qualification; a formal project management qualification, accounting background or relationship management experience is advantageous.

Length: Initial 12 month contract, with a strong opportunity to convert to a permanent position subject to performance

Office: Toronto, Halifax, Malvern (Pennsylvania), Miami, Dallas, Jersey City or New York (hybrid; 3-4 days on-site requirement); USA-wide candidates open to relocation considered

Apply on jobs.workable.com About employer

More about this job

Responsibilities

Lead complex client integrations, conversions, and strategic programs from scoping through to go-live. Act as the primary point of contact for senior client management while coordinating internal teams across operations, technology, and business development.

Requirements

Requires over 7 years of financial services experience with at least 5 years in program or project management within fund administration. Candidates must possess deep knowledge of the alternatives fund lifecycle and strong stakeholder management skills.

Skills

Program Management
Project Management
Client Integration
Fund Accounting
Investor Services
Stakeholder Management
Business Analysis
Alternative Investments
Financial Services
Risk Management
Operational Risk
Strategic Planning
Team Leadership
Change Management
Relationship Management
Process Improvement

Visa sponsorship

Not detected in the job text

Keywords

Program Lead
Client Integration
Fund Administration
Alternative Assets
Onboarding
Conversions
Target Operating Models
C-suite Stakeholders
Fund Accounting
Investor Services
Business Development
RFP
RFI
SLA
MIS
Operational Risk
Listed Products
OTC Products
Hedge Funds
Business Analysis
Matrixed Teams
Financial Services
Asset Management
Project Management
Strategic Programs

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