IT Support Technician – Level 1

Reporting to the IT Manager, the IT Support Technician acts as the first point of contact for users with technical needs. The incumbent provides effective, courteous and solution-oriented support for computer equipment, software and access. This role is critical to the day-to-day functioning of internal operations.

Core Responsibilities

· Provide first level technical support to users, both in person and remotely;

· Contribute to the opening and operational set-up of a second G Mining group office;

· Diagnose and resolve workstation, printer, display and other peripheral incidents;

· Install, configure and maintain IT equipment;

· Support users in the use of Microsoft software (Windows 11, Office 365, Teams, etc.);

· Create and manage user accounts in the different systems;

· Document actions and maintain equipment and incident logs;

· Assist with onboarding and IT integration of new employees;

· Work with the IT team to continuously improve internal tools and processes;

· Provide ad hoc support for project deployment at mine sites and in our international offices.

Requirements

· DEC or AEC in IT;

· Two (2) years relevant technical support experience;

· Very good knowledge of Microsoft Windows 10, 11, Office 365 and common computer hardware;

· Knowledge of Windows Server, engineering and document management software is an asset;

· Hold a valid Passport and be available for occasional site visits abroad;

· Ability to communicate in both English and French, knowledge of Spanish or Portuguese is an asset.

Abilities

· Strong customer service and communication skills;

· Rigor, autonomy and good organizational skills;

· Analytical and detail oriented;

· Ability to learn quickly in a dynamic, multi-site environment;

· Comfortable working in a multicultural and multilingual environment.

Additional Information

· The position will be based at the G Mining Services office in Brossard, in the Solar Uniquartier.

· A minimum of 4 days per week is expected in the office

· Possibility to occasionally travel based on candidate availability.

If you feel ready and willing to be part of a team of experienced professionals, involved in various areas of the mining industry and driven by the desire to succeed in the projects in which they are involved, we offer you a challenge that matches your ambitions.