Reporting to the IT Lead, the incumbent is a senior technical contributor responsible for the proper operation, security, and evolution of the company’s network infrastructure, servers, workstations, software, and peripherals. More specifically, the incumbent will:
- Diagnose and resolve incidents, and provide escalation support to users regarding equipment and software
- Contribute to the development, technical design, implementation, training, and maintenance of systems
- Install, test, and update computer equipment (computers, servers, peripherals, programs, and software)
- Maintain the security, administration, and day-to-day operation of the equipment
Network Administration
- Maintain LAN/WAN infrastructure, including switches, routers, firewalls, VPNs, and wireless networks (Fortinet, Cisco and HPE Aruba equipment)
- Manage network segmentation, VLANs, and routing protocols (BGP, OSPF)
- Monitor network performance, troubleshoot complex issues, and perform capacity planning
- Oversee structured cabling and fiber connectivity in on-premises server rooms, including during the transition to the cloud
Systems Administration
- Administer Windows Server and Linux environments (physical and virtual)
- Manage virtualization platforms (Hyper-V or Proxmox) and cloud resources (Azure and AWS)
- Maintain Active Directory, Entra ID, Group Policy, DNS, DHCP, and identity and access management
- Handle patch management, configuration management, and lifecycle planning
Security & Resilience
- Implement and enforce security best practices, including hardening, access controls, and vulnerability remediation
- Configure, maintain, and regularly test backup, disaster recovery, and business continuity solutions
- Support audits and compliance requirements
- Respond to and document security incidents
Automation & Operations
- Automate repetitive tasks
- Maintain monitoring and alerting systems
- Create and maintain clear documentation, procedures, runbooks, and network diagrams
- Maintain an inventory of all IT components in the organization
- Participate in an on-call rotation (every other week) to resolve critical incidents remotely outside office hours
Leadership
- Mentor less experienced team members and contribute to technical standards
- Evaluate new technologies and recommend improvements
Requirements
- College diploma (DEC) or Attestation of College Studies (AEC) in computer science
- 10+ years of global experience in network and/or systems administration, including at least 2 years in a senior or technical-lead capacity
- Experience in a multi-site environment
- Strong knowledge of TCP/IP, switching, routing (including BGP and OSPF), firewalls, and VPN technologies
- Experience with Fortinet, Cisco and Aruba technology
- Strong experience with Windows Server/Workstation and Linux administration
- Strong experience with cloud providers (Azure and AWS), including migrating on-premises workloads to the cloud
- Strong knowledge of Active Directory and Entra ID
- Background in regulated or high-availability environments
- Experience with virtualization and backup/disaster recovery solutions
- Proficiency in at least one scripting language (PowerShell, Python, or Bash)
- Excellent written and verbal communication
- Availability to be on call every other week and to resolve critical incidents remotely outside office hours
- Ability to communicate in French and English; Spanish is an asset
Abilities
- Good ability to analyze and synthesize processes
- Ability to work as part of a team in a multicultural environment
- Ability to work on-site at the office five days a week
- Ability to travel overseas
- Concern for customer service and quality of work
- Thoroughness and attention to detail
- Organizational skills and adaptability
