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Added 1 min ago
Information Management Analyst
Quarry Consulting
Ottawa, ON · Greater Ottawa Metropolitan Area
Contract
Provide senior-level information management services to help business and IT teams manage information assets throughout their lifecycle. The consultant will translate information-management…
Added 2 mins ago
Manager, Origination Analytics
Rev Renewables Ops, LLC
Oakville, ON
$140,000 to $170,000 CAD / year
Full-time
Contribute to senior management special projects, support energy offtake contract negotiations, and project finance requests
Added 31 mins ago
Oracle Cloud SCM Consultant
K&K Global Talent Solutions INC.
Toronto, ON
Full-time
We are seeking an experienced Oracle Cloud SCM Consultant with strong functional expertise in Oracle Cloud ERP Supply Chain Management modules. The ideal candidate will work closely with…
Added 1 hour ago
Implementation Consultant
Prophix
Remote, Canada
Remote
As an Implementation Consultant, you own the delivery of Prophix One™ for a portfolio of small-to-medium clients - from kickoff through go-live and into the first weeks of live use. You run…
Added 1 hour ago
Divisional Risk Operations Manager
Capgemini
Montreal, QC
The Divisional Risk Operations Manager is a senior consultant who will support the Divisional Technology Risk
Added 1 hour ago
Implementation Consultant
Prophix
Toronto, ON · Etobicoke, ON
$75,000 to $86,000 CAD / year
Full-time
As an Implementation Consultant, you own the delivery of Prophix One™ for a portfolio of small-to-medium clients - from kickoff through go-live and into the first weeks of live use. You run…
Added 2 hours ago
Director, Agile Data Delivery 1
Scotiabank
Toronto, ON
The Director of Data Delivery leads and empowers the teams responsible for the end-to-end, Agile delivery of data solutions and data products on the Azure/Databricks platform for…
Added 4 hours ago
SharePoint Online / Microsoft Dynamics 365, Computer Application Support
Procom
Ottawa, ON
Contract
Senior Computer Application Support Consultant - SharePoint Online / Microsoft Dynamics 365
Added 5 hours ago
Sr SAP SuccessFactors Engineer
InfiCare Staffing
Toronto, ON · Greater Toronto Area, Canada
Contract
The EMEA Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for Colliers’ SAP SuccessFactors landscape…
Added 5 hours ago
Senior Azure Databricks Consultant
BURGEON IT SERVICES
Burnaby, BC
Contract
We’re seeking an intermediate-level Azure Databricks Engineer to build and optimize scalable data pipelines, manage Delta Lake-based data products, and support analytics/ML workloads.…
Added 7 hours ago
Specialist Data Integration Data Analytics, Reporting & Evaluation
Provincial Health Services Authority
Vancouver, BC
Full-time
Reporting to the Decision Support Consultant, Information Integration, the Data Integration Specialist provides integrated healthcare data analysis and interpretation to senior leadership,…
Added 10 hours ago
Application Security Consultant - SCA (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
…open-source security. Working across the enterprise, you will support application teams, drive security best practices, and improve RBC's overall security posture through the design and…
Added 13 hours ago
Associate Development
Innergex
Vancouver, BC
Full-time
…Columbia, and will work closely with a Development Manager to support the development of utility-scale solar, wind, and hydro projects in Ontario. The successful candidate will assist…
Added 14 hours ago
SENIOR PROJECT COORDINATOR PF&R & ED&C
City of Toronto
Toronto, ON
Reporting to the Senior Project Manager, Asset and Energy Management, the Senior Project Coordinator will support the Asset Management, Environment and Energy Unit of Parks Forestry &…
Added 15 hours ago
Corporate Tax, Senior Associate
Pwc Canada
Vancouver, BC
Full-time
…local and overseas tax affairs, while acting as a strategic consultant related to their…
Added 17 hours ago
Workday Advanced Compensation Sr. Consultant (Cert Required)
ERPA
Canada
Full-time
We have an exciting opportunity available for a Senior Workday Advanced Compensation Consultant on our Workday HCM team! This role will be responsible for solutioning, navigating, and…
Added 17 hours ago
Senior Project Manager Consultant
AtkinsRéalis
Toronto, ON
Full-time
The Senior Project Manager Consultant will support a transformative airport infrastructure project and will be part of a high-performing project team based in the west end of Toronto.
Added 18 hours ago
Data Protection Consultant
Avanade
Toronto, ON
Full-time
As a Data Protection Consultant, you’ll lead the delivery of data protection and data governance solutions for Avanade clients. You’ll bring hands-on technical expertise, own project…
Added 18 hours ago
Business Management Consultant, Private Banking
CIBC
Toronto, ON
Full-time
Drive strategic execution- Lead business management initiatives aligned to national Private Banking priorities and support the strategic objectives of senior leadership through strong…
Added 18 hours ago
Treasury Deposit Analytics Manager
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
Utilize centralized data repositories and analytics platforms to support reporting, forecasting, modelling, and analytical initiatives.
Added 18 hours ago
Senior Consultant, Influencer
Burson
Toronto, ON
Full-time
Burson is looking for a Senior Consultant with specialization in Influencer Marketing to work across iconic beauty, retail and CPG brands. As a part of WPP Onefluence, you’ll be joining a a…
Added 19 hours ago
Application Security Consultant - SCA (Global Security)
RBC
Toronto, ON
Full-time
…open-source security. Working across the enterprise, you will support application teams, drive security best practices, and improve RBC's overall security posture through the design and…
Added 19 hours ago
Corporate Tax, Senior Associate
PwC
Vancouver, BC
Full-time
…local and overseas tax affairs, while acting as a strategic consultant related to their…
Added 19 hours ago
Account Executive
RELX
Toronto, ON · Canada - Toronto (Sheppard Ave)
Full-time
Do you enjoy engaging with senior decision-makers and driving growth through complex, high-value sales opportunities in the LegalTech space?
Added 20 hours ago
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
£80 to £95 GBP / year
Full-time
We have an exciting brand-new role as an AI Solutions Engineer to support our Intellectual Property prospective customers.

Gala Solutions

Customer Success Specialist

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

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Original job description

Job Description:

The consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to, the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.

Maintain existing customer-success metrics and data as directed.

Responsibilities include, but are not limited to, the following: Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.

Prepare documentation or visuals of campaign performance for the client; analyze trends to identify areas for improvement.

Work with our fleet leadership team to boost customer referrals and develop case studies.

Basic understanding of observability.

Basic experience of working under Linux.

Helps in technical troubleshooting and helps customers in instrumentation of the applications to send teler observability tools.

Maintain technical documentation in our teams' internal and user-facing docs.

Required skills and qualifications include, but are not limited to, the following:

Three to five years of experience in customer success

Strong skills in verbal and written communications, strategic planning, and project management

Analytical and process-oriented mindset

Ability to work effectively across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to, the following:

Bachelor's degree or equivalent in computer science or communications

Knowledge of Jira

Prior Knowledge of Observability/APM Products such as Grafana Labs/AppDynamics/Opentelemetry

Experience in event planning

Required Skills

Knowledge of Python or Java

Nice to have (not must-haves)

Cloud experience - AWS/Azure (deploying and maintaining apps)

Kubernetes experience

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More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, serving as a trusted advisor and day-to-day contact. Coordinate customer and project-team workflows, analyze performance and trends, support technical troubleshooting and application instrumentation, and maintain customer-success strategies, metrics, and documentation.

Requirements

Requires three to five years of customer-success experience, strong communication, strategic planning, project management, and analytical skills, plus the ability to collaborate across departments and adapt to changing priorities. Python or Java knowledge is required; a computer science or communications degree, Jira, observability/APM products, event planning, cloud experience, and Kubernetes experience are preferred or considered beneficial.

Skills

Customer Success
Customer Onboarding
Customer Retention
Strategic Planning
Project Management
Written Communication
Verbal Communication
Data Analysis
Technical Troubleshooting
Observability
Linux
Python
Java
Jira
Kubernetes

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Customer Journey
Customer Support
Strategic Planning
Project Management
Performance Metrics
Campaign Performance
Technical Troubleshooting
Application Instrumentation
Observability
Application Performance Monitoring
Linux
Python
Java
Jira
Grafana Labs
AppDynamics
OpenTelemetry
AWS
Azure
Kubernetes
Event Planning
Technical Documentation

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