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Added 17 mins ago
North American Pursuit Specialist
RSM US LLP
Toronto, ON
Full-time
…digital pursuit experience activities under the direction of more senior team…
Added 17 mins ago
Sr HRBP, Personal & Business Banking Headquarters
BMO
Toronto, ON · FCP
Full-time
Acts as a strategic thought partner and trusted advisor to Line of Business’s senior leadership team, helping to advance the business’ people strategy and optimize their human capital.…
Added 1 hour ago
Associate
RBC
Toronto, ON
Full-time
By providing ongoing, exceptional service and support to our clients and Advisor team, you will help strengthen existing relationships, welcome new clients to the firm, and play a key role…
Added 1 hour ago
Senior Manager, Payroll
University of British Columbia
Vancouver, BC
$10,459.67 to $15,675.58 CAD / month
Full-time
…to payroll, government and other external stakeholders. The Senior Manager will liaise with senior faculty, staff, and teams within the Finance, Tax, Risk Management and Human Resources…
Added 1 hour ago
Senior Solution Architect - (Banking)
BMO
Toronto, ON · BMOPLACE
Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 1 hour ago
Financial Advisor/ Senior Financial Advisor - Southgate
Servus Credit Union
Edmonton, AB
Full-time
We are hiring for a full-time Financial Advisor/ Senior Financial Advisor in our Southgate branch in Edmonton!
Added 1 hour ago
Senior Advisor, Talent Acquisition
Pomerleau
Toronto, ON
$87,000 to $112,000 CAD / year
Full-time
As a Senior Talent Acquisition Advisor within Pomerleau’s Talent, Culture and Leadership team, you will play a key role in the future success of the organization by leveraging your…
Added 1 hour ago
Chief Financial Officer (CFO) Strategic Business Executive
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Reporting directly to the Board of Directors, the CFO serves as the principal financial advisor to the Board and Executive Leadership Team, providing leadership across financial operations,…
Added 1 hour ago
Everyday Banking Advisor - Calgary Brentwood Village
ATB Financial
Calgary, AB
Full-time
Be a Trusted Advisor: Provide personalized advice on personal banking products, services, and solutions. You'll match clients with the right products and escalate complex needs to senior…
Added 1 hour ago
Associate Director - Commercial Real Estate
ATB Financial
AB · Edmonton, AB
Full-time
…loves solving problems and connecting with people. You are customer obsessed and leverage your financial skills to find ways to create a meaningful impact on our clients. You bring passion,…
Added 2 hours ago
Sr. Team Leader, Wealth Client Services
CIBC
Toronto, ON
Full-time
Working in close partnership with the Manager of Private Banking Operations, the Senior Leader, Wealth Client Services ensures that the ongoing operation of the Private Wealth Management…
Added 2 hours ago
Représentant / représentante de territoire
BMR
Montreal, QC
Full-time
The Dealer Services Department is looking for a key person to join its team. Reporting to the Senior Director, Dealer Services, the primary role of the Territory Representative consists of…
Added 2 hours ago
Représentant / représentante de territoire
BMR
ON · Ottawa, Ontario
Full-time
The Dealer Services Department is looking for a key person to join its team. Reporting to the Senior Director, Dealer Services, the primary role of the Territory Representative consists of…
Added 3 hours ago
Director, Insurance Operations
CI Financial
Toronto, ON
Full-time
…improve operational data and technology, develop differentiated advisor service, and lead an established team through sustained…
Added 3 hours ago
Senior Manager - Marketing Transformation & Loyalty
EY
Winnipeg, MB · Toronto, ON · Saskatoon, SK · Halifax, NS · St. John's, NL · Saint John, NB · London, ON · Vancouver, BC · Victoria, BC · Edmonton, AB · Ottawa, ON · Dieppe, NB · ON · AB · Calgary, AB · Waterloo, ON
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 3 hours ago
Strategic Client Relationship Manager
Encore Travel
Montreal, QC
Full-time
Proven ability to build trust-based relationships with senior stakeholders across executive, procurement, HR, and operational functions, becoming the advisor they call before a problem…
Added 3 hours ago
Senior Manager - Marketing Transformation & Loyalty
EY
Waterloo, ON
Full-time
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 3 hours ago
Senior Manager - Marketing Transformation & Loyalty
EY
Saint John, NB
Full-time
As a Senior Manager in Marketing Transformation & Loyalty, you will drive strategic growth and lead teams delivering transformative Marketing and Loyalty solutions for clients. You will…
Added 3 hours ago
Financial Advisor/Senior Financial Advisor - Bank & Gloucester Center, Ottawa, ON (Contract)
Scotiabank
Ottawa, ON
As a Financial Advisor/Senior Financial Advisor - Bank & Gloucester Center, Ottawa, ON / Full-time 37.5h/week you are customer-centric and able to connect with people in a relatable way. As…
Added 4 hours ago
Associate
RBC Dominion Securities
Toronto, ON
Full-time
By providing ongoing, exceptional service and support to our clients and Advisor team, you will help strengthen existing relationships, welcome new clients to the firm, and play a key role…
Added 4 hours ago
Customer Success Supervisor
The Travel Corporation
Toronto, ON
The Customer Success Supervisor builds upon the foundations of the Customer Success Specialist role by providing leadership, coaching, operational oversight, and escalation support across…
Added 5 hours ago
Senior Financial Advisor - North Vancouver Branch, BC
Scotiabank
North Vancouver, BC
Our Advisors are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network, our focus is to provide exceptional…
Added 5 hours ago
Director, Corporate Financial Reporting - ICOFR | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…
Added 5 hours ago
Senior Technical Product Manager I
Bell
Toronto, ON
Influence Senior Stakeholders: Act as a trusted strategic advisor to executive leadership, providing clear, data-driven recommendations on product strategy, risks, and progress.
Added 5 hours ago
Director of Corporate and Financial Services (CFO/Treasurer)
Town of The Blue Mountains
The Blue Mountains, ON
Full-time
…you will provide financial advice to Council, the CAO and the Senior Leadership Team while managing the service areas within financial planning, accounting, purchasing, risk management,…

Gala Solutions

Customer Success Specialist

Montreal, QC, Canada

Job type: Contract
Apply by: Oct 23, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

Job Description:

The consultant shall provide capacity to the Observability Tracing Squad Product Owner. Detailed tasks include, but are not limited to, the following:

Own the entire relationship with customers, including onboarding, implementation, training, adoption, retention, and satisfaction.

Establish relationships as a trusted and strategic advisor to help ensure the continued value of our products and services.

Develop and maintain customer-success strategies and best practices, as well as customer-support content, with help from the creative team.

Communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learnings.

Maintain existing customer-success metrics and data as directed.

Responsibilities include, but are not limited to, the following: Serve as day-to-day contact of our customer base, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

Review the customer journey, determine how it's supported, and use a consultative approach to help clients overcome issues and achieve their goals.

Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.

Prepare documentation or visuals of campaign performance for the client; analyze trends to identify areas for improvement.

Work with our fleet leadership team to boost customer referrals and develop case studies.

Basic understanding of observability.

Basic experience of working under Linux.

Helps in technical troubleshooting and helps customers in instrumentation of the applications to send teler observability tools.

Maintain technical documentation in our teams' internal and user-facing docs.

Required skills and qualifications include, but are not limited to, the following:

Three to five years of experience in customer success

Strong skills in verbal and written communications, strategic planning, and project management

Analytical and process-oriented mindset

Ability to work effectively across multiple departments in a deadline-driven environment

Active team player, self-starter, and multitasker who can quickly adjust priorities

Preferred skills and qualifications include, but are not limited to, the following:

Bachelor's degree or equivalent in computer science or communications

Knowledge of Jira

Prior Knowledge of Observability/APM Products such as Grafana Labs/AppDynamics/Opentelemetry

Experience in event planning

Required Skills

Knowledge of Python or Java

Nice to have (not must-haves)

Cloud experience - AWS/Azure (deploying and maintaining apps)

Kubernetes experience

Apply About employer

More about this job

Responsibilities

Manage the customer relationship across onboarding, implementation, training, adoption, retention, and satisfaction, serving as a trusted advisor and day-to-day contact. Coordinate customer and project-team workflows, analyze performance and trends, support technical troubleshooting and application instrumentation, and maintain customer-success strategies, metrics, and documentation.

Requirements

Requires three to five years of customer-success experience, strong communication, strategic planning, project management, and analytical skills, plus the ability to collaborate across departments and adapt to changing priorities. Python or Java knowledge is required; a computer science or communications degree, Jira, observability/APM products, event planning, cloud experience, and Kubernetes experience are preferred or considered beneficial.

Skills

Customer Success
Customer Onboarding
Customer Retention
Strategic Planning
Project Management
Written Communication
Verbal Communication
Data Analysis
Technical Troubleshooting
Observability
Linux
Python
Java
Jira
Kubernetes

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Customer Onboarding
Implementation
Customer Training
Product Adoption
Customer Retention
Customer Satisfaction
Customer Journey
Customer Support
Strategic Planning
Project Management
Performance Metrics
Campaign Performance
Technical Troubleshooting
Application Instrumentation
Observability
Application Performance Monitoring
Linux
Python
Java
Jira
Grafana Labs
AppDynamics
OpenTelemetry
AWS
Azure
Kubernetes
Event Planning
Technical Documentation

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