Jobs in Canada

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Added 8 mins ago
SA
Senior Mechanical Designer
SPM Automation
Windsor, ON
- Full-time
We build more than machines - we build long-term customer partnerships. By working closely with customers to understand their products, processes, and goals, we turn complex manufacturing…
Added 8 mins ago
D
Software Engineering Leader
d1g1t
Toronto, ON
- Full-time
We are looking for an Engineering Manager to lead our Data & APIs team, one of the small, autonomous teams within our Python backend organization. This team owns portions of the…
Added 8 mins ago
R
Project Manager | Ship Repair & Maintenance
Ralmax
Esquimalt, BC · Point Hope Maritime, Victoria, British Columbia
- Full-time
Opportunity: Project Manager | Ship Repair & Maintenance
Added 8 mins ago
A
Overnight Public Spaces Supervisor
AccorHotel
Banff, AB
- Contract
Day Shifts: $24.72 per hour
Added 8 mins ago
Account Manager
Zen Educate
Vancouver, BC
Location: Vancouver, BC, Canada - Hybrid (3 days in office)
Added 8 mins ago
L
Project Administrator
Ledcor
St. Lawrence, NL
- Full-time
You are an energetic, detail-driven administrative professional with document control experience, who thrives in a fast-paced, project-focused environment. As our Project Administrator,…
Added 8 mins ago
VL
C3H - Part-Time Cook
Vantage Living Inc.
Three Hills, AB
- $19.59 CAD / hour
- Part-time
Food Safe - Level II certification is required
Added 8 mins ago
MP
Manager, Customer Service
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
The Customer Service Manager leads the execution of order management and customer service operations, ensuring consistent and high-quality experience for our customers. This hands-on…
Added 8 mins ago
K
Technical Analyst
Kyndryl
Regina, SK · Victoria, BC
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 8 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
Reporting to the Senior Manager, Guest Communication & Engagement, the Guest Experience Communication & Design, Manager is responsible for developing, delivering, and continuously improving…
Added 8 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
…and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their…
Added 8 mins ago
BN
Assistant Store Manager - Queen St
Bailey Nelson
Toronto, ON
- Full-time
We’re looking for an Assistant Store Manager to join our Queen St. store who brings energy, leadership, and a genuine love for customer experience. We have big expansion plans across Canada…
Added 8 mins ago
D
Cook
Dexterra
Vernon, BC
- $19 to $20 CAD / hour
- Full-time
At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems…
Added 8 mins ago
Senior Site Reliability Specialist (SRE)
AlayaCare
Montreal, QC
We are seeking a Senior Site Reliability Specialist (SRE) and will be reporting to the Manager, Software Development you will scale our AWS cloud infrastructure, evolve Kubernetes…
Added 8 mins ago
A
Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…projects and influencing future design decisions. As Engineering Manager, Deployment Readiness, you will build the technical foundations for each new build project from early initiation…
Added 8 mins ago
HI
Personal Lines Account Manager, Retail
HUB International
St. Catharines, ON
- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 8 mins ago
SR
Sales Associate
Staples Retail
Ottawa, ON
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 8 mins ago
SA
Senior Mechanical Designer
SPM Automation (Canada) Inc.
Windsor, ON
- Full-time
We build more than machines - we build long-term customer partnerships. By working closely with customers to understand their products, processes, and goals, we turn complex manufacturing…
Added 23 mins ago
M
Assistant Manager - Food and Beverage Operations
Marriott
Kelowna, BC
- Full-time
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
Added 23 mins ago
SC
Adjuster
Saskatchewan Crop Insurance Corporation (SCIC)
Yorkton, SK
- Full-time
Must possess a valid driver's license and a suitable vehicle to carry out responsibilities
Added 23 mins ago
C
Produce Clerk - Part Time (Evenings and weekends)
Co-op
Carman, MB
- Part-time
Reporting to the Produce Manager your duties will include, but are not limited to; merchandising, quality control, packaging, value added production, housekeeping and inventory control.…
Added 23 mins ago
GT
Softgoods Supervisor (Full-Time)
Giant Tiger
Boisbriand, QC
- Full-time
A typical full-time schedule will consist of day shifts, two evenings per week, and alternating weekends with a schedule of 35-40 hours weekly
Added 23 mins ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 23 mins ago
D&
Benefits Coordinator
Day & Ross
Hartland, NB
- Full-time
Under the direction of the Manager, Pension & Benefits North America, the Benefits Coordinator performs varied administrative and specialized tasks in support of the day-to-day…
Added 23 mins ago
G
Customer Service Manager
Galderma
Toronto, ON
- Full-time
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute…

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada