Jobs in Canada

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Added 13 mins ago
FS
2026-26 Director of Clinical Services
Fort St. John Association for Community Living
Fort St. John, BC
- Full-time
Reporting to the Director of Operations, the Director of Clinical Services provides leadership and oversight for clinical operations, program development, quality assurance, staff…
Added 13 mins ago
A
Overnight Public Spaces Supervisor
AccorHotel
Banff, AB
- Contract
Day Shifts: $24.72 per hour
Added 13 mins ago
Account Manager
Zen Educate
Vancouver, BC
Location: Vancouver, BC, Canada - Hybrid (3 days in office)
Added 13 mins ago
K
Technical Analyst
Kyndryl
Regina, SK · Victoria, BC
- Full-time
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services…
Added 13 mins ago
M
Manager, Business Analysis & AI Delivery
MNP
Ottawa, ON · Toronto, ON
- Full-time
We are modernizing functional consulting by pairing professional judgment with generative AI, Microsoft Copilot, automation and agents. As a Manager, you will set the standard for…
Added 13 mins ago
CO
Chief Wastewater Treatment Operator
City of Windsor
ON
- Full-time
Will operate alone, or with Wastewater Treatment Operators, on a rotating shift basis, the entire controls of the LRWRP and/or LRPCP Plants; · Must have over six (6) years of experience as a Wastewater Treatment Operator;
Added 13 mins ago
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Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
AbbVie
Markham, ON
- $134,000 to $184,000 CAD / year
- Contract
…women’s health, and gastroenterology, in addition to products and services across its Allergan Aesthetics…
Added 13 mins ago
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Calgary Green Line - Construction Manager - Communications Systems (Coms)
AtkinsRéalis
Calgary, AB
- Full-time
Full-time site-based role (5 days per week on-site)
Added 13 mins ago
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Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…engineering groups. We have been providing a wide range of services to the nuclear industry in Canada and around the world for more than 60 years. We are proud to be the steward of Canadian…
Added 13 mins ago
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iOS Senior Developer - OTT Team (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Every day, you will have an opportunity to shape the way in which Canadians see themselves reflected in our digital services. Your work will have a direct impact on how millions of…
Added 28 mins ago
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Assistant Manager - Food and Beverage Operations
Marriott
Kelowna, BC
- Full-time
High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
Added 28 mins ago
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Customer Service Manager
Galderma
Toronto, ON
- Full-time
…innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological…
Added 28 mins ago
Cost control manager
Pomerleau
Montreal, QC
…of the Major Projects Control Department, the Cost Control Manager plays a key role in the financial management and performance monitoring of major…
Added 28 mins ago
Quotation Engineering Spring 2027 Internship (Mississauga, Canada)
Lincoln Electric
Mississauga, ON
Professional Development: Frequent workshops and leadership exposure.
Added 28 mins ago
Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
BWXT
Cambridge, ON
Manage shop personnel according to collective agreement, maintaining a professional relationship with employees.
Added 28 mins ago
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Senior Construction Manager
Stantec
Edmonton, AB
- Full-time
Provide preconstruction services, developing procedures, tools and practices, and reviewing contract documents for preparation and implementation of construction phase construction…
Added 28 mins ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - Vancouver
EY
Vancouver, BC
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 28 mins ago
Clinical Nurse Educator - Rehabilitation
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Halifax, NS
Relevant CNA/other specialty certification required or willing to complete · BLS-C (HCP) certification required
Added 28 mins ago
Recruiter
Bayshore
ON
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
Added 29 mins ago
WM
Sr. Account Manager, Commercial Lines
Wilson M. Beck Insurance Alberta
Calgary, AB
- Full-time
We are currently looking for a Senior Account Manager to join our team in our Calgary office. You will collaborate with Account Producer(s)/Marketer(s) regarding client needs and recommend…
Added 29 mins ago
LH
PHYT-Physiotherapist
Lifemark Health Group
Langley (District), BC · Langley, BC
- Internship
Stay current with best practices through continuous learning and professional development.
Added 44 mins ago
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Sr Manager Financial Analysis
Travelers
Toronto, ON
- Full-time
What is a Must Have
Added 44 mins ago
MN
Project Manager
Modern Niagara
Burnaby, BC
- Full-time
24/7 confidential support through our Employee and Family Assistance Program with access to comprehensive resources and professional services.
Added 44 mins ago
PN
Manager, Commercial and Energy Solutions
Pacific Northern Gas Ltd.
Vancouver, BC
- Full-time
Reporting to the Director, Business Development & Stakeholder Relations, the Manager, Commercial and Energy Solutions is responsible for: (i) leading the development and negotiation of…
Added 44 mins ago
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Commercial Credit Analyst
TD
Calgary, AB
- Full-time
Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada