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Added 5 mins ago
FS
2026-26 Director of Clinical Services
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- Full-time
Recruit, Mentor and evaluate success of clinical staff. Work with Clinical supervisor and/or manager for supervision related functions.
Added 5 mins ago
Account Manager
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Location: Vancouver, BC, Canada - Hybrid (3 days in office)
Added 5 mins ago
A
Senior Manager, Business Human Resources - Allergan Aesthetics (18 month contract)
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- $134,000 to $184,000 CAD / year
- Contract
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Added 5 mins ago
HI
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- Full-time
Join HUB as an Account Manager, Personal Lines Insurance
Added 20 mins ago
Branch Manager
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Penticton, BC
Mutual fund license required depending on region
Added 20 mins ago
G
Customer Service Manager
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Toronto, ON
- Full-time
The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including…
Added 20 mins ago
V
Conseiller(ère) aux ventes / Sales Consultant
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Added 20 mins ago
Business Development Representative - Edmonton
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AB · Edmonton, Alberta
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Shop Supervisor, Heavy Component Fabrication (9 Open Positions)
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Manage shop personnel according to collective agreement, maintaining a professional relationship with employees.
Added 21 mins ago
LH
CCR-Care Coordinator
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- $19 to $22 CAD / hour
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Added 21 mins ago
IT
Optician
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Added 35 mins ago
Senior Specialist, Client Relations
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Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
…leadership, advice and enablement to the National Key Account Manager and regional teams. You will support the development, communication and cascade of lender strategic plans into…
Added 35 mins ago
Bilingual Senior Specialist, Client Relations
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Toronto, ON · Ottawa, ON · Montreal, QC
…leadership, advice and enablement to the National Key Account Manager and regional teams. You will support the development, communication and cascade of lender strategic plans into…
Added 35 mins ago
MN
Project Manager
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- Full-time
Excellent communication, leadership, and relationship-building skills.
Added 35 mins ago
EC
Financial Services Associate
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- Full-time
…Associate to join our team in Baddeck! Reporting to the Assistant Manager, the Financial Services Associate acts as a trusted advisor, providing personalized financial solutions to support…
Added 35 mins ago
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Manager, Commercial and Energy Solutions
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Vancouver, BC
- Full-time
Reporting to the Director, Business Development & Stakeholder Relations, the Manager, Commercial and Energy Solutions is responsible for: (i) leading the development and negotiation of…
Added 35 mins ago
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Commercial Credit Analyst
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Support the Relationship Manager in booking new business by preparing competitive credit packages in the assigned business segment in a timely manner to meet customer needs
Added 35 mins ago
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Personal Banker- Lévis, South Shore of Quebec City
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This position is based in Calgary, AB or Morton, IL and follows a hybrid work model requiring two days per week in the office
Added 35 mins ago
HE
Sales Manager
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Sales Manager to join our team.
Added 35 mins ago
IW
Branch Manager
ICONIX Waterworks
Milton, ON
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Added 36 mins ago
E
Business Integration Manager
Experis
Markham, ON
- $115,000 to $145,000 CAD / year
- Full-time
We're partnering with a growing travel technology organization seeking a Business Integration Manager to lead complex client onboarding and integration initiatives within the airline…
Added 51 mins ago
National Client Success Account Manager
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Mississauga, ON
Guardteck is looking for a National Account Manager to own our most significant national retail relationships across Canada. This is a senior, Toronto-based role with a high executive…
Added 51 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion
Added 51 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Winkler, MB
Master time manager, you can prioritize your workload, plus you demonstrate confidentiality and discretion

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada