Jobs in Canada

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Added 14 mins ago
Account Manager
Zen Educate
Vancouver, BC
Location: Vancouver, BC, Canada - Hybrid (3 days in office)
Added 14 mins ago
ES
Go to Market Intelligence Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
Analyze win rate, sales cycle, churn, and expansion patterns by segment and vertical to sharpen the ICP and translate findings into targeting rules the field can execute
Added 14 mins ago
AC
Guest Experience Communication & Design, Manager
Armstrong Collective
Vancouver, BC
- Full-time
…integrity, collaboration, and passion for the guest experience lead the…
Added 14 mins ago
A
Manager Delegate Sales
Assemble
Toronto, ON
- $150,000 to $175,000 CAD / year
A hybrid work model that blends time in our downtown Toronto office with the flexibility of working from home (3-days in office)
Added 14 mins ago
E
Medical Writer II
EVERSANA
Toronto, ON
- Full-time
Develop drafts of product dossiers, value messages, marketing and sales materials, clinical summaries, and objection handlers
Added 14 mins ago
M
Solution Specialist (Pre-Sales), Sage Intacct
MNP
Markham, ON · ON · Toronto, ON · Burlington, ON · Mississauga, ON
- Full-time
…finance operations through Sage Intacct. Working closely with sales, delivery, and practice teams, you will lead solution discovery, shape opportunities, demonstrate the value of Sage…
Added 14 mins ago
HI
Client Care Representative - Personal Lines
HUB International
Prince George, BC
- Full-time
Are you someone who thrives in a client-facing sales role and wants to help individuals find the right coverage for their personal insurance needs? If so, this is more than just a job –…
Added 14 mins ago
HI
Personal Lines Account Manager, Retail
HUB International
St. Catharines, ON
- Full-time
Lead with Confidence: Manage a personal lines portfolio, providing expert advice and solutions that reflect each client’s unique needs
Added 29 mins ago
Branch Manager
First West
Penticton, BC
Mutual fund license required depending on region
Added 29 mins ago
G
Customer Service Manager
Galderma
Toronto, ON
- Full-time
…internal and external Galderma customers, including commercial and sales…
Added 29 mins ago
S
Spécialiste de la croissance de catégories, COP / Category Growth Specialist, COP
Sysco
Montreal, QC · Sysco Grand Montreal
- Full-time
This professional sales position is responsible for closing district category penetration opportunities and growing new business within the protein category, with the expectation of…
Added 29 mins ago
District Manager (Rivière-du-Loup)
Dollarama
Mont-Royal, QC · Quebec, QC · Ville de Québec, QC
The candidate must have a proven track record of outstanding performance as a Store Manager;
Added 29 mins ago
V
Conseiller(ère) aux ventes / Sales Consultant
Vanderlande
Quebec, QC
- Full-time
Added 29 mins ago
FS
FPGA Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
Provide technical insight to customers during the pre-sales and implementation phase of projects
Added 29 mins ago
C
Sr. Director Renovations & Major Projects
Chartwell
Mississauga, ON
- Full-time
Lead the planning, coordination, and delivery of major accretive and defensive projects from concept through completion.
Added 29 mins ago
Managing Director - Employer Health and Insurance
Bayshore
Mississauga, ON
Lead sales. Own the national sales strategy and pipeline for the category - building the relationships, proposals, and partnerships that convert the value proposition into signed business.
Added 29 mins ago
PL
Senior Engineer (High Current Lab)
Powertech Labs Inc.
Surrey, BC
- $109,000 to $129,000 CAD / year
- Full-time
…Current Lab. This is a hands-on technical role where you will lead complex testing programs while contributing to business growth through client engagement and industry involvement. You…
Added 29 mins ago
MI
Junior Project Coordinator
Macon Industries Inc.
Chemainus, BC
- Full-time
Collaboration with design team and sales lead to ensure product accuracy and ready for production
Added 29 mins ago
F
Head of Sales, West Coast (Vancouver)
Fresha
Vancouver, BC
- Other
We’re looking for an ambitious Head of Sales to lead and scale our West Coast commercial sales organization out of our Vancouver hub.
Added 29 mins ago
SC
Multicultural Growth Analyst
Sysco Canada Inc.
Toronto, ON · Greater Toronto Area, Canada
- $57,100 to $95,000 CAD / year
- Full-time
Monitor and maintain the multicultural customer prospect pipeline, providing regular reporting on lead generation, conversion rates, onboarding progress, and sales performance.
Added 29 mins ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 29 mins ago
IT
Optician
IRIS The Visual Group
Victoria, BC
- $28 to $32 CAD / hour
- Full-time
We're seeking a Sales Manager Lead to support and inspire our teams across two thriving locations, IRIS Sidney and IRIS Langford.
Added 44 mins ago
Marketing Insights & Reporting Analyst
Range Group - Job Postings
Toronto, ON
This is a hybrid opportunity based at our downtown Toronto headquarters, with an expectation of 2-3 days per week in office
Added 44 mins ago
HP
Manufacturing Engineering Technician L2
Hammond Power Solutions
Walkerton, ON
- Full-time
Manage manufacturing process capabilities to ensure availability to meet sales demand and forecast requirements.
Added 44 mins ago
AS
Personal Banking Officer
Alterna Savings
Toronto, ON
- Full-time
The Personal Banking Officer is the lead role involved in outbound, banker-initiated contact of members using in branch renewal lists, branch and marketing lead lists. The focus of this…

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada