Jobs in Canada

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Added 1 hour ago
AE
Category Manager, Indirect Procurement
Arc'teryx Equipment
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 1 hour ago
HR
Manager, Surveillance
Hard Rock Hotel & Casino Ottawa
Ottawa, ON · Hard Rock Hotel & Casino Ottawa
- Full-time
Possess strong leadership skills that are vital to managing people and delivering exceptional customer service as the manager is responsible for the overall management of the Surveillance…
Added 1 hour ago
A
Category Manager, Indirect Procurement
ARC'TERYX
North Vancouver, BC
- Full-time
The Category Manager, Indirect Procurement, owns sourcing and category strategy for Commercial Retail, Store Development and Facilities, and may support additional indirect spend categories…
Added 2 hours ago
UO
Case Manager, Student Academic Support
University of British Columbia
Vancouver, BC · UBCV | Thea Koerner House (THEA)
- $7,727.33 to $11,112 CAD / month
- Full-time
The Case Manager, Student Academic Support, is responsible for managing complex graduate student cases, particularly with regard to the intersection of academic progress and financial,…
Added 3 hours ago
UO
Utilities Electrical Engineer
University of British Columbia
Vancouver, BC · UBCV | Campus Energy Centre (CEC)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The position manages professional staff and consultants and the UEE works very closely with the Manager, Electrical Utilities (including coverage in their absences), as well as Assistant…
Added 3 hours ago
RS
Logistics Manager
Ryder System, Inc.
St. Catharines, ON
- Full-time
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 4 hours ago
H
Technology Procurement & Vendor Management Specialist
Hays
Toronto, ON
- Full-time
Reporting to the Senior Manager, Technology Procurement and Vendor Management, the Technology Procurement & Vendor Management Specialist is responsible for supporting sourcing, contracting,…
Added 4 hours ago
1
Senior Field Performance Partner, AI
1Password
Remote, Canada
- Full-time
- Remote
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…
Added 4 hours ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,554.25 to $13,340.92 CAD / month
- Full-time
Reports to the Senior Manager, Solutions Security and Architecture. Works independently and jointly within the Solutions Security and Architecture team to deliver software projects and…
Added 4 hours ago
TU
Utilities Electrical Engineer
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The position manages professional staff and consultants and the UEE works very closely with the Manager, Electrical Utilities (including coverage in their absences), as well as Assistant…
Added 4 hours ago
E3
Human Resources Manager
Environmental 360 Solutions
Calgary, AB
- Full-time
Working with senior and operational leaders, the HR Manager will help develop the HR team, establish policies and processes, and create consistent practices across the business. The…
Added 5 hours ago
G
Customer Service Manager
Galderma
Toronto, ON
- Full-time
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute…
Added 5 hours ago
MI
Sr Manager of Sales - Growth Channels
Mattel, Inc.
Mississauga, ON
- Full-time
The Sr. Manager, Sales will lead the day-to-day management of one of Mattel’s retail partners. Reporting to the Head of Sales, this role is responsible for developing and executing account…
Added 6 hours ago
RS
Logistics Manager
Ryder Supply Chain Solutions
St. Catharines, ON · CAN - St Catharines ON Glendale Ave
- Full-time
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada
Added 6 hours ago
SO
Senior Procurement Consultant
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As a Senior Procurement Consultant on our team, you will be accountable for leading, development and delivery of key category strategies to further develop Enterprise Vendor of Record…
Added 6 hours ago
Manager, Marketing (12-month contract)
McDonald's Corporation
Toronto, ON
Few categories are as synonymous with McDonald’s as Beef. In this contract position, as Category Strategy Manager, Beef, you’ll have the opportunity to help shape the future of one of…
Added 7 hours ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 7 hours ago
Customer Experience Specialist
Quince
Toronto, ON
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 7 hours ago
Q
Customer Experience Specialist
Quince
Vaughan, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Toronto, ON · Etobicoke, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Toronto, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Richmond Hill, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Markham, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Mississauga, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 8 hours ago
Q
Customer Experience Specialist
Quince
Brampton, ON
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada