Jobs in Canada

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Added 7 mins ago
D
Software Engineering Leader
d1g1t
Toronto, ON
- Full-time
We are looking for an Engineering Manager to lead our Data & APIs team, one of the small, autonomous teams within our Python backend organization. This team owns portions of the…
Added 7 mins ago
GT
Senior Controls Engineer
GeoSpectrum Technologies, Inc
Dartmouth, NS
- Full-time
Lead the design, development, implementation, and field testing of PLC-based control systems.
Added 7 mins ago
Technical Game Designer - Gameplay Bots (Apex Legends)
Electronic Arts
Vancouver, BC
…thrives, new perspectives are invited, and ideas matter. A team where everyone makes play…
Added 7 mins ago
ES
Go to Market Intelligence Analyst
Euna Solutions
ON · Oakville, Ontario
- Full-time
Define and enforce account and contact data standards for prospect and target accounts, driving remediation with GTM Systems rather than stopping at the report
Added 7 mins ago
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Project Coordinator Co-Op
Kabam
Vancouver, BC
- Internship
Daily mentorship from the Creative Operations Lead, plus ownership of real systems the team depends on.
Added 7 mins ago
IB
Manager, Art Direction (14-month contract)
Indigo Books & Music
Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We Will Be Systems Thinking, Data Driven and AI enabled
Added 7 mins ago
M
Solution Specialist (Pre-Sales), Sage Intacct
MNP
Markham, ON · ON · Toronto, ON · Burlington, ON · Mississauga, ON
- Full-time
Make an impact with our Client Services team as a Solution Specialist, Sage Intacct. In this role, you’ll combine your Sage Intacct expertise, commercial mindset, and passion for solving…
Added 7 mins ago
A
Lead Geotechnical Engineer
AtkinsRéalis
Montreal, QC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 7 mins ago
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Calgary Green Line - Construction Manager - Communications Systems (Coms)
AtkinsRéalis
Calgary, AB
- Full-time
Full-time site-based role (5 days per week on-site)
Added 7 mins ago
A
Engineering Manager, Deployment Readiness
AtkinsRéalis
Mississauga, ON · Pickering, ON
- Full-time
…Help shape the future of nuclear new build. Join an innovative team delivering groundbreaking projects and influencing future design decisions. As Engineering Manager, Deployment Readiness,…
Added 7 mins ago
UT
CAN Site Lead
US Tool Group
Mirabel, QC
- Other
Job Details: Job Location: Airbus Atlantic Canada (Stelia) - Mirabel, QC, Salary Range: Undisclosed, Job Shift: Day, CAN Site Lead/ Responsable de Site
Added 22 mins ago
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Customer Service Manager
Galderma
Toronto, ON
- Full-time
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Added 22 mins ago
Cost control manager
Pomerleau
Montreal, QC
Contribute to competency development across teams and lead training sessions on key management practices and information systems.
Added 22 mins ago
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Conseiller(ère) aux ventes / Sales Consultant
Vanderlande
Quebec, QC
- Full-time
Added 22 mins ago
Associate Director OR Senior Manager - Data Strategy & Data-Enabled Solutions - Vancouver
EY
Vancouver, BC
Lead discovery with business teams to understand business problems, processes, available data, information gaps, and opportunities, and articulate the art of the possible through data.
Added 22 mins ago
Family Court Counsellor
Government of Alberta
Calgary, AB
At the direction of Management and the Assessment Services Supervisor, you will complete data collection and participate in program development initiatives to ensure services are provided…
Added 22 mins ago
C
Sr. Director Renovations & Major Projects
Chartwell
Mississauga, ON
- Full-time
Requires frequent attention to detailed project documentation, design specifications, and cost data. Balances multiple priorities and deadlines in a fast-paced environment. Regular use of…
Added 22 mins ago
WI
Site Manager
Waiward Industrial
Kitimat, BC
- Full-time
Shift: Day Shift
Added 22 mins ago
PC
Process & Quality Specialist
Potvin Construction Ltd.
Rockland, ON
- Full-time
…satisfaction. Combining hands-on production-floor involvement with data analysis and Lean Six Sigma practices, you will identify root causes, reduce rework and turn insights into lasting…
Added 22 mins ago
KC
Senior Accountant
Keolis Commuter Services
Calgary, AB
- Full-time
The Senior Accountant is a key member of the Finance team, responsible for delivering accurate financial reporting, insightful analysis, and continuous process improvement. This role…
Added 22 mins ago
SF
Packaging Team Lead
Select Food Products
Toronto, ON
- $24.89 CAD / hour
- Full-time
…packaging line in a sauce manufacturing facility. This working Team Lead role ensures the production of quality product that complies with customer specifications and food safety standards,…
Added 37 mins ago
AC
Partner, Projects and Process Improvement
Air Canada
Dorval, QC
- Full-time
…your career take flight by joining our diverse and vibrant team at the leading edge of passenger…
Added 37 mins ago
Marketing Insights & Reporting Analyst
Range Group - Job Postings
Toronto, ON
This is a hybrid opportunity based at our downtown Toronto headquarters, with an expectation of 2-3 days per week in office
Added 37 mins ago
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Project Manager, Software Releases
Hexagon
Calgary, AB
- Full-time
This position is based in Calgary, AB or Morton, IL and follows a hybrid work model requiring two days per week in the office
Added 37 mins ago
B
Senior AI Systems Engineer
Benevity
Remote, Canada
- $82,900 to $113,960 CAD / year
- Full-time
- Remote
As a Senior AI Systems Engineer, you'll build and run the machine learning and GenAI systems that power Benevity's products. You'll turn promising prototypes into reliable, production-grade…

Galderma

Customer Service Manager

Toronto, ON, Canada

Full-time

Apply on galderma.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Posting language: English
Posted: Nov 10, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Position Summary

The Customer Service Manager will be responsible for leading the Customer Service team in ensuring a seamless ‘Customer Journey’ for both internal and external Galderma customers, including commercial and sales teams.

This position will ensure accurate and timely order-to-cash (“O2C”) execution, from new customer account creation and onboarding, order management and resolving customer issues and queries. The Customer Service Manager will be instrumental in building and strengthening customer relationships, supporting internal and external stakeholders, and making continuous improvement in service levels of the team.

Essential Functions

Provide high quality service to key customers and internal stakeholders by demonstrating and upholding Galderma’s commitments to the ‘Customer Journey’
Lead a group of five to six Customer Service Specialists to build knowledge, introduce best practices and promote high employee engagement and retention
Lead the ongoing growth and development of the team, including regular performance assessments, coaching, and training to ensure the team consistently meets and exceeds performance targets
Collaborate with offshore shared services team to ensure enhanced delivery of agreed scope and to achieve intra-team efficiencies across order management and accounts receivables
Analyze SLAs, response times, and open tickets to provide reporting of KPIs and trends to manage and improve customer support
Ensure accurate and timely order-to-cash execution through applicable systems (i.e., Oracle, Salesforce) and partner closely with Finance, Marketing, Sales, and Supply Chain in managing allocations, backorders, delivery challenges, invoicing discrepancies and returns
Serve as an escalation point for complex customer issues and high-impact service disruptions
Partner closely with Senior Logistics Manager to measure and improve customer experience from our third-party logistics partner(s), including customer deduction investigation and dispute management
Liaise regularly with the management team – both sales and functional – to review and address insights, opportunities, and obstacles
Ensure application of local compliance and process alignment with group standards & policies
Act and support as a subject matter expert in continuous improvement and optimization initiatives in achieving and managing the Galderma Customer Journey

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business, Supply Chain, or related field (or equivalent experience).
5+ years of experience in customer service, with at least 2 years in a supervisory or management role, preferably within a Consumer-Packaged Goods or Pharmaceutical environment
Fluent in English, strong oral and written communication skills – French preferred
Strong understanding of Order-to-Cash processes, including customer data, order management, pricing, billing, and collections
Strong experience working within ERP systems (i.e., Oracle, SAP)
Proficiency in customer relationship management platforms and tools (i.e., Salesforce, Veeva)
Ability to lead by example and inspire team members to achieve and excel in stakeholder satisfaction and performance goals
Ability to work in a high-energy and demanding environment with cross-functional teams (i.e., Sales, Finance)
Excellent organizational skills and the ability to manage multiple priorities and deadlines while adapting to shifting demands.
Strong verbal and written communication skills, with the ability to effectively engage with internal and external stakeholders.
Proactive, self-motivated, and continuously driven to improve both processes and personal professional development

This position is based at Galderma downtown Toronto office (161 Bay St.) with at least three days working on site per week. The annual base salary range for the role is 115,000 - 120,000 CAD and it is bonus eligible.

Apply on galderma.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Customer Service Manager leads a team to ensure seamless order-to-cash execution and high-quality customer journey experiences. They are responsible for coaching staff, managing KPIs, and collaborating with cross-functional departments to resolve service issues.

Requirements

Candidates must have a bachelor's degree and at least 5 years of customer service experience, including 2 years in a management role. Proficiency in ERP systems like Oracle or SAP and CRM tools like Salesforce is required.

Skills

Customer service management
Order-to-cash
Team leadership
Performance management
Oracle
Salesforce
Veeva
Supply chain management
Stakeholder management
KPI analysis
Process improvement
Dispute management
Communication skills
Coaching
Logistics
Compliance

Benefits

Bonus eligible

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Order-to-cash
O2C
Dermatology
Galderma
Oracle
Salesforce
Veeva
Supply Chain
Logistics
KPIs
SLA
Performance Management
Team Leadership
Continuous Improvement
Stakeholder Management
Consumer-Packaged Goods
Pharmaceutical
Invoicing
Dispute Management
Compliance
Reporting
Coaching
Onboarding
Account Management

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Work requirements

Jobs in Canada