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Added 8 mins ago
TI
Business Analyst
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
1) 5+ years of experience as an IT Business Analyst in complex delivery environments
Added 11 mins ago
KS
Supply Chain Business Analyst
Kelly Services (Canada), Ltd.
Toronto, ON
- $40 to $50 CAD / hour
- Contract
We're looking for enthusiastic, motivated individuals to join our client’s team as a Supply Chain Business Systems Analyst in Toronto, ON!
Added 11 mins ago
LC
Business Analyst Level 1
Libro Credit Union
London, ON
- Full-time
We are currently hiring a full-time Data Analyst L1to support our London Administration team. This job posting is for a newly created position.
Added 11 mins ago
AC
Senior System Architect
Amphenol Communications Solutions
Markham, ON
- Full-time
Security, Data Protection & AI Governance: Define and govern the infrastructure security baseline using Microsoft Defender, Microsoft Purview, Delinea, Intune, PolicyPak, and related…
Added 11 mins ago
AC
Senior System Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
…assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and…
Added 13 mins ago
Business Analyst, Experience
WestJet Group
Toronto, ON · Calgary, AB
At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for…
Added 13 mins ago
T
IT Support Analyst IV
TD
Toronto, ON
- Full-time
Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL.
Added 28 mins ago
Preventive and Reliability Maintenance Coordinator
Amrize
Bath, ON
…strategy. By championing Industry 4.0 technologies, advanced data analytics, and a defect-elimination culture, this role maximizes the safety, availability, and lifecycle value of…
Added 42 mins ago
TI
Risk Analyst
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for a Risk Analyst II
Added 43 mins ago
R
Technologies numériques - Opérations manufacturières : Analyste des systèmes MES / Digital Technologies - Manufacturing Operations: MES Systems Analyst
RTX
Longueuil, QC
- Full-time
…essentielles, du transport de passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 43 mins ago
Research Project Coordinator - The Department of Research
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Principal Investigator and Research Manager, the Project Coordinator/Analyst is responsible for the coordination of projects conducted within the Research department. This…
Added 48 mins ago
Senior Strategic Management Analyst
Department of Finance
Winnipeg, MB
Reporting to the Director, Program Reviews, the Senior Strategic Analyst will lead program reviews directed by Treasury Board and senior management in order to determine program…
Added 1 hour ago
SJ
Associate Manager, Brand Revenue Growth Management
So Jobs
Toronto, ON
- $78,300 to $102,300 CAD / year
- Full-time
Senior Analyst, Brand Revenue Growth Management (RGM) / Associate Manager, Brand Revenue Growth Management (RGM)
Added 1 hour ago
LT
Data Designer
Lorven Technologies Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
5–7 years of experience as a Business Systems Analyst (BSA), preferably in data-focused projects.
Added 1 hour ago
S
Financial Analyst, External Reporting
Sobeys
New Glasgow, NS
- Part-time
We are currently looking for a Financial Analyst, External Reporting to join our Finance team.
Added 1 hour ago
GF
Data Analyst
Greenstone Financial Services Canada
Toronto, ON · North York, ON
- $70,000 to $80,000 CAD / year
- Full-time
We are seeking a hands-on and business-focused Data Analyst to support data-driven decision-making across our Life Insurance operations.
Added 1 hour ago
MP
Senior Bilingual Telephony Analyst (English/French)
Michael Page
Mississauga, ON
- $85,000 to $95,000 CAD / year
- Full-time
As a Senior Bilingual Telephony Analyst, you will be responsible for overseeing and optimizing operational technology systems to support the property sector. Based in Mississauga, this role…
Added 1 hour ago
Business Analyst, Experience
WestJet Group
Calgary, AB · Toronto, ON
At WestJet, we're transforming how guests experience travel across our products, services, digital experiences, and operations. As we continue to modernize our business, we're looking for…
Added 1 hour ago
Business Analyst
Exchange Technology Services Inc.
Winnipeg, MB
Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including…
Added 1 hour ago
VC
Accounting Analyst
Vault Credit Corporation
Toronto, ON
- Full-time
Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with…
Added 1 hour ago
ES
Network Analyst II - Core Networking
eHealth Saskatchewan
SK · Saskatchewan
- $41.93 to $51.04 CAD / hour
- Full-time
The Network Analyst II plays a key role in supporting the provincial network that securely connects health sector partners, facilities and agencies across Saskatchewan. Working as part of a…
Added 1 hour ago
TS
Software Developer / Analyst
Tangam Systems
Waterloo, ON
- Full-time
Added 1 hour ago
R
Analyst, Internal Audit and Compliance
RioCan
Toronto, ON
- Full-time
As an Analyst, Internal Audit and Compliance at RioCan, you will play a critical role in ensuring the integrity and effectiveness of our internal controls, risk management, and compliance…
Added 1 hour ago
TG
DevOps Analyst
TMX Group
Toronto, ON
- Full-time
Global Technology Services (GTS) is one of the foundational divisions of the TMX Group, that empowers internal TMX business lines for their technology needs, operations and digital…
Added 1 hour ago
T
Senior Business Process Analyst
TD
Dieppe, NB · Toronto, ON
- Full-time

Galderma

PSP Analyst

Toronto, ON, Canada

$94,400 to $118,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $94,400 to $118,000 CAD / year
Job type: Full-time
Experience: 3-5 years of relevant experience in data analysis, business analytics, patient support programs
Posting language: English
Posted: Oct 7, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Analyst, Patient Support Programs will play a critical role for supporting the operational excellence, performance management, and continuous improvement of Galderma’s Canadian Patient Support Program (PSP). Reporting to the Head, Market Access & Patient Experience, this role applies advanced analytical capabilities to transform PSP data into actionable insights, identify performance trends and opportunities, and enable effective vendor and cross-functional decision-making.

The role works closely with the PSP vendor and internal stakeholders to drive efficient, data-driven, compliant program operations that deliver a high-quality, patient- and HCP-centric experience.

Essential Functions:

Data Analytics & Insights

Analyze PSP datasets to identify trends, patterns, risks, service gaps, and opportunities to

improve program performance, patient access, adherence, and experience.

Develop actionable insights and recommendations for internal stakeholders and the PSP

vendor, translating data into clear operational priorities.

Conduct analyses by customer segment, geography, program pathway, reimbursement status,

service type, and other relevant program variables, as permitted and appropriate.

Perform root-cause analyses to understand drivers of KPI performance, service-level gaps,

patient journey barriers, and recurring operational issues.

Support scenario modelling, forecasting, and capacity planning to anticipate program volume,

resource needs, and potential operational risks.

Develop analyses to assess the impact of program enhancements, vendor initiatives, and

process changes. Reporting, Dashboards & Data Visualization

Design, maintain, and continuously improve PSP dashboards, scorecards, and performance

reports for operational and leadership audiences.

Automate recurring reporting where possible, improving timeliness, accuracy, consistency, and

efficiency. Prepare regular and ad hoc reports and presentations for internal stakeholders.

Present complex data and findings in a clear, concise, and audience-appropriate manner,

including executive-ready summaries and recommendations.

Maintain clear definitions for KPIs, metrics, reporting rules, and calculation methodologies to

ensure consistent interpretation across stakeholders.

Vendor Performance & Operational Governance

Use data and stakeholder feedback to monitor vendor performance against contractual service

levels, KPIs, quality standards, and continuous-improvement commitments.

Identify operational risks, recurring issues, and propose mitigation strategies.

Produce vendor scorecards and performance-review materials, including performance trends,

issue summaries, improvement opportunities, and action tracking.

Define clear, measurable, and prioritized operational actions for the PSP vendor based on

program insights and stakeholder needs.

Support monthly and quarterly governance meetings by preparing agendas, performance

packs, decision logs, and follow-up trackers.

Monitor the completion and effectiveness of vendor corrective actions and improvement plans.

Financial and Invoice Analytics

Validate PSP vendor invoices against contractual terms, approved rates, patient or service

volumes, and support program activity data.

Analyze invoice trends and variances, identify discrepancies, and support resolution with the

vendor, Finance, and Procurement.

Compliance & Quality

Ensure PSP data management complies with Canadian regulations, Galderma policies, and

relevant standards.

Support audit, quality review, and risk mitigation activities.

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business analytics, data analytics, statistics, economics, health

administration, health sciences or a related discipline.

A post-graduate qualification or certification in data analytics, business analytics, statistics or a

related field is an asset.

3-5 years of relevant experience in data analysis, business analytics, patient support programs

or related healthcare/pharmaceutical operations. Experience in vendor performance

management, operational excellence, service delivery or customer/patient support operations

is strongly preferred.

Demonstrated experience in working with large or complex datasets, identifying insights, and

developing business recommendations.

Experience dashboards, scorecards, recurring reports and executive-ready presentations,

Advanced Excel skills, including pivot tables, complex formulas, data validation and analysis of

large datasets.

Experience with business intelligence and data visualization tools such as Power BI.

Strong analytical judgement, problem-solving ability and attention to detail.

Ability to translate quantitative and qualitative findings into practical, prioritized

recommendations.

Strong written, verbal and presentation skills.

Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a

fast-paced environment.

Collaborative and customer-focused approach, with an understanding of patient and HCP

drivers.

The annual salary range for the role is $94,400 - $118,000 CAD.

Apply About employer

More about this job

Responsibilities

The PSP Analyst will support the operational excellence and performance management of the Canadian Patient Support Program by transforming data into actionable insights. This role involves collaborating with vendors and internal stakeholders to drive data-driven decision-making and ensure high-quality patient experiences.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience in data analysis or healthcare operations. Proficiency in advanced Excel, business intelligence tools, and vendor performance management is required.

Skills

Data Analytics
Performance Management
Operational Excellence
Business Intelligence
Power BI
Excel
Data Visualization
Vendor Management
Reporting
Forecasting
Capacity Planning
Root-cause Analysis
Financial Analysis
Compliance
Patient Support Programs
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Patient Support Programs
Operational Excellence
Performance Management
Power BI
Excel
Vendor Management
Market Access
Patient Experience
Forecasting
Capacity Planning
KPIs
Data Visualization
Financial Analysis
Compliance
Healthcare
Pharmaceutical
Business Intelligence
Reporting
Root-cause Analysis
Stakeholder Management
Data Management
Process Improvement
Service Delivery
Customer Support

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