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Added 35 mins ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 55 mins ago
UO
Business Analyst
University of Prince Edward Island
Charlottetown, PE
- Full-time
The University of Prince Edward Island is seeking a Business Analyst to support strategic finance initiatives focused on process improvement, system enhancement, and digital transformation.…
Added 59 mins ago
Information Security Officer 3 (Security Architect, Application and Product Security)
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…DevSecOps framework to protect digital service development and…
Added 1 hour ago
DC
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- Full-time
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Added 1 hour ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
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- Full-time
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Added 1 hour ago
Manager, Corporate Reporting
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…leadership and oversight for financial reporting, accounting operations, cash flow and treasury management, year-end and external audit activities, tax and other corporate financial…
Added 1 hour ago
Manager, Corporate Reporting
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Added 1 hour ago
AG
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- Full-time
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Added 1 hour ago
Senior Application Support Analyst - Equities
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Montreal, QC
5+ years in Application Support, IT Operations, or SRE within Financial Services.
Added 1 hour ago
T
IT Knowledge Management Analyst
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Vancouver, BC
- $50 to $55 CAD / hour
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Added 2 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 2 hours ago
TB
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
…leading global lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America that is leading as a transformative force at…
Added 2 hours ago
OC
Senior Analyst, SAP Ariba
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- Full-time
Toronto, Calgary, or Montreal. The Senior Analyst will work as a part of a
Added 2 hours ago
SD
Senior Analyst, Payor Performance
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Toronto, ON
- Full-time
…to manage Third Party Payor audits and appeals. The Senior Analyst, Payor Performance will provide a consistent approach to managing the private and public Payor audits and appeals of…
Added 3 hours ago
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RQ11531 – Scrum Master – Intermediate
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Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 3 hours ago
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Senior Financial Analyst (Corporate Accounting)
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Markham, ON · Headquarters, Markham, ON
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Added 4 hours ago
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Remote, Canada
- Full-time
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Responds to queries in People Inbox and supports People Operations Analyst with questions

Galderma

PSP Analyst

Toronto, ON, Canada

$94,400 to $118,000 CAD / year · Full-time

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Job details

Pay: $94,400 to $118,000 CAD / year
Job type: Full-time
Experience: 3-5 years of relevant experience in data analysis, business analytics, patient support programs
Posting language: English
Posted: Oct 7, 2026

Original job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

The Analyst, Patient Support Programs will play a critical role for supporting the operational excellence, performance management, and continuous improvement of Galderma’s Canadian Patient Support Program (PSP). Reporting to the Head, Market Access & Patient Experience, this role applies advanced analytical capabilities to transform PSP data into actionable insights, identify performance trends and opportunities, and enable effective vendor and cross-functional decision-making.

The role works closely with the PSP vendor and internal stakeholders to drive efficient, data-driven, compliant program operations that deliver a high-quality, patient- and HCP-centric experience.

Essential Functions:

Data Analytics & Insights

Analyze PSP datasets to identify trends, patterns, risks, service gaps, and opportunities to

improve program performance, patient access, adherence, and experience.

Develop actionable insights and recommendations for internal stakeholders and the PSP

vendor, translating data into clear operational priorities.

Conduct analyses by customer segment, geography, program pathway, reimbursement status,

service type, and other relevant program variables, as permitted and appropriate.

Perform root-cause analyses to understand drivers of KPI performance, service-level gaps,

patient journey barriers, and recurring operational issues.

Support scenario modelling, forecasting, and capacity planning to anticipate program volume,

resource needs, and potential operational risks.

Develop analyses to assess the impact of program enhancements, vendor initiatives, and

process changes. Reporting, Dashboards & Data Visualization

Design, maintain, and continuously improve PSP dashboards, scorecards, and performance

reports for operational and leadership audiences.

Automate recurring reporting where possible, improving timeliness, accuracy, consistency, and

efficiency. Prepare regular and ad hoc reports and presentations for internal stakeholders.

Present complex data and findings in a clear, concise, and audience-appropriate manner,

including executive-ready summaries and recommendations.

Maintain clear definitions for KPIs, metrics, reporting rules, and calculation methodologies to

ensure consistent interpretation across stakeholders.

Vendor Performance & Operational Governance

Use data and stakeholder feedback to monitor vendor performance against contractual service

levels, KPIs, quality standards, and continuous-improvement commitments.

Identify operational risks, recurring issues, and propose mitigation strategies.

Produce vendor scorecards and performance-review materials, including performance trends,

issue summaries, improvement opportunities, and action tracking.

Define clear, measurable, and prioritized operational actions for the PSP vendor based on

program insights and stakeholder needs.

Support monthly and quarterly governance meetings by preparing agendas, performance

packs, decision logs, and follow-up trackers.

Monitor the completion and effectiveness of vendor corrective actions and improvement plans.

Financial and Invoice Analytics

Validate PSP vendor invoices against contractual terms, approved rates, patient or service

volumes, and support program activity data.

Analyze invoice trends and variances, identify discrepancies, and support resolution with the

vendor, Finance, and Procurement.

Compliance & Quality

Ensure PSP data management complies with Canadian regulations, Galderma policies, and

relevant standards.

Support audit, quality review, and risk mitigation activities.

Minimum Education, Knowledge, Skills, and Abilities

Bachelor’s degree in business analytics, data analytics, statistics, economics, health

administration, health sciences or a related discipline.

A post-graduate qualification or certification in data analytics, business analytics, statistics or a

related field is an asset.

3-5 years of relevant experience in data analysis, business analytics, patient support programs

or related healthcare/pharmaceutical operations. Experience in vendor performance

management, operational excellence, service delivery or customer/patient support operations

is strongly preferred.

Demonstrated experience in working with large or complex datasets, identifying insights, and

developing business recommendations.

Experience dashboards, scorecards, recurring reports and executive-ready presentations,

Advanced Excel skills, including pivot tables, complex formulas, data validation and analysis of

large datasets.

Experience with business intelligence and data visualization tools such as Power BI.

Strong analytical judgement, problem-solving ability and attention to detail.

Ability to translate quantitative and qualitative findings into practical, prioritized

recommendations.

Strong written, verbal and presentation skills.

Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a

fast-paced environment.

Collaborative and customer-focused approach, with an understanding of patient and HCP

drivers.

The annual salary range for the role is $94,400 - $118,000 CAD.

Apply About employer

More about this job

Responsibilities

The PSP Analyst will support the operational excellence and performance management of the Canadian Patient Support Program by transforming data into actionable insights. This role involves collaborating with vendors and internal stakeholders to drive data-driven decision-making and ensure high-quality patient experiences.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess 3-5 years of experience in data analysis or healthcare operations. Proficiency in advanced Excel, business intelligence tools, and vendor performance management is required.

Skills

Data Analytics
Performance Management
Operational Excellence
Business Intelligence
Power BI
Excel
Data Visualization
Vendor Management
Reporting
Forecasting
Capacity Planning
Root-cause Analysis
Financial Analysis
Compliance
Patient Support Programs
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Data Analytics
Patient Support Programs
Operational Excellence
Performance Management
Power BI
Excel
Vendor Management
Market Access
Patient Experience
Forecasting
Capacity Planning
KPIs
Data Visualization
Financial Analysis
Compliance
Healthcare
Pharmaceutical
Business Intelligence
Reporting
Root-cause Analysis
Stakeholder Management
Data Management
Process Improvement
Service Delivery
Customer Support

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