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Added 7 mins ago
Sr. Business Development Manager
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…achievement of assigned goals and objectives. These will include the development of long-range objectives and strategic plans by identifying internal and external opportunities whether B2B…
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Gallagher

Bilingual Account Manager - Small Business Consulting, Gallagher Benefit Services

333 Preston St Suite 400-Tower 1, Ottawa, ON, K1S 5N4, Canada

Full-time

Apply on jobs.ajg.com About employer

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Job details

Job type: Full-time
Apply by: Oct 13, 2027
Posting language: English
Posted: Sep 29, 2026

Original job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Are you a bilingual benefits professional who loves building relationships and helping businesses take care of their people?

Join our Small Business team as a Bilingual Account Manager, where you'll manage meaningful client relationships, provide trusted benefits advice, and collaborate with colleagues across Canada. You'll have the opportunity to use both French and English every day, deepen your benefits expertise, and make a visible impact on the clients and businesses you support.

Location This role is open to candidates located in Quebec, Ontario, New Brunswick, Nova Scotia, or Prince Edward Island. As this position supports clients in both official languages, professional fluency in French and English is a requirement of the role.

How you'll make an impact

Build, nurture, and grow relationships with existing and new clients, becoming a trusted partner who understands their business, people, priorities, and benefits strategy.
Serve as the primary relationship contact for your clients, providing proactive and responsive service in both French and English and bringing in the right internal expertise when needed.
Develop a clear understanding of each client's goals and strategy, translating their needs into thoughtful solutions and ensuring commitments are successfully delivered.
Partner closely with Producers, Client Services, Analysis, Marketing & Implementation Specialists, and other internal partners to ensure client strategies are aligned and effectively implemented.
Take ownership of client requests and projects, coordinating with the broader team to ensure client needs and expectations are consistently met and, whenever possible, exceeded.
Drive client retention and relationship growth by identifying evolving needs and uncovering opportunities to introduce additional services, solutions, and coverage.
Apply your benefits expertise to prepare and present renewals, facilitate employee benefit sessions, develop employee communications, negotiate with carriers, interpret benchmarking data, and identify meaningful trends.
Work alongside client contacts and our Marketing & Implementation Specialists to support seamless technical account implementation.
Strong relationships across the organization and, where appropriate, act as the key liaison between your clients and their Producer(s).
Contribute to a collaborative and inclusive team culture, sharing your knowledge and perspective and confidently contributing to both day-to-day execution and broader client strategy.

About you

We’re looking for a relationship-driven benefits professional who enjoys solving problems, advising clients, and making complex information easier to understand.
Professional fluency in both French and English, with the confidence to lead client conversations, presentations, meetings, and written communications in both languages.
Proven experience in Account Management, Group Benefits, or a related client-facing role within a brokerage/consulting firm, insurance carrier, third-party benefits administrator, or similar organization.
A client-first, consultative approach and the ability to build credibility and trusted relationships with a range of clients and decision-makers.
Experience navigating complex client challenges using analytical thinking, creativity, sound judgment, and thoughtful communication, including when conversations may be difficult.
Confidence presenting to groups of clients and employees and a willingness to share your expertise with colleagues.
Comfort managing a large portfolio of client groups with varying needs and levels of complexity.
Strong organizational, prioritization, and project management skills, with the ability to keep multiple client initiatives moving forward.
Hands-on experience with benefit plan renewals or marketing is a strong asset.
Completion of CEBS, GBA, LLQP, or a similar industry designation or license is an asset.
Strong digital skills, including proficiency with Microsoft 365, and the ability to effectively manage communications, priorities, and deadlines.
The ability to identify key decision-makers, bring the right people together, and confidently navigate toward solutions.
Willingness and ability to travel when business and client needs require.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply on jobs.ajg.com About employer

More about this job

Responsibilities

The Bilingual Account Manager will serve as the primary relationship contact for small business clients, providing proactive benefits advice and managing client strategies. They will collaborate with internal teams to ensure seamless implementation, drive client retention, and identify opportunities for service growth.

Requirements

Candidates must possess professional fluency in both French and English and have proven experience in account management or group benefits within a consulting or insurance environment. Strong organizational skills, the ability to navigate complex client challenges, and relevant industry designations are highly valued.

Skills

Account management
Group benefits
Bilingualism
Consultative approach
Analytical thinking
Project management
Presentation skills
Negotiation
Strategic planning
Microsoft 365
Communication
Problem solving
Client retention
Benefits strategy

Benefits

Career development opportunities
Ongoing learning

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Group Benefits
Small Business Consulting
Client Relations
Insurance
Brokerage
Benefits Strategy
CEBS
GBA
LLQP
Microsoft 365
Renewal Management
Benchmarking
Client Retention
Strategic Consulting
Employee Communications
Carrier Negotiation
Project Management
Professional Services

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Work requirements

Jobs in Canada