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Gallagher

Claims Adjuster

100 Consilium Place, Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 28, 2027
Posting language: English
Posted: Sep 9, 2026

Original job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Responsible for the investigation, evaluation, disposition and settlement of all claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.

How you'll make an impact

Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
Interacts extensively with various parties involved in the claim process.
Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and also in accordance to any statutory, regulatory and ethics requirements.
Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
Other duties as assigned.

About you

Skill

Knowledge of accepted industry standards and practices.
Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation.
Time management skills
Exceptional telephone communication skills
Experience in Retail claims environment
Strong organization skills with attention to detail and accuracy
Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism
Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint
Exceptional customer service skills required

Qualifications

Minimum one to three years work experience required preferrably in Auto/Product Liability Claims.
College/University degree or equivalent work experience preferred.
Ability to work in fast paced environment.
Experience working in commercial lines claims and retail claims environment would be an asset.
Fully licensed in all provinces in which claims are being handled or able to be licensed. – Minimum requirement completion of the following CIP courses: C11, C12, C14 and C110
CIP designation preferred

Send resume to: anne_baumgartner@gbtpa.com

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

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More about this job

Responsibilities

The Claims Adjuster is responsible for the investigation, evaluation, and settlement of claims, including determining coverage and liability. They must exercise proper judgment to analyze claims exposure and interact extensively with all parties involved in the process.

Requirements

Candidates should have one to three years of work experience, preferably in auto or product liability claims, and possess relevant industry certifications like CIP. A college or university degree is preferred, along with strong analytical, negotiation, and communication skills.

Skills

Claims investigation
Liability evaluation
Settlement negotiation
Critical thinking
Problem solving
Time management
Telephone communication
Customer service
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Auto physical damage claims
Product liability claims
Commercial lines claims
Retail claims
Regulatory compliance

Benefits

Competitive compensation
Career development opportunities
Ongoing learning

Visa sponsorship

Not detected in the job text

Hiring contact

Anne Baumgartner

Hiring contact email

anne_baumgartner@gbtpa.com

Keywords

Claims Adjuster
Auto Physical Damage
Product Liability
CIP
C11
C12
C14
C110
Commercial Lines
Retail Claims
Liability
Reserves
Regulatory Requirements
Microsoft Office
Negotiation
Investigation
Risk Management
Customer Service
Claims Handling
Insurance

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