Claims Advocate, Commercial Insurance

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

Join Gallagher and Wilson Beck

Following Gallagher's acquisition of Wilson M. Beck Insurance Services (Wilson Beck), we are continuing to expand our expertise and service capabilities across Western Canada.

We are seeking an experienced Claims Advocate to join our team in Burnaby, BC. This role will serve as a trusted advisor to commercial clients and brokerage teams, delivering exceptional claims advocacy, guidance, and support throughout the claims lifecycle.

Reporting to the Executive Vice President, WMB Specialty, with a dotted-line relationship to the SVP, National Claims, you will be part of Gallagher's National Claims Team and play a key role in supporting clients across multiple Western Canadian offices, including Burnaby, Surrey, Vancouver, Prince George, Kamloops, and Edmonton.

This is an excellent opportunity for a seasoned claims professional who enjoys navigating complex claims scenarios, building strong relationships, and advocating for client outcomes. The successful candidate will bring a combination of technical expertise, sound judgment, diplomacy, and professional maturity when working with clients, insurers, adjusters, legal counsel, and internal stakeholders.

While a significant portion of the portfolio involves Construction-related claims, this role also provides exposure to a broad range of Commercial and Specialty Insurance claims.

How you'll make an impact

Claims Advocacy & Client Support

• Serve as the primary claims advocate for commercial clients throughout the claims process, from initial reporting through final resolution.
• Provide strategic claims guidance and counselling to clients with professionalism, empathy, and confidence.
• Review, analyze, and interpret complex insurance coverages and policy wordings.
• Develop and execute claims strategies to support optimal client outcomes.
• Assist clients with large-loss and business interruption claims.
• Provide expertise and advocacy for construction-related claims, including builder's risk, wrap-up liability, course of construction, property damage, and related exposures.
• Support commercial and specialty claims across a variety of industries and risk profiles.

Relationship Management & Collaboration

• Build trusted relationships with clients, insurers, adjusters, legal counsel, experts, and broker teams.
• Lead claim review meetings, stewardship discussions, and client presentations.
• Act as a trusted advisor to senior client stakeholders and executive decision-makers.
• Proactively communicate claim status, developments, and recommendations to clients and internal teams.
• Support offices that do not have dedicated on-site claims advocacy resources, ensuring a consistent and high-quality client experience across the region.
• Collaborate closely with brokerage, risk management, and loss control professionals to identify trends and opportunities for risk mitigation.

Leadership & Operational Excellence

• Maintain accurate claim documentation and client records within Gallagher systems.
• Manage competing priorities while delivering responsive service and meeting established service standards.
• Mentor and support colleagues through knowledge sharing, coaching, and training initiatives.
• Contribute to claims-related projects, process improvements, and best-practice initiatives.
• Participate in ongoing professional development and industry education activities.

About you

• Commercial insurance claims experience gained within an insurance carrier, independent adjusting firm, brokerage, or claims advocacy environment.
• Demonstrated expertise in commercial claims handling, coverage interpretation, and claims negotiation.
• Experience with construction claims is strongly preferred.
• Proven ability to influence outcomes and build credibility with clients and insurance market partners.
• Exceptional communication, conflict resolution, and stakeholder management skills.
• High degree of professionalism, emotional intelligence, diplomacy, and sound judgment.
• Strong organizational skills with the ability to manage multiple files, competing priorities, and deadlines.
• Detail-oriented with excellent analytical and problem-solving capabilities.
• Proficiency with Microsoft Office and insurance management systems.
• Experience with EPIC or similar broker management systems is considered an asset.
• CIP, CAIB, RIBO, or progress toward an industry designation is considered an asset.
• Previous mentoring, coaching, or informal leadership experience is an asset.
• Willingness to travel periodically to Gallagher and Wilson Beck offices throughout British Columbia and Alberta as required.