Claims Handler

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are currently looking for a fulltime in office Claims Handler to join our WBI Home Warranty team in our Surrey office. In this role, you will be responsible for investigating and assessing claims to determine the home warranty coverage provided under the policy, while serving as a liaison between the homeowner and the builder or developer. The position ensures that all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength - their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

How you'll make an impact

As a Claims Handler, you will take ownership of a varied group of claim files and help homeowners and industry partners navigate the warranty claims process. Your responsibilities will include:

• • Investigating and assessing claims to determine whether coverage is available under the applicable home warranty policy.
  • Reviewing claim details to identify potential construction defects, coverage considerations, and areas of liability.
  • Serving as a key point of contact between homeowners or strata representatives and builders or developers, keeping communication professional, clear, and focused on resolution.
  • Reviewing engineering reports, technical assessments, repair proposals, and other documentation relevant to claim decisions.
  • Engaging engineers, consultants, contractors, or other external professionals when additional expertise is needed.
  • Coordinating with third-party contractors to define the scope of repairs, obtain estimates, and support repair management.
  • Managing claim files proactively, including follow-ups, correspondence, documentation, and next steps.
  • Maintaining accurate, organized, and timely records that support sound coverage decisions and efficient file handling.
  • Assisting with subrogation and recovery activities where appropriate.
  • Working closely with the Underwriting and Inspections teams to share relevant information and contribute to effective risk management.
  • Participating in work-related functions and industry events as required.
  • Maintaining the insurance licensing required for the position and meeting applicable regulatory standards.

About you

You may already have experience in claims, home warranty, property insurance, or construction - OR you may be bringing transferable experience from another professional setting. Either way, you are comfortable learning technical information, asking thoughtful questions, and making decisions based on policy language, documentation, and the facts of a file.

You can navigate disagreement constructively, remain composed when conversations become challenging, and communicate with empathy without losing objectivity or focus. You understand that positive claim outcomes often depend on listening carefully, setting appropriate expectations, and keeping discussions centred on practical next steps.

The ideal candidate will bring:

• A BC Level 2 insurance licence, or the ability and commitment to obtain the required Level 2 licence within six months.
• A few years of professional work experience involving customer service, detailed documentation, file management, problem-solving, or coordination among multiple parties.
• Strong verbal and written communication skills, including the ability to explain processes and decisions clearly and respectfully.
• Well-developed conflict management skills, including the ability to listen to different perspectives, de-escalate tense interactions, establish appropriate boundaries, and keep discussions focused on practical next steps.
• Strong emotional self-regulation, with the ability to remain calm, thoughtful, and professional when handling sensitive concerns, difficult conversations, competing expectations, or pressure.
• Additional language skills in Punjabi, Hindi, Cantonese, or Mandarin, which would be a valuable asset when supporting our diverse customers and communities.
• Confidence using Microsoft Office, particularly Word and Excel.
• Exceptional attention to detail and a consistent focus on accuracy.
• The ability to manage multiple files, deadlines, and competing priorities in a fast-paced environment.
• Strong organization, planning, and time-management skills.
• Practical problem-solving ability, sound judgement, and a willingness to consider creative paths to resolution.
• A collaborative approach and the ability to build constructive working relationships with homeowners, builders, developers, contractors, consultants, and colleagues.
• Professional conduct, discretion, empathy, and composure, particularly during challenging or sensitive conversations.

This opportunity could be a strong fit if you are looking to build a career in insurance and home warranty while using the professional skills you have already developed. You will join an experienced team where careful analysis, responsive communication, and thoughtful claim management make a meaningful difference to homeowners and industry partners.