Claims Adjuster – Auto/Product Liability
- Toronto, ON, Canada
$46,000 to $89,500 USD / year · Full-time
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Job details
- Pay
- $46,000 to $89,500 USD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Responsible for the investigation, evaluation, disposition and settlement of all claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.
How You'll Make An Impact
Skill
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview
Responsible for the investigation, evaluation, disposition and settlement of all claims. This includes the investigation, determination and evaluation of coverage, liability and damages and the setting of proper reserves.
How You'll Make An Impact
- Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim.
- Interacts extensively with various parties involved in the claim process.
- Ability to think critically, solve problems, plan and organize activities, serve clients, negotiate, effectively communicate verbally and in writing and embrace new challenges.
- Handles claims consistent with our clients and corporate policies, procedures and “Best Practices” and also in accordance to any statutory, regulatory and ethics requirements.
- Documents and communicates all claim activity timely and effectively and in a manner which supports the outcome of the claim file.
- Other duties as assigned.
Skill
- Knowledge of accepted industry standards and practices.
- Analytical skills necessary to make decisions and resolve issues inherent in the handling of claims.
- Ability to successfully negotiate the settlement and disposition of auto physical damage and product liability claims including the ability to interpret related documentation.
- Time management skills
- Exceptional telephone communication skills
- Experience in Retail claims environment
- Strong organization skills with attention to detail and accuracy
- Excellent verbal and written communication skills as demonstrated by your ability to convey professionalism
- Strong understanding of Microsoft Office programs, ie: Word, Excel and PowerPoint
- Exceptional customer service skills required
- Minimum one to three years work experience required preferrably in Auto/Product Liability Claims.
- College/University degree or equivalent work experience preferred.
- Ability to work in fast paced environment.
- Experience working in commercial lines claims and retail claims environment would be an asset.
- Fully licensed in all provinces in which claims are being handled or able to be licensed. – Minimum requirement completion of the following CIP courses: C11, C12, C14 and C110
- CIP designation preferred
Compensation And Benefits
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
More about this job
Responsibilities
Investigate, evaluate, reserve, negotiate, and settle auto physical damage and product liability claims, including determining coverage, liability, and damages. Manage claim activity in accordance with client and corporate policies, industry best practices, and applicable legal, regulatory, and ethical requirements, while communicating and documenting decisions effectively.
Requirements
Requires one to three years of work experience, preferably in auto or product liability claims, and the ability to handle claims in a fast-paced environment; commercial lines and retail claims experience are assets. Candidates must be licensed in the provinces where they handle claims or be able to obtain licenses, and must have completed CIP courses C11, C12, C14, and C110; a college or university degree or equivalent experience is preferred, as is the CIP designation.
Skills
- Claims Investigation
- Claims Evaluation
- Coverage Analysis
- Liability Assessment
- Damage Assessment
- Claims Settlement
- Negotiation
- Critical Thinking
- Problem Solving
- Analytical Decision-Making
- Time Management
- Organization and Attention to Detail
- Verbal and Written Communication
- Customer Service
- Microsoft Word, Excel, and PowerPoint
- Claims Documentation
Benefits
- Competitive Compensation
- Career Development Opportunities
- Ongoing Learning
- Collaborative, People-First Culture
- Accessible Leadership
Visa sponsorship
Not detected in the job text
Hiring contact
Anne Baumgartner
Hiring contact email
anne_baumgartner@gbtpa.com
Categories
- Finance & Accounting
- Customer Service & Support
- Legal
- Retail
Keywords
- Auto Claims
- Product Liability
- Auto Physical Damage
- Claims Investigation
- Claims Evaluation
- Coverage Determination
- Liability Assessment
- Damage Assessment
- Claims Reserves
- Claims Settlement
- Commercial Lines Claims
- Retail Claims
- Negotiation
- Claims Documentation
- Industry Best Practices
- Statutory Requirements
- Regulatory Compliance
- Ethics Requirements
- CIP C11
- CIP C12
- CIP C14
- CIP C110
- CIP Designation
- Provincial Claims Licensing
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint