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Retail Brand Ambassador, Field Sales - Oakville /Milton
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…explaining financial products, and helping customers identify solutions that may fit their…
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Retail Brand Ambassador, Field Sales - Burlington
The Linq Agency
Burlington, ON
…explaining financial products, and helping customers identify solutions that may fit their…
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Retail Brand Ambassador, Field Sales - Niagara
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Retail Brand Ambassador, Field Sales - London
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London, ON
…explaining financial products, and helping customers identify solutions that may fit their…
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Toronto, ON · FCP
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Gallagher

Claims Handler

Surrey, BC, Canada

$48,000 to $93,500 USD / year · Full-time

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Job details

Pay: $48,000 to $93,500 USD / year
Job type: Full-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are currently looking for a fulltime in office Claims Handler to join our WBI Home Warranty team in our Surrey office. In this role, you will be responsible for investigating and assessing claims to determine the home warranty coverage provided under the policy, while serving as a liaison between the homeowner and the builder or developer. The position ensures that all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.

WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.

We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength - their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service. We Care. We Help

How You'll Make An Impact

Investigate and assess claims to confirm home warranty coverage and identify construction defects and potential liabilities.
Serve as a liaison between homeowners or strata representatives and builders or developers to facilitate effective resolution.
Engage external professionals, as needed, to support coverage determinations.
Review engineering reports and technical assessments relevant to claim files.
Coordinate with third-party contractors to scope, estimate, and manage necessary repairs.
Proactively manage claims while maintaining organized, timely, and accurate records
Assist with subrogation and recovery activities.
Maintain open communication with Underwriting and the Inspections Department to support strong risk management practices.
Participate in work-related functions and industry events.
Maintain required insurance licensing in accordance with regulatory standards.

About You

Required:

Level 2 insurance license preferred.
Experience handling home warranty or property claims.
Proficient in Microsoft Office, with strong skills in Word and Excel
Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset.
Obtain a Level 2 License within six months.

Preferred:

Exceptional attention to detail and accuracy
Ability to manage multiple tasks and perform effectively under pressure.
Strong time-management skills with the ability to prioritize competing demands.
Advanced problem-solving abilities and creative thinking
Collaborative team player in a fast-paced environment
Excellent interpersonal skills
Strong organizational and planning capabilities
Clear and effective verbal and written communication skills
Demonstrates professional etiquette and conduct.

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More about this job

Responsibilities

Investigate and assess home warranty claims, determine coverage and potential liabilities, and coordinate with homeowners, builders, technical professionals, and contractors to resolve claims and manage repairs. Maintain accurate claim records, support recovery activities, and collaborate with underwriting and inspections teams to ensure claims comply with policy terms, legislation, and company guidelines.

Requirements

Experience handling home warranty or property claims is required, and a Level 2 insurance license is preferred; candidates without one must obtain it within six months. Applicants should be proficient in Microsoft Word and Excel and demonstrate strong attention to detail, communication, organization, time management, and problem-solving; knowledge of Punjabi, Hindi, Mandarin, or Cantonese is an asset.

Skills

Claims Investigation
Home Warranty Claims
Property Claims
Coverage Assessment
Claims Management
Technical Report Review
Contractor Coordination
Subrogation
Risk Management
Microsoft Word
Microsoft Excel
Problem-Solving
Time Management
Communication
Organization

Visa sponsorship

Not detected in the job text

Keywords

Claims Handling
Home Warranty
Property Claims
Insurance
Level 2 Insurance License
Coverage Determination
Construction Defects
Policy Provisions
Claims Investigation
Claims Assessment
Engineering Reports
Technical Assessments
Third-Party Contractors
Repair Estimation
Subrogation
Recovery Activities
Risk Management
Underwriting
Inspections
Microsoft Office
Microsoft Word
Microsoft Excel
Home Warranty Insurance
Deposit Protection Insurance
Home Deposit Bonds
Construction Insurance
Strata Representatives

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